Price gouging at its finest
Charging a subscription to be able to turn the pod on and off at a set time every day is cheap and pretty off putting. I bought this product because it was the only one on the market that solves this problem, but these sorts of predatory practices ensure I’m never giving this brand a second chance.
Would No Longer Recommend
I loved this product for the first 6 months, but something changed with the Autopilot feature and the app, and now I wish I could return it. The pod doesn’t consistently detect that I’m on it, and it doesn’t change the temperature throughout the night as scheduled. It’s essentially become a dumb mattress cover with fake AI.
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iPhone Duo
Please optimize app for 100% compatibility with the iPhone Duo
No Duo Support
Super expensive (but amazing) product. Kinda like Apple stuff. So when they had an extra month of time to customize their app for iPhone Duo and didn’t do it… unacceptable.
Looks like garbage on the duo in all configurations.
Looks like garbage on the duo in all configurations.
Response from developer
Hi there, thanks for the feedback. Our eng team is working on this, we'll support Apple Duo very soon.
iPhone Duo
Needs iPhone Duo support.
Horrible app
Eight Sleep: Premium Prices, Massive Advertising, and Absolutely Terrible Customer Support
What a mistake.
After seeing Eight Sleep’s massive advertising campaign, I decided to spend thousands of dollars on what is supposed to be a premium sleep system. For that kind of money, you’d expect a polished product, a functioning app, and customer service that actually knows how to solve problems.
Apparently, that’s asking too much.
I’ve now wasted over TWO HOURS simply trying to get their app to work. I haven’t even gotten to the point of installing the equipment!
First, I spent nearly an hour going in circles with automated bots that offered nothing but the same useless troubleshooting instructions. Eventually, I managed to reach an actual human being through chat. Unfortunately, that wasn’t much better.
Responses took approximately three minutes each, and the representative kept repeating the exact same advice the bots had already given me: restart the app, reinstall the app, try again.
Seriously? That’s your technical support for a product costing thousands of dollars?
And because it’s the weekend, there’s apparently nobody available to actually speak with who can resolve the issue.
Here’s what really bothers me: Eight Sleep is spending enormous amounts of money advertising and attracting new customers, but apparently hasn’t invested enough in making sure its app works properly or that qualified customer support is available when something goes wrong.
You can’t market yourself as a premium technology company, charge premium prices, and then deliver bargain-basement customer service.
I’ve spent more than two hours troubleshooting a product I haven’t even been able to use. Imagine paying thousands of dollars for a luxury car and discovering you can’t start it because the manufacturer’s app doesn’t work—and the only advice customer service has is to keep restarting your phone.
Eight Sleep, here’s a suggestion: Before spending another fortune convincing people to buy your product, invest in making sure they can actually use it. And when something goes wrong, have qualified people available to fix it.
At this point, I’m seriously questioning whether purchasing Eight Sleep was a very expensive mistake.
Buyer beware. A premium price tag means absolutely nothing if the customer experience is this bad.
What a mistake.
After seeing Eight Sleep’s massive advertising campaign, I decided to spend thousands of dollars on what is supposed to be a premium sleep system. For that kind of money, you’d expect a polished product, a functioning app, and customer service that actually knows how to solve problems.
Apparently, that’s asking too much.
I’ve now wasted over TWO HOURS simply trying to get their app to work. I haven’t even gotten to the point of installing the equipment!
First, I spent nearly an hour going in circles with automated bots that offered nothing but the same useless troubleshooting instructions. Eventually, I managed to reach an actual human being through chat. Unfortunately, that wasn’t much better.
Responses took approximately three minutes each, and the representative kept repeating the exact same advice the bots had already given me: restart the app, reinstall the app, try again.
Seriously? That’s your technical support for a product costing thousands of dollars?
And because it’s the weekend, there’s apparently nobody available to actually speak with who can resolve the issue.
Here’s what really bothers me: Eight Sleep is spending enormous amounts of money advertising and attracting new customers, but apparently hasn’t invested enough in making sure its app works properly or that qualified customer support is available when something goes wrong.
You can’t market yourself as a premium technology company, charge premium prices, and then deliver bargain-basement customer service.
I’ve spent more than two hours troubleshooting a product I haven’t even been able to use. Imagine paying thousands of dollars for a luxury car and discovering you can’t start it because the manufacturer’s app doesn’t work—and the only advice customer service has is to keep restarting your phone.
Eight Sleep, here’s a suggestion: Before spending another fortune convincing people to buy your product, invest in making sure they can actually use it. And when something goes wrong, have qualified people available to fix it.
At this point, I’m seriously questioning whether purchasing Eight Sleep was a very expensive mistake.
Buyer beware. A premium price tag means absolutely nothing if the customer experience is this bad.
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APP WONT OPEN AFTER TODAYS UPDATE
Do you guys not beta test your apps - I dread when you update it
App needs work
The app is great except for the fact that it does not differentiate between my phone and my wife’s. My wife receives my notifications, and her copy of the app opens as my user, forcing her to have to switch users every time she wants to set up or shut off an alarm, or view her report. This seems like something that should be an easy fix, but there seems to be no way to change the default user in the app.
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8Sleep
We’ve been trying or new eight sleep and so far it’s been really helpful.
It’s very comfortable to sleep on because of the temp you can set for your side of the bed, it adjusts all night as you sleep to help you maintain that temp so you’re not too hot one min and too cold the next.
I like the sleep tracker as well!
It’s very comfortable to sleep on because of the temp you can set for your side of the bed, it adjusts all night as you sleep to help you maintain that temp so you’re not too hot one min and too cold the next.
I like the sleep tracker as well!
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Poor Quality, will leak
From a couple who absolutely love our product, when it works. (Even boast about it to friends) Got our first Pod in 2021. The cover leaked after 1 year and warranty sent me a new one. That cover lasted almost two years before leaking. In 2024 the Pod itself quit working, which of course was out of warranty. Upgraded to a new Pod which lasted just over a year and started leaking from the pod. I’m done dumping money into a company that doesn’t care about quality. Clearly manufactured with low standards. Oh, and each time we get a new product, disposal of the old plastic cover and pod, is on us. No recycle options for the materials.
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How did they get rid of all the negative reviews?
Horrible app and even worse since they changed the temps to Celsius! I go to sleep freezing and wake up cooking! Autopilot is a joke! It’s so hard to regulate the temperature and even worse while you are half asleep! Doesn’t give enough time to check it to “all nights” and will switch to my husband’s profile while I’m trying to adjust mine. So, his side gets inadvertently changed to colder and mine stays cooking. Now, I’m awake from early in the morning and exhausted all day! I wish I never purchased this bed. I can’t be the only one experiencing this! All of a sudden they have a 4.8 rating??Somehow they removed all the negative reviews, including several of mine! It also makes noises and vibrates while trying to adjust with your ear to the bed, while trying to sleep! Don’t buy this bed. It has done nothing to enhance my quality of life; it’s only making it worse!
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Need subscription for quality use.
I like how the eight sleep functions but without the autopilot subscription it makes it hard to justify buying the product.
Product is great when clunky app doesn’t mess it up
I love the actual product when it works, but the app seems bent on destroying the product’s reliability. I am especially frustrated with the updated interface that hides previously easy-to-find settings; makes you dig around to set temps and schedules; and just doesn’t respond to its own directions (eg:“tap to turn off” does not work. I had to go into settings to find the power button). But my biggest complaint is that Autopilot seems to think it knows better than I do what I want. It overrides my settings and I regularly wake up cold and have to fumble around in the dark to open the app. I’ve lost enough sleep because of this that I’m considering disabling my side. I used to recommend this product to my friends, but I’ve stopped.
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Bring back the old version
The redesign of the app has been a mess. Ever since they changed it:: the data is inconsistent, it’s less intuitive and more confusing to use in real time.
So far off
So far off on the data it's ridiculous especially for the amount of money every year .. if I knew this I would of never bought this overpriced cooling system
Subscription
Keep in mind it has a subscription for things as basic as setting a schedule (would be absurd to have a heating/cooling mattress without scheduling), and that subscription cost is non trivial
there are other competitors nowadays, I’d say look elsewhere
there are other competitors nowadays, I’d say look elsewhere
Response from developer
Hi there, we're bringing the one-off alarm change back. There were some internal nuances that had been flushed out before we released it to make it more reliable. We also tested the designs with a handful of our Beta testers to get early feedback before starting to build it out. It is not ideal to release with a feature temporarily disabled, but there were some internal tradeoffs that we had to make on this one.
What an experience!
This is a top notch company. The Pod is one of the best purchases I’ve ever made. The pod adapts to my body temp and regulates the bed temp automatically. Like sleeping on a cloud.
Customer service is amazing as well. Fast to respond, resolution or a path to it comes quickly. Highly recommend this product and company.
Customer service is amazing as well. Fast to respond, resolution or a path to it comes quickly. Highly recommend this product and company.
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La mejor inversión en mi salud
Es una cama que ya no puedo dejar , cuando salgo de viaje por más lujosa la habitación , o las sábanas
No se compara a el descanso, altamente recomendable
No se compara a el descanso, altamente recomendable
Great Sleep 😴💙
We absolutely love our Eight Sleep topper! My sleep has been fantastic, and I’m really enjoying the difference it has made. Even better, we originally bought it for my husband, who is now sleeping so much better too. It’s been a great investment for both of us, and we couldn’t be happier with our purchase. We would definitely recommend Eight Sleep to anyone looking to improve their sleep!
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Impossible to finish their buggy “guided tour” setup
They have a super slow buggy guided setup tour which you cannot skip and forces you to watch dumb animations with obvious product info. But you cannot complete it, there is a missing arrow at one point and then you simply …. Cannot use the product. Such an embarrassingly overengineered app.
