Fantastic
Love the app. The UX/UI is fantastic and the updates are improving the sleep monitoring on a frequent basis.
Ruins holidays and time away
I brought an 8sleep and now my holidays are ruined! It's so good you don't want to leave your bed as the difference is sleep quality isn't just a little factor, it's huge!! I use a whoop and my recovery is almost always green, my awake time dropped from 1.32 average to below 30 minutes, my sleep stress is zero and my restorative sleep is between 50% and sometimes 100% more than I got before. It keeps you at the right temperature and honestly the best thing I have ever brought in my life! The quality of sleep I get now means i wake up feeling 10/10.. it's honestly crazy how good this is!!!
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My sleep is worse with this
My partner has this and my sleep worsens when I sleep over
TEMP SETTINGS
Where did the ability to change the temperature controls from degrees to just numerical values go?! Ex: “-55°, -60°” vs “-10, -9, -8” ?!?!
Unbelievable
This product is incredible. While I am not sleeping longer (my fault) the quality of sleep has improved 100 fold. I have so much energy, my mood is better, it’s just miraculous. I know it isn’t cheap but wow it’s worth it
Another Stupid subscription
The bed heats and cools as it should. I would have easily given it a five star…but you’re forced to buy one year subscription, which I did. Then, for most people, you realize the subscription is useless and you just need the bed to turn on and turn off. The rest is analytic fluff that your watch or phone or any other of the 13 gadgets around you can do. The only decent feature is a simple “bedtime” scheduling function where you can simply schedule when you’d like the bed to turn on each day instead of having to manually do it each night. But you’ve got to pay for the entire $300-$400 annual subscription to have this feature. Keep it. We’re tired of subscribing to everything. Let’s get back to the, “take my money, give me the thing, and let’s be done with this” way of life.
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Great experience
No AC so summer can be brutal to try and sleep. The pod has been a life saver for a good night’s sleep.
Awful, Awful Support
My hub has been bricked in setup “updating firmware”, and the the best their support can do is *literally* one email back and forth every 24-48 hours. If you’re considering dropping $3k on one of these… buy literally anything else.
Incredibly Buggy
This is by far the most buggy app I have on my phone. Not exactly a great look when you charge $300+ a year for a subscription.
Exceptional product and support
I haven’t slept this well since I was a kid. Fantastic and easy to use software and system. So far I’m in love with the whole system. The customer service has been top notch as well. No complaints, just great sleep.
Loving my eight sleep
When I get into bed and it’s already warm, it’s like a hug from my bed, lol. Seriously I have had issues with temperature regulation and knowing I can make my bed warmer is such a gift. One thing I would like to say is that I thought that it was going to be reading my body temperature and then make adjustments based on how hot or cold I was and it does not do that. You basically get to set the temperature when you climb in bed and then 15 minutes after it senses that you fall asleep it’s switches to another temperature and then towards the morning it switches again and you set these numbers. It does have an auto pilot mode where it will adjust things for you. But it does not read your body temperature. It reads the ambient temperature of the room. I wouldn’t say it has drastically improved my sleep, but definitely my sense of comfort. I had a very comfortable mattress and the system did make it a tiny bit less comfortable but for the most part it’s very impressive and soft and you don’t feel the tubes under you or anything like that. It’s a very high-quality system.
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Nice but plan to spend 800.00 to 1,500 every couple of years to maintain
Nice but plan to spend 860.00 to 1,700 every couple of years as it is a product that wears out. Woke up wet one night wet when the cover sprung a leak….add another $864.80 for that replacement. Hub has gone out a couple times and now onto the third hub which is nearly 1,000. Even with the discounts to purchase the broken aspects, it’s still expensive.
I do enjoy the product when it’s working. Just beware this isn’t a buy once and you’re all set. The product needs a longer warranty.
I do enjoy the product when it’s working. Just beware this isn’t a buy once and you’re all set. The product needs a longer warranty.
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Buggy App + AutoPilot sucks
If you love buggy apps and you’re real impressed by “A.I.” features that literally improve no meaningful metrics, but instead need to be turned off.
The app really wants you to use all of its “features” like sending you a text message summary every day. I turned this off, because I find it useless and annoying. I get enough text messages. What does the app do? Keeps reminding me to “finish setting up”, but it wasn’t a feature I wanted, but it keeps asking nonetheless to turn it back on. Same with the Ambient Response “feature”, which over just a few days completely changes your temperature profile for the worse. Turn that off and it’ll keep asking to turn it back on.
Ambient Response
Alarm
Even though the mattress cover is able to detect when you’re in the bed, if you forget to turn off the alarm in the app, it will vibrate the haptic motors for minutes even when no one’s in the bed. This is purposely wearing out the haptic motors, which they know wear out over time, so you have to replace them.
Provides zero help dialling in temperature when you first get it and you have no choice but to dial in completely manually over weeks/months of bad sleep results, because auto pilot (A.I.) provided ZERO help.
Once your manually created sleep temps help you get 100% sleep quality, Eight Sleep is going to HELP YOU forget all about that over the next few days while they slowly increase all your temps until you’re getting 65% quality. That’s when you realize that the $5000 you spent was worth every cent.
So many complaints.
It’s constantly suggesting/changing to a new temperature based on the ambient room temperature before I go to bed, and I always have to check it because whenever I go with what it recommends, I have a bad sleep. If it’s bedtime changes are similar to what’s doing in the middle of the night, it’s a waste of money.
Also, when I first got Eight Sleep, Autopilot did nothing to help me find the right temperature. I had to constantly experiment with no guidance about what I was doing to dial in my temperature. Autopilot was always wrong then too.
The only time I sleep well is when I use the temperatures that I found through a LOT of manual trial and error over weeks of testing one degree adjustments at a time and comparing that to sleep results.
The Eight Sleep support team was also useless to help me dial-in anything. I spoke to them multiple times asking for guidance on temperature patterns or sleep studies, but they had no information, and were not helpful at all.
All my custom tags from the previous app have been deleted! What a waste of time.
If I click stop tracking, why doesn’t it turn off the alarm? Or ask me to turn off the alarm? Instead, I come into the room and the bed’s vibrating like crazy for who knows how long which I’m sure is hard on the motors. There’s not even a person in the bed!
The app really wants you to use all of its “features” like sending you a text message summary every day. I turned this off, because I find it useless and annoying. I get enough text messages. What does the app do? Keeps reminding me to “finish setting up”, but it wasn’t a feature I wanted, but it keeps asking nonetheless to turn it back on. Same with the Ambient Response “feature”, which over just a few days completely changes your temperature profile for the worse. Turn that off and it’ll keep asking to turn it back on.
Ambient Response
Alarm
Even though the mattress cover is able to detect when you’re in the bed, if you forget to turn off the alarm in the app, it will vibrate the haptic motors for minutes even when no one’s in the bed. This is purposely wearing out the haptic motors, which they know wear out over time, so you have to replace them.
Provides zero help dialling in temperature when you first get it and you have no choice but to dial in completely manually over weeks/months of bad sleep results, because auto pilot (A.I.) provided ZERO help.
Once your manually created sleep temps help you get 100% sleep quality, Eight Sleep is going to HELP YOU forget all about that over the next few days while they slowly increase all your temps until you’re getting 65% quality. That’s when you realize that the $5000 you spent was worth every cent.
So many complaints.
It’s constantly suggesting/changing to a new temperature based on the ambient room temperature before I go to bed, and I always have to check it because whenever I go with what it recommends, I have a bad sleep. If it’s bedtime changes are similar to what’s doing in the middle of the night, it’s a waste of money.
Also, when I first got Eight Sleep, Autopilot did nothing to help me find the right temperature. I had to constantly experiment with no guidance about what I was doing to dial in my temperature. Autopilot was always wrong then too.
The only time I sleep well is when I use the temperatures that I found through a LOT of manual trial and error over weeks of testing one degree adjustments at a time and comparing that to sleep results.
The Eight Sleep support team was also useless to help me dial-in anything. I spoke to them multiple times asking for guidance on temperature patterns or sleep studies, but they had no information, and were not helpful at all.
All my custom tags from the previous app have been deleted! What a waste of time.
If I click stop tracking, why doesn’t it turn off the alarm? Or ask me to turn off the alarm? Instead, I come into the room and the bed’s vibrating like crazy for who knows how long which I’m sure is hard on the motors. There’s not even a person in the bed!
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Response from developer
HI there, viewing your temperatures during different sleep stages is visible in the Autopilot Report. Tap the blue diamond from the Homepage or Metrics page, scroll down to temperature, and toggle on Sleep Stages to see temperature overlayed with Sleep Stages.
Wrong sleep track - Constant split sessions or shorter sleep night sessions
Sleep tracker isfrequently inaccurate with frequent split sessions leading to wrong metrics. Impossible to recover missing data or to stop it recurring.
No setting to disable AI slop 'sleep guru'
I don't want a sleep recap. When I open the app to change my temperature it is jarring to force me onto that screen. Please allow us to disable it.
I sleep way better
The pod and app are great and it’s the best sleep I’ve ever had on the pod 5.
Great technology. Horrible customer service policy
Really great product. I asked them to pause my account while we moved abroad one day after it auto renewed. They refused. Charged me for a full year where it was used for one day. Wouldn’t credit. Be warned and careful of your subscription renewal.
Recent Versions Awful for Second Users
Instead of adjusting temperature by degrees, you simply have the option of the arbitrary +/- points. If both sleepers are signed in with the same login, you get the benefit of degrees control, but lose your summary on the home tab. You also cannot change your email address without losing your history. It was better before.
Still love the mattress. The app needs a little work that would make a lot of difference, especially at this level of investment for hardware.
Still love the mattress. The app needs a little work that would make a lot of difference, especially at this level of investment for hardware.
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Busted
I turned it off this morning. Got out of bed, came back hours later to find out that had turned itself back on. This, or some other variation happens every day. Abhorrent customer service.
Do not buy
Truly one of the worst purchases we’ve ever made. This thing leaks, disturbs your sleep, is accurate <10% of the time, and support is completely nonexistent.
