Geht gar nicht
Es ist die schlimmste App um seine Reisen zu verwalten. Das UI ist eine Katastrophe und die Organisation und Menüführung ist unglaublich mies.
Gerade wollte ich meine Bordkarten haben und tippe in der App auf „Bordkarten“ aber der Bildschirm wird einfach weiß und bleibt auch weiß.
Buchungen müssen mit der Mail Adresse mit der gebucht wird hinzugefügt werden. Alle anderen machen es mit dem Namen des Passagiers, falls zum Beispiel der Arbeitgeber die Buchung durchführt.
Furchtbar schlecht.
Gerade wollte ich meine Bordkarten haben und tippe in der App auf „Bordkarten“ aber der Bildschirm wird einfach weiß und bleibt auch weiß.
Buchungen müssen mit der Mail Adresse mit der gebucht wird hinzugefügt werden. Alle anderen machen es mit dem Namen des Passagiers, falls zum Beispiel der Arbeitgeber die Buchung durchführt.
Furchtbar schlecht.
Show more
サービスの質の低さ•2度と使わない
今回の対応には非常に失望しました。
航空会社都合によるフライト変更で、シェムリアップでの滞在時間が大幅に短縮され、旅行目的そのものが達成できなくなったため、予約全体の無償キャンセル・全額返金について相談しました。
しかし、問い合わせのたびに回答内容が変わり、一貫性がありませんでした。最初は「航空会社へ確認・承認依頼を行う」と案内されたにもかかわらず、その後は「影響を受けたPNRしか対応できない」「影響を受けていないフライトは航空会社へ直接問い合わせてください」と説明が変わりました。
さらに、航空会社のポリシーや契約上の根拠を尋ねても、返ってきたのは「当社が対応できるのは対象フライトのみ」という説明ばかりで、私の質問には最後まで答えてもらえませんでした。航空会社の正式な規約や判断根拠は一切示されず、同じ内容を繰り返すだけの対応でした。
利用者として知りたいのは「なぜ旅行全体の返金が認められないのか」という理由ですが、その点については説明責任を果たしているとは到底思えませんでした。
問題を解決しようとする姿勢よりも、責任を航空会社へ押し付ける対応が目立ち、非常にストレスの溜まるサポートでした。今後この会社を利用することはありませんし、同様のトラブル時のサポートを重視する方にはおすすめできません。
航空会社都合によるフライト変更で、シェムリアップでの滞在時間が大幅に短縮され、旅行目的そのものが達成できなくなったため、予約全体の無償キャンセル・全額返金について相談しました。
しかし、問い合わせのたびに回答内容が変わり、一貫性がありませんでした。最初は「航空会社へ確認・承認依頼を行う」と案内されたにもかかわらず、その後は「影響を受けたPNRしか対応できない」「影響を受けていないフライトは航空会社へ直接問い合わせてください」と説明が変わりました。
さらに、航空会社のポリシーや契約上の根拠を尋ねても、返ってきたのは「当社が対応できるのは対象フライトのみ」という説明ばかりで、私の質問には最後まで答えてもらえませんでした。航空会社の正式な規約や判断根拠は一切示されず、同じ内容を繰り返すだけの対応でした。
利用者として知りたいのは「なぜ旅行全体の返金が認められないのか」という理由ですが、その点については説明責任を果たしているとは到底思えませんでした。
問題を解決しようとする姿勢よりも、責任を航空会社へ押し付ける対応が目立ち、非常にストレスの溜まるサポートでした。今後この会社を利用することはありませんし、同様のトラブル時のサポートを重視する方にはおすすめできません。
Show more
Response from developer
こんにちは。 この度は、当社のアプリのご利用に際してご不快な思いをさせてしまい、誠に申し訳ございません。 貴重なご意見をお寄せいただき、心より感謝申し上げます。皆様からのフィードバックは、サービスの改善・向上に取り組む上で大変重要です。 お客様にふさわしい、スムーズで快適なサービスを改めてご提供できる機会をいただけますと幸いです。 今後ともよろしくお願いいたします。 Priyesh Flight Network
Still Waiting for My Refund – Very Disappointing Experience
I am writing this review regarding my refund request for booking order #1116-335-884.
Although I was contacted by one of Flight Network’s supervisors regarding my refund request, my issue still remains unresolved.
It has been several months since my ticket was cancelled, yet I still have not received my refund. I have made countless phone calls and follow-ups, and every single time I am told the same thing: “Your refund is in progress.” After waiting for months, this response is simply not acceptable.
I also contacted the airline directly, and they informed me that the issue is with the travel agency, not the airline. Meanwhile, Flight Network continues to shift the responsibility instead of resolving the issue.
As a customer, I should not have to chase my own money for months. At this point, it feels like Flight Network is not taking my case seriously. Based on my experience, it feels more like “Fraud Network” than Flight Network.
I have been more than patient, but I cannot wait any longer. If my refund is not processed immediately, I will escalate this matter by filing formal complaints with the relevant consumer protection authorities.
Very disappointing service. I would not recommend Flight Network based on my experience.
Although I was contacted by one of Flight Network’s supervisors regarding my refund request, my issue still remains unresolved.
It has been several months since my ticket was cancelled, yet I still have not received my refund. I have made countless phone calls and follow-ups, and every single time I am told the same thing: “Your refund is in progress.” After waiting for months, this response is simply not acceptable.
I also contacted the airline directly, and they informed me that the issue is with the travel agency, not the airline. Meanwhile, Flight Network continues to shift the responsibility instead of resolving the issue.
As a customer, I should not have to chase my own money for months. At this point, it feels like Flight Network is not taking my case seriously. Based on my experience, it feels more like “Fraud Network” than Flight Network.
I have been more than patient, but I cannot wait any longer. If my refund is not processed immediately, I will escalate this matter by filing formal complaints with the relevant consumer protection authorities.
Very disappointing service. I would not recommend Flight Network based on my experience.
Show more
Bags
Good luck if you want to add a checked or carry on!! 40 minutes and still trying!! It’s the new Frontier!
Response from developer
"Hello We are sorry to hear about the experience you had with our app. Your willingness to share your experience is genuinely appreciated. We hope you’ll give us another chance in the future to provide the seamless and reliable experience you deserve. Kind regards, Priyesh from Flight Network"
アプリ
非常にわかりやすい
Response from developer
こんにちは。 この度は、貴重なご意見をお寄せいただき、誠にありがとうございます！ 温かいお言葉をいただき、大変嬉しく思います。皆様からのフィードバックは、さらなるサービス向上の大きな励みとなります。 今後ともよろしくお願いいたします。 Flight Network Priyesh
£104 to change a name!!
This company wants to charge me £104 to change a name…
I need to add one letter from a simple because of autocorrect. All within 10 minutes of booking 🤬
Disgusting.
I need to add one letter from a simple because of autocorrect. All within 10 minutes of booking 🤬
Disgusting.
Good app
It would have been perfect if they could save passengers details for future bookings to avoid re inputting those information.
Response from developer
"Hi, Thank you for your positive review! We’re delighted to hear that our app made such a great impression on you. Your support means a lot to us! Kind regards, Priyesh From Flight Network"
Not happy
Will never use flightnetork again. Once we needed help 30 days ago, we are waiting them to contact air Canada to resolve it , instead of dealing with air Canada directly. Still waiting to hear from Flightnetwork .
Response from developer
"Hello We are sorry to hear about the experience you had with our app. Your willingness to share your experience is genuinely appreciated. We hope you’ll give us another chance in the future to provide the seamless and reliable experience you deserve. Kind regards, Priyesh from Flight Network"
Einmal und nie wieder
Von Beratung kann hier keine Rede sein- nur Computer- keine Menschen- dann lieber booking. Com
Disappointed with flight network service
I am extremely disappointed with the service. I paid for travel protection specifically for situations like this, yet the only option I was offered was cancellation. Meanwhile, my cousin and her boyfriend were able to change their flights under similar circumstances. I would like an explanation and a review of my case as I do not believe I have been treated fairly.
Show more
They didn't give me a refund.
FlightNetwork canceled my booking but hasn't refunded my money. I've been waiting for two months now, and every time I contact them, they keep telling me to wait.
Too long to wait
I want the boarding pass now, not waiting to before the trip.
Freak show they’re running.
After buying ticket within 3hrs they cancellation and rather reversing amount they charge me and still not able to refund my funds. More than 5 days and still they’re giving lame excuses. Running freak show.
Customer care is absolutely awful
This team do not care about updating you or even doing what they promised. If you are thinking of buying a holiday with them. Don’t! Use the airline, booking.com or kiwi. They’ll just lie to you the whole time
Lack of transparency
Extremely disappointed with Flight Network's lack of transparency. I requested a ticket change and was quoted an additional AUD $930 to end my journey in Bali instead of Melbourne. When I asked for a breakdown of the fare difference, I was told that fares fluctuate and that no breakdown could be provided.
I understand that airline prices change, but customers should be able to receive a clear explanation of significant fare differences, especially when removing a flight segment from the itinerary. Instead, I received generic responses and no meaningful clarification.
Customer service was polite, but the inability to explain pricing left me with little confidence in the process. Transparency is important when customers are being asked to pay hundreds of dollars extra. Unfortunately, this experience did not meet my expectations.
I understand that airline prices change, but customers should be able to receive a clear explanation of significant fare differences, especially when removing a flight segment from the itinerary. Instead, I received generic responses and no meaningful clarification.
Customer service was polite, but the inability to explain pricing left me with little confidence in the process. Transparency is important when customers are being asked to pay hundreds of dollars extra. Unfortunately, this experience did not meet my expectations.
Show more
Not trustworthy
Booked flights through FlightNetwork. The airline cancelled the flight — not our fault, not our doing. What followed since is already over two months of waiting for a refund that should have been straightforward.
FlightNetwork apparently has no urgency when it comes to returning money that isn't theirs. Under EU regulations, refunds for cancelled flights are due within 7 days. Two months is not 7 days.
I will not use FlightNetwork again and would strongly advise others to book directly with airlines. The moment something goes wrong, you want to deal with one party — not a middleman who treats your money as their float.
FlightNetwork apparently has no urgency when it comes to returning money that isn't theirs. Under EU regulations, refunds for cancelled flights are due within 7 days. Two months is not 7 days.
I will not use FlightNetwork again and would strongly advise others to book directly with airlines. The moment something goes wrong, you want to deal with one party — not a middleman who treats your money as their float.
Show more
FlightNetwork is a scam.
I booked a ticket through this app (Flightnetwork), but it somehow got canceled or maybe it never existed in the first place. I contacted them for a refund, but there hasn't been any progress so far. I've been waiting over a month with no response at all. If you value your money, I’d suggest avoiding booking through them, as they seem to be scammers, and you could end up losing your money. I'll keep updating this review as I enter the second month with no refund.
Show more
Don’t bother !!!
Unbelievably complicated to check-in on line. I genuinely wish I’d never booked through Flight Network. Do not use them, book direct through the airline.
Sehr schlecht
Sehr schlechte Erfahrung mit Flightnetwork.
Rückerstattungen und Zahlungen werden extrem verzögert. Man wartet wochenlang auf sein Geld und bekommt kaum klare Informationen vom Kundenservice. So ein Service ist absolut enttäuschend und nicht vertrauenswürdig. Ich werde dort nie wieder buchen.
Rückerstattungen und Zahlungen werden extrem verzögert. Man wartet wochenlang auf sein Geld und bekommt kaum klare Informationen vom Kundenservice. So ein Service ist absolut enttäuschend und nicht vertrauenswürdig. Ich werde dort nie wieder buchen.
星1の価値もない
代理店が対応しないといけないことを、内部でたらい回しにして時間を稼ぎこちらが折れるまであの手この手で逃げようとしていました。
さらに日本語が微妙な外国人がカタコトのチャットで対応してきます。
このレビューを見た人にはこんな気持ちになって欲しくないので滅多に書かないんですが怒りを込めて残します。
さらに日本語が微妙な外国人がカタコトのチャットで対応してきます。
このレビューを見た人にはこんな気持ちになって欲しくないので滅多に書かないんですが怒りを込めて残します。
