Google Ads User Reviews

Customer Experience

Positive experience22.0% of reviews
Neutral5.6% of reviews
Negative experience72.4% of reviews

~ Based on 504 written reviews from the US App Store.

What users say

Is Google Ads Safe?

Google Ads appears safe based on user ratings. AppsHunter Safety Score for Google Ads is 88/100.

This assessment is based on 4,969 user ratings, with an App Store average of 4.4/5.

Safety Analysis

84.6% of ratings point to a safe experience
3.4% of ratings suggest some concerns
11.9% of ratings point to a risky experience

~ Based on 4,969 App Store ratings for Google Ads.

Is Google Ads Legit?

Google Ads appears to be a legitimate app. AppsHunter Legitimacy Score for Google Ads is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Works, but needs some work!

We have been using Google ads for about 6 years now. It does work, but it’s almost impossible to set up on your own without help. When We do need help, I can’t ever get ahold of somebody. One other problem is it would be nice for a customer to have to prove that they received services from a company before leaving a review. We have had a few fake reviews that made zero sense and brought our rating down. Some from other countries. It seems that they are from people overseas that try contacting you for money to get the reviews “removed”. They are basically blackmailing companies to get them removed. We would have 5 stars if it wasn’t for the few , fake,1 star reviews. Please find a way to fix this. Thank you.
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Does not work as intended

Google penalizes websites and applications that don’t function as designed. Yet, for the past two years Google Ads , especially for Smart Campaigns have been nothing short of a mess. Any action on the app the user is redirected to ads website. From changing the budget to enabling or disabling the ads.
Worse, within the app, a users is asked to for a better experience Manage Your Ads using Google Ads.
Are you serious Google Add team?
In many cases a help screen or settings could cover the action screen without the possibility to access the screen you intend to manage. Even after exiting the app and reloading. A user finds the same problem. Even after a few days, and reloading many times the help screen or settings continue to cover the action screen. The only way out is to manage the add through the website on a desktop device.
Ads on Google is another story. For another day.
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Google Ads Has Become More Expensive and Difficult to Manage

I have been using Google Ads for many years, and over the last 2–3 years it has become much more difficult and expensive to manage.

One of my biggest concerns is Target ROAS. Even a small change, for example from 200% to 220% or 240%, can suddenly reduce impressions, spending, traffic, and overall performance significantly. When I lower it again, it can still take time for the campaign to recover.

I also experience a similar problem when changing the daily budget. For example, when I am on vacation I may temporarily lower my budget, or later increase it again. Even relatively small budget changes can sometimes cause the campaign performance to drop dramatically or almost stop running. I do not understand why an established campaign should react this severely to a normal budget adjustment.

Cost per click has also increased substantially—more than double in many cases compared with a few years ago. Increasing the budget does not necessarily solve the problem either, because campaigns can still show “Limited by budget” while clicks remain extremely expensive.

I have spoken with Google Ads specialists by phone, but I still have not received a clear explanation of why Target ROAS or budget changes can affect established campaigns so dramatically.

I understand that competition and advertising costs change over time, but advertisers need much more transparency about automated bidding, Target ROAS, budget changes, learning periods, and how long recovery should realistically take after an adjustment.

Google Ads is still important for my business, but after many years of advertising, I feel the system has become more expensive, less predictable, and much harder to control.
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Waste of money

Ive gave this an honest try for well over a year tried everything they tell me to do and all they do is suck as much money out of you as they can while not getting much return

Bad leads

They charge you for Leeds on products or people that you don’t deal with even though it was set up before the service went live if they mention a word or a product that fits your type of company you will get charged for it regardless if you actually do that product. I own a home improvement company and I only deal with residents that own their home. Google sent me a bunch of real estate agents that represent some homeowners that are looking to purchase property but don’t actually own the home and then they charged me for those leads. and would not refund the money.
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Cannot sign out of App

I need to logged in under my other company and cannot actually log out of the app. I deleted the app and then redownloaded it & it opened up it already logged into my other email.

Professional and reliable cleaning

Sauda & sons Ltd a great job cleaning

!!

They promised a bonus! But as usual, a scam! You pay a lot of money for applications 0

Não funciona

O app simplesmente não funciona! Desde que baixei não consigo acessar.

review

simple the best!

Completely Useless

I have an ad running. The app doesn’t show it. Google refuses to help.

Keyfobs Locksmith

We can’t make business without Google Ads. We love it.
Thank you,
Sam

Inútil

Não dá pra acompanhar o resultado das conversões. Só pelo site, que funciona apenas no computador.

Very difficult spam

Very difficult to use. Spam fraud calls rack up pay per click call click farms

App not reviewed on a real iOS device

I use Google Ads App on an IPhone XS and the Campaign Overview screen displays 1 letter per line vertically down the screen. It’s been like that for years.

Hopefully the ad works

It’s a lot more complicated to put the ad together compared to instagram and facebook ads. Also, It’s tuff to see if the ad is truly sponsored. I put $100 a day and checked with other peoples phones and didn’t see the store sponsored in the searches.

Daily Clarity, Focus and Success

This is the only DAILY one to one coaching programme that actually gives you the practical tools and emotional support to achieve your goals .

Displays name/ TEMU

Displays your full legal name on the Ad now. Turned off Ads. Unusable now. Not willing to be doxed or give out my personal info to the world. Unnecessary requirement.

Update: gives priority to foreign sellers in US search results, Temu has a monopoly on their Ad placement pushing out the US sellers. Temu vendors steal designs and replicate items from US sellers and sell them for $1 which also hurts US sellers. Boycott Google Ads for supporting foreign counterfeiters.
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Une application pas au niveau de la version web

Une application ou le suivi des performances est ok…mais pas du tout fait pour la gestion des campagnes…il n’est même pas possible de faire une mise en veille groupée de plusieurs campagnes. Pas du tout pratique.

Horrible

Once I started using Google Ads, all my leads completely stopped. They overcharged me, couldn’t explain the charges, and now I’m getting spam calls all day. When I asked to be taken off the list, the rep argued with me instead of removing me like he’s legally supposed to. It’s honestly not worth it. I got more traction before I ever used Google Ads. SMH
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