Kayak sunset tour
The team was amazing. Very helpful and informative. Highly recommended. Blaze the tour guide is amazing.
Kyoto & Nara tour
We book a private tour for the day.Our driver Sahi was amazing , he was very punctual , knowledgeable and friendly. Highly recommend him and this company if you have less time and want to cover more places
Our go to guide where ever we go
Easy to plan your holidays & Very reliable
Tour
Thank you
Get your guide
I love this app brilliant
Ocean City cruise
It makes us wonder and easily getting what we have to do all location and activities I really want to thank GetyourGuide on the behalf of my family we had a wonderful trip on the Atlantic Ocean
Avoid
Ok except when something doesn’t go to plan, like a tour being cancelled by the operator. Be prepared to wait 3-4 weeks for a refund.
And they just blame the bank processing times for the delay.
Funny how the money comes straight out of your account when you book.
And they just blame the bank processing times for the delay.
Funny how the money comes straight out of your account when you book.
Why
Required to download this app in order to access tickets for a tour. It would be easy to include the tickets in the email, forcing people to download an app for one tour is beyond obnoxious.
Mostly great experiences
We have had good experiences 95% of the time
In some ocassions better than Viator
We use both
In some ocassions better than Viator
We use both
Really easy to book
Booked a sea safari trip and it was so easy, with lots of information shared by the app. Will definitely use agin.
Amazing
So easy
Overall good app, great selection
My biggest complaint is the “rates from xyz price” that end up being 2x higher when you click in…
Awesome service
Quick and easy awesome website with lots options highly recommended
Easiest booking platform
I have found this app to be the easiest to navigate and book what you want to do. Even the cancelation process is simple.
Stop bothering me after my event
The app works fine to the activity but notifications fail to stop for the activity after it has ended. Turning notifications off still doesn’t silence the notifications that I am near a Get Your Guide location so it seems I need to delete the app
WORST COMPANY
COMPLAINT regarding booking Florence: Pisa, Siena and San Gimignano Day Trip with Lunch
Booking reference
• Bus departed approximately 1 to 1.5 hours late due to reported technical problems. It was unclear whether a replacement bus was provided or whether the original bus was used.
• Bus air conditioning was unacceptably inadequate and unable to cope with temperatures of 37 to 41°C.
• Fridge on the bus was not working.
• Electrical charging sockets on the bus were not working. Suggesting electrical fault for AC, fridge and charging points
• Extreme temperatures resulted in significant dehydration among passengers and required an emergency stop.
• Tour guide advised they had been instructed to proceed with the day trip despite the extreme heat and were unable to provide further assistance.
• There appeared to be little or no contingency planning or support from the tour operator when the bus experienced problems.
• Many passengers expressed concerns about the health risks, particularly for those with pre-existing medical conditions or increased vulnerability to heat.
• The delay and equipment failures resulted in unnecessary loss of valuable holiday time.
• The tour operator only arranged a €7 train ticket for the Pisa transfer after concerns were raised, allowing guests to avoid walking in the extreme heat. 2 contingency buses provided at an additional hour delay.
• Tour guides were instructed to sell bottled water for €1 each rather than having water readily available or included despite the extreme temperatures.
• More than 70 passengers were affected, with bookings made through multiple travel agents, demonstrating this was a widespread issue rather than an isolated complaint.
• Overall, passengers felt there was a lack of support, communication and duty of care from both the tour operator and, due to the limited authority given to them, the on-site staff during the incident, guests hold the Tour Italy team to blame.
I would accept a full refund and not provide feedback rather than complain and provide a negative feedback.
Booking reference
• Bus departed approximately 1 to 1.5 hours late due to reported technical problems. It was unclear whether a replacement bus was provided or whether the original bus was used.
• Bus air conditioning was unacceptably inadequate and unable to cope with temperatures of 37 to 41°C.
• Fridge on the bus was not working.
• Electrical charging sockets on the bus were not working. Suggesting electrical fault for AC, fridge and charging points
• Extreme temperatures resulted in significant dehydration among passengers and required an emergency stop.
• Tour guide advised they had been instructed to proceed with the day trip despite the extreme heat and were unable to provide further assistance.
• There appeared to be little or no contingency planning or support from the tour operator when the bus experienced problems.
• Many passengers expressed concerns about the health risks, particularly for those with pre-existing medical conditions or increased vulnerability to heat.
• The delay and equipment failures resulted in unnecessary loss of valuable holiday time.
• The tour operator only arranged a €7 train ticket for the Pisa transfer after concerns were raised, allowing guests to avoid walking in the extreme heat. 2 contingency buses provided at an additional hour delay.
• Tour guides were instructed to sell bottled water for €1 each rather than having water readily available or included despite the extreme temperatures.
• More than 70 passengers were affected, with bookings made through multiple travel agents, demonstrating this was a widespread issue rather than an isolated complaint.
• Overall, passengers felt there was a lack of support, communication and duty of care from both the tour operator and, due to the limited authority given to them, the on-site staff during the incident, guests hold the Tour Italy team to blame.
I would accept a full refund and not provide feedback rather than complain and provide a negative feedback.
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Terrible hospitality
This app and website has been horrible today and we will not use it again. They don’t contact you in time when things always inevitably don’t go as planned when you’re on vacation and in a foreign. They’ve missed the opportunity to win a frequent traveling family for life but not we will use Visyor or any other site. We lost $188 today in Split going to the Kyrk national park
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Bratislava tour
Pavel our guide was amazing and we had a great time in the beautiful country!! Thanks!!
Cannot modify
I accidentally send a review to a tour. Now I can only remove it, not modify it to add texts and pictures
Horrible service
Do not book with them
