Racism and discrimination
I was on vacation in Portugal in May. Upon returning to the UK, where I have lived for over seven years and have indefinite residency, I presented all the required documents correctly. However, EasyJet employees refused to let me board. They humiliated me, insulting me by pointing their fingers in my face and shouting, "THIS IS NOT BRAZIL!" They discriminated against me for being Brazilian. They forced me to leave the plane. I had to go to customer service, where they didn't care about my case, and they made me buy another plane ticket. With the same documentation, I was able to board. Then I understood that they subjected me to all this humiliation because I am Brazilian. I WAS DISCRIMINATED AGAINST AND HUMILIATED. I have been contacting EasyJet since May. They keep sending the same email: "We take this seriously and are investigating." Now they say they will locate my flight because I am not a passenger. I am going to the police. EASYJET PORTUGAL discriminates against its customers, and EASYJET UK SUPPORTS DISCRIMINATION.
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App that hides your booking details a little too well
This is the strangest holiday provider app I’ve ever used. I booked my entire holiday, including the hotel and transfers, yet the only information that’s easy to find is the flight details. Everything else is buried somewhere. I just spent about half an hour trying to find the rest of my booking information, even though I managed to find it much faster before. When I log into my account on a computer, everything is clearly visible right away. The iPhone app definitely needs some improvement.
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Unreliable
Bookings are difficult to view on the app which is glitchy to say the least. I can find booking via website but unable to find on app.
Hopeless
App doesn’t allow a current flight booking to be imported. Trying to import a booking for August 3rd 2026, app refuses to import as the booking is ‘in the past’, which it clearly isn’t.
As a result, I cannot access the digital boarding cards!
As a result, I cannot access the digital boarding cards!
Dodgy maps
This app will show you a hotel is in the middle of a town when in reality if you google its actual location it’s very far out. Thank god I didn’t book any of these hotels thinking they were central locations!
