Engaged
Easy to use
New app favourites
Seems impossible to find favourites and repeat buys!
Unable to order
Order fails
UX
Ux not good. Difficult to quickly purchase
Going backwards
The app gets slower to load and worse to manoeuvre with every update. It Constantly logs you out meaning you have to re-register non stop.
Needs improving!
Constantly having to log back in all the time - it never used to be like this. Two days without logging in (even though a PIN is set) and you have to start back from the beginning. Sort it out, please!
Worse since the change to engage
The app layout isn’t user friendly
Very Slow and unresponsive
The app has long lasting issues that needs attention, it logs you out regularly and logging back will take about 5 to 10 mins
If the app works, getting a store voucher take between 4 to 7 steps and each steps is slow again, so, I found that the best way is to buy that in advance and take a photo of the bar code, otherwise no way you get it while shopping
If the app works, getting a store voucher take between 4 to 7 steps and each steps is slow again, so, I found that the best way is to buy that in advance and take a photo of the bar code, otherwise no way you get it while shopping
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Now unusable
User interface now unusable Guess you can’t get the programmers now
Gets more frustrating
The app goes from bad to worse. Now I can’t top up a physical card. The card shows in my wallet but when you go to top up it disappears so can’t do anything. Really wish I could get the old app back which was much easier to use. Also what’s with the sinister red smiley face for the icon? It’s awful and has nothing to do with the app.
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Terrible
Nothing but problems since it rebranded as Engage. Logs me out constantly and have to keep resetting up. Doesn’t save password like other iOS apps so have to try and remember it. Constantly shows reloadable card top ups as out of stock! How can a top up be out of stock! Tops up fine on website at home it’s just the app that’s rubbish
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Not the best since you change
Nothing works correctly please reverse back all you last changes
Rubbish now
App was good but with the new look and layout it’s very buggy if not sorted soon will leave and not bother using again
Top ups stopped working
Since it changed to Engage, from Smart Spending, the top up reloadable card function has stopped working. Can’t view the reloadable card details (you used to be able to copy the card number). Payments don’t always seem to go through, so you try again, then later your bank will send a notification showing two payments. Just a bit poor.
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From bad to worse
For some reason someone thought that’s retail rewards app is a great place to put some sort of employee praise list. It isn’t! This thing has gone from slow to unbearable. Extra navigation to get to retail listing. Difficult to top up existing cards. Missing navigation elements. It takes over a minute to load previous orders. Poor use of screen space on a mobile. What was wrong with the old reward gateway app?
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App Broken
App is broken, unable to login and being told that it needs to login via Edge. This was never an issue before but is after this update.
New app is terrible
Previous app worked brilliantly - new app is absolutely awful.
Consistent problems, it’s really slow and importantly the wallet functionality keeps not working.
Pay day today, need to go shopping and want to top up my cards and cannot.
The best is hard to navigate now too.
Please just put the old one back or fix it - it’s been like this for months.
Consistent problems, it’s really slow and importantly the wallet functionality keeps not working.
Pay day today, need to go shopping and want to top up my cards and cannot.
The best is hard to navigate now too.
Please just put the old one back or fix it - it’s been like this for months.
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Not support AE
Not support AE
App not working
I had issues with this app at the beginning, the issues were finally fixed but now I cannot top up my reloadable cards and vouchers again which is not good when out. I can only top up from the website
Good but….
I have always used this app without any problems, but recently they updated the app. Basically, some websites can no longer be accessed through the app. Because of this, there is a loss of functionality, and it doesn’t allow me to save any money at all like I used to. For example confused.com
