Bed amazing, app improving
I’m thrilled with the hardware and recent app changes. Including old review for the team - the new customization options resolved my issues and I even found the smart alarm feature…really useful!
—Old review below—
After more than seven years of recommending our Eight Sleep to everyone who would listen, we’re ready to find a new product.
The hardware is great. The app has become progressively worse.
In the early years, I actually woke up excited to open the app. It gave me exactly the data I wanted to track day to day and helped me understand how my habits affected my sleep.
Now I dread opening it. I wait for an AI summary I don’t need while the useful data is buried in graphs and takes more clicks to reach.
The latest gimmick is “Biological Age,” which means I can now wake up to an alarming red “You’re trending older” because a metric moved slightly from the week before.
I was a UX designer and UX Director for 20 years. I understand the intention: engagement and unique value. But Eight Sleep already had engagement. I wanted to open the app every morning because the data was useful.
Telling me I’m “getting older” based on short-term fluctuations is meaningless and stressful. Just give me my sleep data so I can understand what changed and why.
I’m tired of updates that bury useful information under features designed to drive engagement. After seven years as a customer, we’ll be looking elsewhere when it’s time to upgrade.
—Old review below—
After more than seven years of recommending our Eight Sleep to everyone who would listen, we’re ready to find a new product.
The hardware is great. The app has become progressively worse.
In the early years, I actually woke up excited to open the app. It gave me exactly the data I wanted to track day to day and helped me understand how my habits affected my sleep.
Now I dread opening it. I wait for an AI summary I don’t need while the useful data is buried in graphs and takes more clicks to reach.
The latest gimmick is “Biological Age,” which means I can now wake up to an alarming red “You’re trending older” because a metric moved slightly from the week before.
I was a UX designer and UX Director for 20 years. I understand the intention: engagement and unique value. But Eight Sleep already had engagement. I wanted to open the app every morning because the data was useful.
Telling me I’m “getting older” based on short-term fluctuations is meaningless and stressful. Just give me my sleep data so I can understand what changed and why.
I’m tired of updates that bury useful information under features designed to drive engagement. After seven years as a customer, we’ll be looking elsewhere when it’s time to upgrade.
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Great data
Love the autopilot adjustments
Please update
Hi, I’ve had multiple 8 sleep for years and I love it but I have a dog that messes my sleep score because he lays on the bed when I’m not home, it would be great if you would implement an update to change or specify “edit sleep” sessions. It used to work, but now it’s changed and I can’t just simply get rid of my pets extra sleep hours. The solution is not “don’t let your dog on the bed” this is an expensive product and I’ve had multiple line ups and am requesting for a better editable sleep sessions or a “pet” toggle.
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Room to improve
So basically i would say it’s a good app, but for 400€ a year, it is definitely not. I like the design and i like the functions, but to be honest there could really be more for this process tag.
Also what is my biggest concern: it is NOT stable. I’m using it for over a month now, an already my Tags get lost, even some of the preinstalled tags are away and i can’t even recreate them. These are bugs, that really cannot happen, ruin all the fun and make the app more to a play thing, than a reliable sleep support. I would be annoyed, if it would be a free app, but under these circumstances it is just a joke!
Also what is my biggest concern: it is NOT stable. I’m using it for over a month now, an already my Tags get lost, even some of the preinstalled tags are away and i can’t even recreate them. These are bugs, that really cannot happen, ruin all the fun and make the app more to a play thing, than a reliable sleep support. I would be annoyed, if it would be a free app, but under these circumstances it is just a joke!
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Turn off biological age
Stay in your lane with sleep, this isn't a credible metric. At minimum don't cram it down users throats by displacing sleep metrics on home page
Glitchy app interferes with sleep
Half the time this app wont let me change temperature settings. Sometimes it randomly sets the bet to sleeping temp when it should be at bedtime. Completely unreliable, which sucks for a cooling pad this expense (that requires a subscription)
Mark I Werts, 80 years
Check it out every day…. Love the “biological age” monitoring
Good bed , garbage app
The app sucks, buggy af, support doesn’t respond, the UI design is bad. Really poor app. Bed is good though.
Mandatory Subscription
Charging $3,000 for a mattress topper and then hiding basic functions behind a subscription paywall is criminal. There is no monthly option. To turn your 8 Sleep on and off using a schedule, you need to spend $300 every year just for this functionality? Every appliance has this feature. The only reason they moved this behind a paywall is because the AI and reporting function are weak and the highest value feature is turning your mattress topper on and off.
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Must have for parents
If you are considering the price of this over your overall health you aren’t taking your health seriously. Sleep is the number one mechanism to ensure good health. My wife bought this for us a month ago and I already see the difference in my sleep, recovery and energy levels. Your health is the one thing in your life completely in your control! Take control and buy one of these. It should not be looked at as reward but instead as an essential tool in your life. Same as diet and going to the gym. I cannot say enough good things about this sleep system.
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App won’t open
The app won’t open. Completely broken. The customer support is AI and provides unhelpful advice. Another customer service ruined
The Best
Gives me something to look forward too helps reinforce habits and it’s giving me the best sleep I have ever had.
Horrible, DO NOT RECOMMEND
Nothing but issues with the app and each night the autopilot feature sets it colder than I want and I can’t stop it without paying for premium subscription features AFTER DROPPING OVER A THOUSAND DOLLARS on the product itself. Hate this company and product.
Comprehensive
The newest update provides comprehensive and accurate information .extremely happy
Avoid at all costs
They take 6 weeks to send you a defective product and then ignore you on support
Pod is great, app is trash
It’s clear the people developing the app have never used the pod itself. Hard to navigate, the data is consistently wrong. Doesn’t even register someone sleeping half the time. Provides zero insight. The AI features are pretty worthless but you have to pay for them no matter what
Es lo mejor!!!
Ha sido una excelente experiencia, dormimos profundos, con una temperatura perfecta para cada uno de nosotros. Amamos 8 sleep
HRV is not useful for bio age computation
I’ve previously complained to support about the app’s increasing reliance on HRV measurements. I’m just needing a way to permanently dismiss cards that are based on this metric since they have no useful role to play in determining sleep quality for heart patients.
Now this last update adds a non-optional card that magically computes and firmly states a biological age for both sleepers. I’m supposedly 10 years older than actual, any my partner is 15 years younger than actual.
This is nothing more than junk science, reported on an unproven and unreliable measurement while the app ignores actual health and fitness status of the users. And this is greeting users on a daily basis and annoying the heck out of some of us.
Now this last update adds a non-optional card that magically computes and firmly states a biological age for both sleepers. I’m supposedly 10 years older than actual, any my partner is 15 years younger than actual.
This is nothing more than junk science, reported on an unproven and unreliable measurement while the app ignores actual health and fitness status of the users. And this is greeting users on a daily basis and annoying the heck out of some of us.
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Skeptic
I went way outside of my comfort zone to purchase the Eight Sleep pod. I’ve been using it for a year now and I could not be happier. I used to wonder why people were nerds about data and I finally get it. Optimizing your sleep and using AI to analyze through sensors/real data can actually help you lead a more productive daytime and potentially lengthen your life.
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Fantastic
The Eight Sleep app and bed are both fantastic products, I wish I’d bought one earlier. I’ve been using the app and mattress topper for just over six months now, I can’t recommend it highly enough. It was great to be able to see exactly how many minutes I was snoring each night, so I could then implement various things and test them. The sleep score is very accurate, I also love how it raises the temperature at waking time.
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