Payment
Very easy, thank.
Worst app
Honestly expected much more from etisalat. First off, extremely bad customer service, you can ONLY talk to a useless AI bot that repeats the same three lines. If you lose your sim abroad, forget about attempting to get a replacement because NOTHING works if you’re not in the UAE. And of course no one can solve your problems because all they have to assist you is a dysfunctional robot. App constantly crashes and lags, makes even the simplest service impossible to find and complete. Honestly at this point just go for another service like Du or Virgin. Very disappointed
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One stop
All you need to communicate with people
How many times can I update?
You're an app for paying or connecting a phone. Enough updates!!! You're like a computer game.
Response from developer
Thank you for sharing your feedback and we’re sorry to hear that frequent app updates has affected your experience. Your opinion is extremely important to us and we have taken your suggestion into consideration. For more assistance, go to our SUPPORT section in the app (www.etisalat.ae/selfsupport), open Live Chat to chat with our customer care representative.
App is not working properly
The app user experience is extremely poor. I was trying to purchase a subscription, but it took me nearly 2 hours because the app was not functioning properly. Even after logging in successfully, it kept asking me to log in again during the subscription process. Nothing works as expected, and the overall experience has been very frustrating. This is one of the worst app experiences I’ve had. Please fix these issues as soon as possible.
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Response from developer
We're sorry the experience hasn't been good. Without knowing more about what went wrong, it's hard to point you in the right direction. Please reach us at www.eand.ae/en/c/support/index.html and we'll help sort it out.
