Comparison

FirstMobile App vs Fidelity Online Banking

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

FirstMobile App

This official mobile banking app offers convenient access to financial and non-financial transactions for account holders. It features a DIY enrollment process, allowing new customers to open accounts and existing customers to register without visiting a branch.

Highlights
  • Financial transactions
  • Non-financial transactions
  • DIY enrollment
  • Open new accounts
  • Register existing accounts
  • Digital banking experience
Read full description

FirstMobile is the official mobile banking smartphone application from FirstBank. It provides FirstBank account holders with convenient access to both financial and non-financial transactions via their mobile phones/devices. The App is sleek and convenient to use- evident in its DIY enrolment process. New customers can simply download the app and open a FirstBank account while existing customers with Verve or Naira Mastercards can register and begin using the app without cause to visit a physical branch location. FirstMobile is poised to offer an even more reliable and definitely more convenient digital banking experience with its latest version update.

About

Fidelity Online Banking

Manage your accounts, cards, and transactions securely and easily from your mobile device. Perform transfers, pay bills, top up mobile phones, and access account statements. Offers biometric login and branch/ATM locator.

Highlights
  • Secure transaction management
  • Inter-bank transfers
  • Biometric/Fingerprint login
  • Account statement generation
  • Bill payments
  • Flight booking and payment
  • ATM and branch locator
Features
Read full description

Welcome to the banking that suits your lifestyle! The upgraded Fidelity Online Banking App lets you stay in control of your finances. Manage your transactions, accounts and cards securely and easily anywhere. The App allows you perform transactions and manage your bank account(s) from your mobile device. It is secure and very simple to use. Conduct your banking transactions while on the move with Fidelity Online Banking app and enjoy a world of convenient banking anytime, anywhere. Our redesigned app puts all the services you need at your fingertips, enabling you do the following: • Transfer to accounts in any Bank in Nigeria • Transfer to your other accounts in exactly one click, no token required • Biometric/Fingerprint Authentication for easier login • View all your accounts (Current, Savings, Fixed Deposit, Domiciliary and Card accounts) • Personalise your profile, change your picture as desired with lovely selfies • Maintain/Manage beneficiaries for Funds Transfer, Bills Payment and Airtime purchases • Receive In-App messages on new features, quick tips and promotional offers. • Top up your mobile phone or that of your family, friends and other loved ones • Pay your bills, such as DSTV, GoTV, PHCN, mobile post-paid bills, SWIFT, Smile and more. • Perform your Fidelity Credit Card repayments • Generate account statement • Search, book and pay for international and local flights • More self-services • Locate nearest Bank branches or ATM service points HOW TO USE THE FIDELITY ONLINE BANKING APP • Install the Fidelity Online Banking app • Open the App and sign in with existing credentials NEW? HOW TO REGISTER If you’re 16 or above and you have your mobile number registered for our SMS alert services as well as any of our Debit Cards, click on “Sign Up Here”, and follow the onscreen instructions. A verification code will be sent to the mobile phone you have registered for your account number with us. If you’ve got a verification, follow the onscreen steps to register. You will be required to use your Fidelity Debit Card OR visit the nearest Bank branch to activate your Online banking profile. Once done, you can start using your Online Banking account immediately. To do much more, download the Fidelity Soft Token app on your phone and sign in with your Online banking credentials. FOR BUSINESS ACCOUNTS You can only use the app if you’re a sole-signatory account holder. You can’t register with your credit cards. FIDELITY INSTANT BANKING Fidelity also has an Instant Banking Service (*770#) which you can dial from any mobile phone linked to your account for SMS alert. The service doesn’t require internet connection. Copyright © Fidelity Bank Plc. 2017. All rights reserved. Fidelity Online Banking is a trademark of Fidelity Bank Plc. INFORMATION AND CUSTOMER SERVICE For more information, please call our True Serve on +234 1 448 5252 or email True.Serve@fidelitybank.ng

Screenshots

FirstMobile App4 screens
Fidelity Online Banking4 screens

Verdict

The call

The clearest difference is rating: Fidelity Online Banking at 3.7 against FirstMobile App's 3.1. Fidelity Online Banking also leads on update cadence (every 2 weeks vs every 2 months) and review sentiment (28% vs 15%). On price, ratings volume, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Fidelity Online Banking holds the better App Store score, 3.7 against 3.1. Both are backed by a comparable volume of ratings — 2K and 2K respectively. Written reviews point the same way: 15% of FirstMobile App's written reviews are positive against 28% of Fidelity Online Banking's.

UpkeepUpdate frequency

FirstMobile App ships an update every 2 months, Fidelity Online Banking every 2 weeks. Both last shipped on November 6, 2026.

Scorecard4 real differences · 6 level
FirstMobile App versus Fidelity Online Banking: the parameters behind the verdict, then further details
ParameterFirstMobile AppFidelity Online Banking
PriceFreeFree
Rating3.1 (2K ratings)3.7 (2K ratings) — better
Positive reviews14.9% of reviews28.2% of reviews — better
Number of ratings2K — better2K
Update frequencyEvery 2 monthsEvery 2 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.113.0 — better
Further details — not scored
Size119 MB91 MB
Age rating4+4+
DeveloperFirst Bank of Nigeria LimitedFidelity Bank Plc

Customer experience

FirstMobile App

All ratings1,982 ratings
Positive46.8%
Neutral10.6%
Negative42.6%
Written reviews415 reviews
Positive14.9%
Neutral6.3%
Negative78.8%

Fidelity Online Banking

All ratings1,982 ratings
Positive64.7%
Neutral9.0%
Negative26.3%
Written reviews181 reviews
Positive28.2%
Neutral4.4%
Negative67.4%

User reviews

FirstMobile App

From 2K App Store ratings

What we love

  • 👍 Excellent features
  • 👍 Easy to navigate
  • 👍 Secure
  • 👍 Reliable
  • 👍 Convenient

Room to improve

  • 🐛 Frequent crashes
  • 🐛 Freezing issues
  • 🐛 Slow performance
  • 🐛 Network connection problems
  • 🐛 Buggy after updates

Fidelity Online Banking

From 2K App Store ratings

What we love

  • 🚀 Fast and reliable
  • 🔒 Secure banking
  • 👍 User-friendly interface
  • 💡 Innovative features
  • 🌟 Overall great app

Room to improve

  • 🐛 Frequent crashes and bugs
  • ⚠️ Unreliable network connectivity
  • 🕰️ Slow performance and response times
  • 🤯 Frustrating user experience
  • 💸 Deducts money without proper transactions

Bugs and requests

FirstMobile App

Reported bugs

5 issues
  • Unable to log in after update
  • Blank screen when selecting account to debit
  • Inconsistent behavior on different devices
  • OTP not received during login
  • Virtual card services not working properly

Requested features

7 requests
  • Add Face ID/fingerprint login
  • Introduce theme options (dark/light mode)
  • Improve account statement history
  • Enable e-statement generation
  • Add bulk transfer functionality
Show 2 more
  • Provide more login options beyond ATM card
  • Improve beneficiary management

Fidelity Online Banking

Reported bugs

5 issues
  • Unable to select source account for transfers
  • OTP not received for registration and login
  • App freezes after login
  • Incorrect transaction receipts generated
  • Loyalty points not updating properly

Requested features

5 requests
  • Dark mode option
  • Facial recognition login
  • Improved transaction history and statements
  • Seamless integration with other payment platforms
  • Enhanced customer support and communication

In-app purchases

None

FirstMobile App

No in-app purchases

None

Fidelity Online Banking

No in-app purchases

Questions

Is FirstMobile App free?
FirstMobile App is free to download, with no in-app purchases.
Is Fidelity Online Banking free?
Fidelity Online Banking is free to download, with no in-app purchases.
Which has better reviews, FirstMobile App or Fidelity Online Banking?
Fidelity Online Banking is rated higher. FirstMobile App averages 3.1 out of 5 from 2K ratings, while Fidelity Online Banking averages 3.7 from 2K ratings.
Do FirstMobile App or Fidelity Online Banking have ads?
Neither FirstMobile App nor Fidelity Online Banking shows ads.
Which is updated more often, FirstMobile App or Fidelity Online Banking?
FirstMobile App ships an update every 2 months, and Fidelity Online Banking every 2 weeks. Most recently, FirstMobile App was updated on November 6, 2026 and Fidelity Online Banking on November 6, 2026.

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