Stop Logging out
If I get logged out again after updating I am just going to delete the app
Rent
Why do we have to pay admin fees. I don’t like that!
Portal not working
Here’s my review of this portal from Abt. I currently stay in a rental townhome which I have to pay monthly for the problem. Is that if I pay my rent which works out great. The next thing is there are other bills that are submitted to hear like the water bill or a late fee bill, etc. before I can even pay those bill another rent will come up and they won’t put it in order. They will all prioritize the rent which you will have to pay first before balancing out your other bills that need to be paid. Also, it doesn’t allow you to pay two or three months in advance it only allows you to pay for the month and it puts it on the portal about five days prior to the end of the month beginning of the month. I have found major problems in major box with the system as right now is telling me that I have an error and it won’t allow me to pay my rent or I want my bills therefore I have to go all the way to the bank to get a cashiers check and give it to my property manager and then I still have to wait for them to deposit it to the bank. This should become a major issue for me all because of this portal by folio is less than medium. It is a very sorry site. It doesn’t work correctly. It’s very slow and if I pay for something it takes it loose at least 2 to 5 days for it to pull and make make payment. I rate this online Port portfolio one star
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Documentation is very important
Make sure you get everything in writing !!
Anything that is expensive to repair don’t expect it to be fixed !!!
Not to mention people living in the woods right beside these units and let’s not forget the train !!!
Anything that is expensive to repair don’t expect it to be fixed !!!
Not to mention people living in the woods right beside these units and let’s not forget the train !!!
Happy
Was convient
New home
Great
Untested and Infuriating
No ability on the app or website to reset your password. It will make you go through hoops only for nothing to actually work. No portal. No link. Just trash.
Tenant
there is not an option for a user if they forget password now what????
Tripping with the transaction fee
Yall or tweaking with that upcharge on the transaction fee how it go from $10 to $30🤔 like yall are absolutely tweaking worst app after that everyone give them a one star they literally are trying to just take your money for the heck of it. $10 is already high but to increase it to $30 terrible app
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AI chatbot sucks
new AI response system for maintenance request is unhelpful and makes communicating with maintenance a hassle. constantly summarizing things wrong and misunderstanding what I need. totally unnecessary addition of a useless unaccountable middleman. let me fill out my own maintenance request!
Received confirmation
I am positive there’s something here: I was sent 2 confirmation emails, and given a confirmation number.
3 DAYS LATER notified of late payment.
Went to contact management in app, cant do it.
Welp im going to try my hardest to never use this app again.
3 DAYS LATER notified of late payment.
Went to contact management in app, cant do it.
Welp im going to try my hardest to never use this app again.
Online portal
It won’t update won’t let me get into pay my rent. It has been a headache. I’ve been trying for almost a week. This is ridiculous. Unacceptable and it is causing me problems and they’re telling me to figure it out but if it doesn’t let me in to do anything, how do you figure anything out really do not care for this very very unhappy and no one to talk to
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Response from developer
Hi, could you please reach out to online-portal@appfolio.com and we can help troubleshoot?
Excelente
Muy buenas atenciones
Awesome
Mr. Matt is awesome and always make sure, he takes care of my kids and my needs. I have been renting with them for quite some time now and it’s always been a great experience. Thanks Property Management for going above and beyond for our needs
Bad service
For having confidence in the application that I always pay through this platform, now I have a surcharge and they do not respond to my calls or customer service messages how irresponsible they are.
App doesn’t offer e-checks to avoid fees
Legally landlords are required to accept checks. This app doesn’t take them despite having the capability.
Great customer service
They have great and amazing customer service. Everything with my property is taken care of. Loved it so much I decided to extend to lease. The maintenance team they send out does an amazing job as well. Thank you for your services. One happy tenant here.
Heinous AI
absolutely awful. I assume the 5 star ratings are all landlords who are thrilled that they can spend even less time doing their jobs because the AI just closes and merges tickets. It also mislabels tickets and provides inaccurate summaries. And guess what? If you mention that something is not up to code then the AI just deletes that part. We wouldn’t want an electronic trail of tenants knowing their rights and expressing them, would we? No, we are here to serve our slumlord overlords like good little bootlickers.
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Good home
Good job
Great app
When using this app, it is so easy to pay rent, and it is very fast. It’s great if I ever need to reach out to our maintenance team to submit a maintenance request, or check anything within our rental agreement!
