Extremely disappointing customer service – Refund policy not honored
I booked tickets and cancelled just 5 minutes later due to a date mix-up. The app clearly advertised free cancellation up to 24 hours in advance for a full refund. Despite cancelling almost immediately, my refund is now being refused.
I feel misled and unfairly treated. Advertising a clear refund policy and then refusing to honor it is unacceptable.
This has been a terrible customer experience, leaving me frustrated and feeling that my trust as a customer was completely disregarded.
I expect the company to honor its advertised cancellation policy and issue my full refund.
I will share my feedback across the app and other review channels. Travelers deserve transparency, fairness, and customer service they can trust.
It is so serious and do not recommend this app and related services based on my experience.
I feel misled and unfairly treated. Advertising a clear refund policy and then refusing to honor it is unacceptable.
This has been a terrible customer experience, leaving me frustrated and feeling that my trust as a customer was completely disregarded.
I expect the company to honor its advertised cancellation policy and issue my full refund.
I will share my feedback across the app and other review channels. Travelers deserve transparency, fairness, and customer service they can trust.
It is so serious and do not recommend this app and related services based on my experience.
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Dubai travels
Overall, I’m pretty impressed with this app. I booked some of the most amazing high points of our travels in Dubai. Everything was easy, very clear to work with, and the people communicated with you right away. Sometimes we would be running behind schedule, but communication was never a problem. I would be happy to keep using this app on my future travels
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Get your guide
Awful
Response from developer
Hi, we'd like to understand what happened and help you sort it out. Please send us all the details at social.support@getyourguide.com from the email you used to register or to book the activity. Make sure to also include a reference to this review, and we’ll get back to you as soon as possible. Thanks!
clear
every thing is clear and detailed on this app
Poor staffing leading to long wait times
Support take forever to respond
Response from developer
Hi, we're sorry to hear about your experience with our Customer Service. Please send us all the details and a reference to this review at social.support@getyourguide.com from the same email address you used to register or to book the activity and we'll follow up with you as quickly as possible. Thanks!
サハラ砂漠ツアー
今回サハラ砂漠ツアーに参加しました
まず最初に集合場所、時間に関し不明な点があったのですが、GetYourGuide のDaisyさんが複数回のやり取りに対応していただき本当に助かりました。ありがとうございました。
ツアーの内容は記載や他の方のレビュー通りでメインのサハラ砂漠でラクダに乗ることができ感動しました。
全般に問題はなくとても良かったツアーでした。英語も基本的にはわかりやすく話していただきました。ただ言葉がわからないと困ることも多いので全くできない人は厳しいのではないかと思います。
参加者で日本人は私たちだけでヨーロッパ諸国の方やメキシコ、コロンビアといろいろな国の方が参加されており楽しい経験でした。
最後に道中についてですが、トイレ休憩や食事に適切なタイミングで止まっていただけますが、特に3日目は10時間近くのドライブになるのでその点は予め備えておいた方が良いと思います。
ドライバーのTomasoさんは、この長時間のドライブを速度と安全性を両立させてくれて素晴らしいドライバーだと思います。5スターの評価にしたいと思います。Tomasoさん、ありがとうございました。
まず最初に集合場所、時間に関し不明な点があったのですが、GetYourGuide のDaisyさんが複数回のやり取りに対応していただき本当に助かりました。ありがとうございました。
ツアーの内容は記載や他の方のレビュー通りでメインのサハラ砂漠でラクダに乗ることができ感動しました。
全般に問題はなくとても良かったツアーでした。英語も基本的にはわかりやすく話していただきました。ただ言葉がわからないと困ることも多いので全くできない人は厳しいのではないかと思います。
参加者で日本人は私たちだけでヨーロッパ諸国の方やメキシコ、コロンビアといろいろな国の方が参加されており楽しい経験でした。
最後に道中についてですが、トイレ休憩や食事に適切なタイミングで止まっていただけますが、特に3日目は10時間近くのドライブになるのでその点は予め備えておいた方が良いと思います。
ドライバーのTomasoさんは、この長時間のドライブを速度と安全性を両立させてくれて素晴らしいドライバーだと思います。5スターの評価にしたいと思います。Tomasoさん、ありがとうございました。
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Chopsticks making
Super fun and super cool experience It was truly amazing
Excellent
Blue lagoon is such a treat le bosh
Great value
Compare Get Your Guide to the cruise line excursion prices - they win every time! We did several with them initially and all outstanding!
Promo code not valid
You kindly gave us a promo code after an issue we raised in Paris in August . We went to use the promo code in Portugal and was told it can’t be used in a diffferent currency : this doesn’t make sense as we booked a trip in France before in pounds and this one was in pounds
Stone henge
Well worth the visit ! Try and go off season it’s very busy . Good luck with the booking system , not friendly for non IT literate folks !!
Great day
Great day out at Zakopane . Really smooth day . Our driver Piotr was excellent. Great company , definitely recommend
Wouldn’t be with it
This app has everything ! Booked a couple of tours through it and both were great .
Two trips
Great guides, fantastic travel arrangements. Overall staff brilliant!
Great tour with a great guide
This is a great tour of the big sites in Kyoto. Tommy was a fantastic guide: provided great information about each site, added humor, great instructions on how to get around and make the most of our visit. He was sweet, respectful, on time and very organized and knowledgeable. Highly recommend!
Really need iPhone Duo support
Really need iPhone Duo support
Untrustworthy
I paid for an English speaking guide and car for Kanazawa Japan. They provided no guide and a non English speaking driver. We could not communicate with driver and only stopped and pointed. No description or tour objected to provider they ghosted me. Get your guide listened and said they could not tell whose statement was true. They even ignored that we were stopped at end of drive. Cannot call it a tour and police told us that we should give them the facts as driver was unauthorized to drive tourists. Cannot now trust get your guide to stand up for their customer who had used them numerous times before but not in the future beware of support
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You make it easy to travel
Reliable & I’ve enjoyed every excursion booked through you. Keep up the great work!
Great Service
First time using and highly recommend. Have now booked our next trip.
The best tour!
Leo, our driver and tour guide was amazing. Long review, short- this was the best thing we did in Portugal! Book it, you won’t regret it.
