Google Ads vs Shopify Inbox
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Google Ads
Manage your advertising campaigns directly from your mobile device. Monitor performance, receive actionable recommendations, and make quick edits to ads and budgets anytime, anywhere. Stay informed with real-time notifications and access expert support on the go.
- Monitor campaign performance
- Edit campaigns, budgets, and keywords
- Create and edit ads
- Apply optimization recommendations
- Real-time performance notifications
- Access expert support
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The Google Ads mobile app helps you stay connected to your campaigns while on the go. In addition to monitoring your campaigns in real-time, you can review high-impact recommendations to improve performance and take action quickly and easily. Use the Google Ads app to: * Monitor performance on the go * Make quick changes to campaigns, budgets, keywords, and more * Create and edit ads * See your optimization score and apply recommendations * Get real-time notifications, such as performance summaries and ad disapprovals * Talk to an expert for support, wherever you may be Download the Google Ads mobile app to get the most out of your account today!
Shopify Inbox
Communicate with customers and drive sales directly through chat. This business chat app helps you close deals faster, foster customer loyalty, and reduce support time. Manage conversations, send products and discounts, and even automate messages.
- Sell products and discounts via chat
- Automated message responses
- Track shopping cart activity
- Assign chats to staff
- Manage conversations from multiple channels
- Send order updates via email
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About Shopify Inbox Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can close sales faster, build strong customer relationships, and spend less time on support all from a free business chat app. USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision. Use Shopify Inbox to: • Save time managing customer conversations from online store chat and the Shop app • Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts • Send automated messages and continue chats over email so you don’t need to respond in real time • Know when customers add or remove items from their shopping cart • Assign chats to your staff and team to scale customer conversations SHOP APP Let customers contact you from the Shop app. ----------- FEEDBACK & SUPPORT For 24/7 support visit the Shopify Help Center: help.shopify.com Thank you for using Shopify Inbox on iOS. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.
Screenshots
Verdict
The clearest difference is review sentiment: Shopify Inbox at 58% against Google Ads's 22%. Shopify Inbox also leads on rating (4.8 vs 4.4) and monetization model (free vs ad-supported). Google Ads's advantage is chart position (#116 vs unranked). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Shopify Inbox holds the better App Store score, 4.8 against 4.4. Both are backed by a comparable volume of ratings — 5K and 13K respectively. Written reviews point the same way: 22% of Google Ads's written reviews are positive against 58% of Shopify Inbox's.
Both ship on a similar rhythm, roughly fortnightly. The most recent releases landed on September 24, 2026 and September 23, 2026 respectively.
| Parameter | Google Ads | Shopify Inbox |
|---|---|---|
| Price | Free | Free |
| Rating | 4.4 (5K ratings) | 4.8 (13K ratings) — better |
| Positive reviews | 21.9% of reviews | 58.0% of reviews — better |
| Number of ratings | 5K | 13K — better |
| Update frequency | Fortnightly | Fortnightly |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Best chart rank | #116 — better | — |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 15.1 — better |
| Further details — not scored | ||
| Size | 137 MB | 41 MB |
| Age rating | 4+ | +4 |
| Developer | Shopify Inc. | |
Customer experience
Google Ads
Shopify Inbox
User reviews
Google Ads
From 5K App Store ratingsWhat we love
- 🚀 Great features
- 💡 Helpful app
- 👍 User-friendly
- 🚀 Intuitive
- 🚀 Efficient
Room to improve
- 🐛 Buggy app
- 🔒 Security issues
- 💰 Overcharging
- 🤖 Poor customer service
- 🤖 Lack of support
Shopify Inbox
From 13K App Store ratingsWhat we love
- 🚀 Quick response to customer inquiries
- 👍 Helpful for increasing sales conversions
- 💡 Useful for providing customer service
- 👍 Customization options for chat
- 🚀 Efficient for responding to customers on the go
Room to improve
- 🐛 Delayed message updates and notifications
- 🐛 Inability to switch between multiple stores
- 🐛 Crashes and glitches
- 🐛 Spam and scam messages from 'experts'
- 🐛 Inability to block or filter unwanted messages
Bugs and requests
Google Ads
Reported bugs
5 issues- App crashes frequently
- Metrics not updating properly
- Inability to access all campaigns
- Stuck in update loop
- Compatibility issues with new devices
Requested features
5 requests- Allow creating campaigns from app
- Improve mobile app functionality
- Better sync with desktop version
- More user-friendly interface
- Clearer instructions and guidance
Shopify Inbox
Reported bugs
3 issues- Notifications not working properly
- Persistent 'unread' notifications even after messages are read
- Inability to switch between multiple store accounts
Requested features
5 requests- Ability to set store hours and availability
- Option to forward chat logs and customer info via email
- Bulk archive/delete of old chat messages
- Integration with WhatsApp Business
- Ability to send and receive images/files in chat
In-app purchases
Google Ads
No in-app purchases
Shopify Inbox
No in-app purchases
Questions
Is Google Ads free?
Is Shopify Inbox free?
Which has better reviews, Google Ads or Shopify Inbox?
Do Google Ads or Shopify Inbox have ads?
Which is updated more often, Google Ads or Shopify Inbox?
Other comparisons
