Bad App
This app sucks. Sometimes it works but usually it doesn't. I get a whole message typed and hit send and my message disappears and I have to start all over but I've given up as the 2nd time it does the same thing.
Absolutely trash app
I’ve put $65 into this app and can’t even get a msg out. 0/10 would not recommend
no sound no notification
doesn’t notify when you get a message and i have to close the app and “restart” so i can see the new message also doesn’t even make sound alert when i get a text .
Expensive Fees for an App that barely works!
I almost never leave app reviews, but this experience has been frustrating enough that I felt I needed to. It is already expensive just to add money to your account, with processing fees before you can even pay for messages, photos, phone calls, or video visits. For what this service costs, the app should work consistently.
The app and website often display completely different information. The website will show messages as Approved, while the app still says Pending. The app also cuts off message previews that are fully visible on the website. As a customer, you have no idea which version is actually correct.
This service is used by people trying to stay connected with incarcerated family members and friends. Communication is already stressful enough without wondering whether your message was delivered because the app can’t stay synchronized with its own website.
Charging premium fees while providing an app with inconsistent statuses, incomplete information, and unreliable syncing is unacceptable. Please invest in improving the app so customers can trust what they’re seeing.
The app and website often display completely different information. The website will show messages as Approved, while the app still says Pending. The app also cuts off message previews that are fully visible on the website. As a customer, you have no idea which version is actually correct.
This service is used by people trying to stay connected with incarcerated family members and friends. Communication is already stressful enough without wondering whether your message was delivered because the app can’t stay synchronized with its own website.
Charging premium fees while providing an app with inconsistent statuses, incomplete information, and unreliable syncing is unacceptable. Please invest in improving the app so customers can trust what they’re seeing.
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ICE is terrible, somehow this app is worse
I can’t create an account because I can’t re-type my password to confirm.
Anyone who is supporting this effort by Stephen Miller should be ashamed of themselves.
Anyone who is supporting this effort by Stephen Miller should be ashamed of themselves.
