FIX IT!
Come on man you guys are the only solid app that I know of to be able to talk to loved ones, and the app is always failing . Invest !!!! Hire some better software developers don’t drop the ball on what you guys created so far . The pictures and videos wont even send .
Unimpressed costumer
I tried to get my account together and paid I never got into my account there was always a problem. Wouldn’t take my email address or password. So I tried only using my phone number still wouldn’t work!! I’m so disappointed I needed for this to work. Too many issues with the app.
I wish I could do 0 Stars!!!!
It keeps taking my money but when I go to message or send a photo it says I have 0 funds !!!!!
Cannot be worse
It really sucks. Fails a lot. Cannot deposit money. Cannot use my money. Messages bug. Such a potential good service and such a bad outcome.
Doesn’t work
This app works great 50% of the time. I just tried contacting customer service online and that didn’t work so I called and there is no option for technical assistance. If you select “leave a voicemail “, it tells me that is not available.
Notifications
It does not notify you, when you receive a notification
App not working
My husband was blocked and they can’t figure out how to unblock my husband
Can’t Send Pictures
Doesn’t allow me to upload photos anymore.
Can’t send pictures help
I’ve uninstalled, cleared my cache. Called in and nobody can help me send photos. The facility supports it however I cannot send images. No option. Any ideas?
Sucky system
This app sucks so much i don’t even know why facilities still use it! Legit takes days just to deliver a message to a loved one. I just received a message from my loved one yesterday that was sent early August. That’s so embarrassing for this company.
Doesn’t work
Doesn’t work with the iso27 update
Tony
Poor…. Does not operate on My IPhone… cannot add contacts when the button is touched.
Zero Starts
App is completely non functional. Glitches out of control. I’m unable to add funds or message my family or my friend. So saddening.
THE MOST FRUSTRATING APP
I had so much typed out about this app and how frustrated i am with it and it deleted all of it. So all i am going to say is they should have just left everything on connect network. Like what was the point of taking just messaging off of there and making a separate app for it SMH. Then you have to have another app for video visits that DOESNT EVEN WORK either smh!!! Such a joke!!! VERY DISAPPOINTED 😡
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Needs to be updated
This app works terrible for me on an iPhone for some reason I it allows me to text and send pics but that’s about it
This App Sucks
This app is horrible. Every time I send pictures and videos they are denied customer service is worst cause they got a million and one excuses instead of trying to fix the problem like we already gotta spend money to send pictures and videos and text why not let my pictures go thru if they don’t violate and rules
THIS IS ROBBERY
THIS IS ROBBERY
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Notifications
This app would be great if it notified you of messages. Seem to be an issue with iPhone. I’ve used Samsung and received notifications but when I use my iPhone it won’t even pop up the number on the app or make a sound. Have to constantly check it to see if there are messages. Everyone I know who uses iPhone and uses this app complains about the same thing.
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Unresponsive Screen
Website works ok, but app doesn’t work
Absolutely trash app
I’ve put $65 into this app and can’t even get a msg out. 0/10 would not recommend. Update, I finally got in to where I can use message and some other stuff, it’s still a POS app. You’d think with the sinful price it at least be worth a damn but it’s really not.
TERRIBLE CUSTOMER SERVICE AND APP
They continuously lie and don’t know WTH they’re talking about. I had to get refunded 20 dollars because of a simple lie and now I have to wait for 10$ in the mail for 6-10 weeks with not even a full refund of what I spent. This app is so terrible and their customer service doesn’t even know what the hell they’re talking about! It’s absurd!
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