Poor
Always reviewing their app… you will be asked to update app more than 3times in a month… yet you won’t see any difference after the update… it has become so frustrating and annoying… I’ve never seen a bank app this unstable.
Can’t even use face I.D to do transfer
Still need improvement on this app
Got sent to Just answer and charged $65
Ripped of of $65 because my card was declined and charged $65…. This is insane
Upgrade issues
Why are you guys always upgrading the app every now and then? It’s so frustrating now, every two days another upgrade and it’s even hard to upgrade on the App Store, please you guys should buckle up and do better.
complaint
very frustrating, and your calls arent even picked. what kind of service is this
No biometric transfer
No biometric transfer at this stage of banking system too bad
😡😡
This is the worst bank in Nigeria and with the worst customer service, I’ll be closing my account with them, it’s really frustrating, they never seem to have network to fix problems. If I could leave a half star rating I would do that the 1 star is generous enough.
Worst
This is the worst bank app I have ever used in my entire existence !
Nigerian Fidelity, not US Fidelity
Wants camera and location access. Clearly a scam.
Soft token app
Your soft token app has a serious login problem, I’ve been trying to login it keeps saying error is that supposed to happen???
Slow & outdated
It’s 2026 please hire sound developers to improve your app. It is extremely slow for transfers compared to other financial institutions and it’s lagging/slow in general for other basic transactions.
Don’t bank with this trash
They have the worst banking system in Nigeria
Terrible customer service
They have the worst banking system in the entire world, multiple failed transactions, sometimes the apps refuse to open, currently I’m waiting on money that has been sent to me since 3:15pm no alert no nothing.
Poor
So sad the bank don’t meet up to finance standard of cash flow, horrible app with outdated application, bugs, only send and receive money app no quality features.
Worst App and Bank Ever
I have never seen a banking app as useless as this, and that’s why things in Nigeria will not change. Tell me why I am trying to sign up to online banking for the past hour. Mind you, I already have an account with them, just not an online one, But due to issues with their server, it hasn’t been letting me get past the complete registration for the past hour. My biggest regret is opening an account with them in the first place. Please do not open an account with this bank at all
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Worst bank
Worst Bank ever poor service
Too slow
This App is one of the worst in terms of functionality compared to other apps. Sometimes it can take up to 15-20mins just to load the page where you will put your sign in information.
Tho has been happening to me for years now. Sometimes it will load faster. Fidelity you need to do better
Tho has been happening to me for years now. Sometimes it will load faster. Fidelity you need to do better
Virtual card error
Hi bank I can’t create a virtual/online card on my app and other banks do that like it’s nothing what could the problem be I’m updating the app right now to check if I can create it after the upgrade keep up the good work transfers and transactions have been fantastic so far So I hope I can create the card I would try it immediately after the update
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Poor
Very poor network app is malfunctioning and has not been operational for days .
Very sensitive and secure.
The fidelity mobile banking app makes me feel safe about my money …the app’s sensitivity regarding logins and timing while in use , makes it both secured and exciting.
