Racism and discrimination
I was on vacation in Portugal in May. Upon returning to the UK, where I have lived for over seven years and have indefinite residency, I presented all the required documents correctly. However, EasyJet employees refused to let me board. They humiliated me, insulting me by pointing their fingers in my face and shouting, "THIS IS NOT BRAZIL!" They discriminated against me for being Brazilian. They forced me to leave the plane. I had to go to customer service, where they didn't care about my case, and they made me buy another plane ticket. With the same documentation, I was able to board. Then I understood that they subjected me to all this humiliation because I am Brazilian. I WAS DISCRIMINATED AGAINST AND HUMILIATED. I have been contacting EasyJet since May. They keep sending the same email: "We take this seriously and are investigating." Now they say they will locate my flight because I am not a passenger. I am going to the police. EASYJET PORTUGAL discriminates against its customers, and EASYJET UK SUPPORTS DISCRIMINATION.
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App that hides your booking details a little too well
This is the strangest holiday provider app I’ve ever used. I booked my entire holiday, including the hotel and transfers, yet the only information that’s easy to find is the flight details. Everything else is buried somewhere. I just spent about half an hour trying to find the rest of my booking information, even though I managed to find it much faster before. When I log into my account on a computer, everything is clearly visible right away. The iPhone app definitely needs some improvement.
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Unreliable
Bookings are difficult to view on the app which is glitchy to say the least. I can find booking via website but unable to find on app.
Hopeless
App doesn’t allow a current flight booking to be imported. Trying to import a booking for August 3rd 2026, app refuses to import as the booking is ‘in the past’, which it clearly isn’t.
As a result, I cannot access the digital boarding cards!
As a result, I cannot access the digital boarding cards!
Dodgy maps
This app will show you a hotel is in the middle of a town when in reality if you google its actual location it’s very far out. Thank god I didn’t book any of these hotels thinking they were central locations!
Poor
Very poorly designed.
We had a holiday rather than a flight. Won’t let you download boarding passes or put them in the phone wallet.
Which is the whole point of a “mobile app” and the current drift of tech.
Very unintuitive link between flights and holidays. Clearly been cobbled together by an 18 year old who has just learnt Java.
Does not bode well for financial sense at the heart of this company.
I sold my shares on this alone!
We had a holiday rather than a flight. Won’t let you download boarding passes or put them in the phone wallet.
Which is the whole point of a “mobile app” and the current drift of tech.
Very unintuitive link between flights and holidays. Clearly been cobbled together by an 18 year old who has just learnt Java.
Does not bode well for financial sense at the heart of this company.
I sold my shares on this alone!
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Mr defeated
Congratulations to all the hard working app developer staff The spinning wheel which blocks us from viewing and booking flights on iPhone is now one year old
Rubbish app
Keeps telling me the flights have changed and won’t allow me to book flights
Unable to correct mistakes
Accidentally added 2 more holding bags whilst only requiring 1 more and now unable to reduce back down to 1. Very poor and disappointing from a company that promotes 5 star reviews. I was unable to talk to someone to help resolve this issue so have now been forced to write a poor review for a poor experience
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Terrible, Frustrating App!
Tried to book a one-way ticket but the option is not showing up at all, which is insane!
I’m a new user and even deleted and reinstalled the app thinking it would fix the problem but—NOPE.
Guess I’ll go with another airline.
I’m a new user and even deleted and reinstalled the app thinking it would fix the problem but—NOPE.
Guess I’ll go with another airline.
Useless App
It would not accept my password. I then created a new password, which it still would not accept. I then opened a new account and it said I already had an account. By this time, I was ready to throw my phone out of the window!
Boarding Pass
Issues downloading boarding pass as pdf or adding to my smart phone wallet. Developers need to address this issue as it seems to be a common problem
Mixed
While the app has been useful for many years already, it has stagnated and hasn't addressed issues: fails to save ID information, yes I am still over 18, let me copy and paste passeport info!
Here and there, it feels like the app team is not busy making it a better app.
Here and there, it feels like the app team is not busy making it a better app.
Poor customer service
EasyJet cancelled my flight, rescheduled my flight to another airport three hours away. Failed to provide transport, the ground operations manager informed me to arrange a hire car and claim it back as an expense. My second flight was cancelled, EasyJet subsequently cancelled my EasyJet holiday. They failed to get me back to my car which was at my original departure airport. The ground operations team echoed the advice of the previous airport team. Fast forward 8 weeks, I am out of pocket for two hire cars and fuel. The Customer Service team deemed it a “private arrangement”. Disappointing.
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Bad
Bottled reviews, website doesn’t work and forces you to download the app
AMAZING
The app is super easy to navigate through and works great
Getting Worse
Holiday Options keep going blank, going back and it wants to chuck you out the holidays section totally
Mr defeated
New version same old spinning wheel Flights still unbookable Please somebody somewhere acknowledge this in this outlet
WORST AIRLINE IN THE WORLD
Do not travel with easyjet unless you like delayed flights, no communication and fees for everything.
Kind advice of a million miler with two airlines.
Never again for me.
Kind advice of a million miler with two airlines.
Never again for me.
Rubbish
The app is rubbish never works very confusing app. Too headers like booking seats, bags travel extras just keeps moving across on its own can’t even press on them
