Theft!!!
The airline already processed the refund. Let me repeat that: the airline refunded the money. Yet somehow, Gotogate continues to act as if this is not their responsibility, and like they never received any refund repeatedly pushing me back to TAAG fully aware that TAAG will not deal with me directly because I didn't book through them. This is simply theft. They claim my booking changed (and therefore it's technically active) yet my itinerary has been cancelled for almost over a month.
Absolutely unacceptable.
Absolutely unacceptable.
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حجزت تذكرة سفر
موقع لا يتجاوب معك يوجد رقم للتواصل رقم من لندن لكن عندما تتصل يأتيك مشغول ، هناك وسيلة تواصل وحيدة إلا وهي المحادثه لكن تستغرق ساعات والى الآن انا لم استلم تذاكر سفري
Check in
I didn’t understand if I have to do the check in online
Not clear
Not clear
Amazing user friendly
User friendly and pretty straight forward application..
Refund money
Their service is poor it's been 4 months and they haven't refunded my money.
Very Poor Experience with Gotogate. Overcharge with no explanation.
Very poor experience with Gotogate. Throughout the booking process, they keep advertising a lower “bait” price. However, when you proceed to payment, they suddenly charge a much higher amount and then claim that the fare is “dynamic.”
What’s even more frustrating is that they don’t clearly notify you that the price has changed before asking you to complete the payment. Instead, they prompt you to continue, and then, out of nowhere, an error message appears saying, “Something went wrong.” By that point, it’s already too late because they have processed the payment at the higher price.
This feels misleading and lacks transparency. Customers should be clearly informed of any price increase and asked to confirm the new fare before any payment is processed.
When you reach out to support they keep on giving you all kind of excuses.
They say they cannot do anything.
I strongly do not recommend anyone to book through them.
What’s even more frustrating is that they don’t clearly notify you that the price has changed before asking you to complete the payment. Instead, they prompt you to continue, and then, out of nowhere, an error message appears saying, “Something went wrong.” By that point, it’s already too late because they have processed the payment at the higher price.
This feels misleading and lacks transparency. Customers should be clearly informed of any price increase and asked to confirm the new fare before any payment is processed.
When you reach out to support they keep on giving you all kind of excuses.
They say they cannot do anything.
I strongly do not recommend anyone to book through them.
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Cartes embarquement
Sur l app 6 h avant le départ … et quoi si pas de wifi ou de connexion… horreur de cela mais au moins contrairement à opodo Gotogate fonctionne…
Delete this app
How do they have a 4.6* rating?! Customer service is terrible! Stop outsourcing to call centres that don’t understand your customer base which is Northern America people!
Arnaque billets flexibles
UNE HONTE!!
Je paye 70€ de supplément pour un Billet flexible censé me permettre de pouvoir modifier mon vol : À FUIR!!!.
Ils me disent que je dois payer 2285€ (alors que mon billet est à 425€) car il n’y a soit disant pas de vol au même prix. C’EST FAUX!! Je voyais en temps réel sur le site des vols au même prix et de la même compagnie que le billet que je souhaitais échanger. Ce sont des menteurs!!
Les agents répondent à côté de la plaque quand je les mets devant le fait accompli.
Ce site est à fuir.
De plus à l’allée , impossible d’avoir ma carte d’embarquement, le check in est infaisable
Je paye 70€ de supplément pour un Billet flexible censé me permettre de pouvoir modifier mon vol : À FUIR!!!.
Ils me disent que je dois payer 2285€ (alors que mon billet est à 425€) car il n’y a soit disant pas de vol au même prix. C’EST FAUX!! Je voyais en temps réel sur le site des vols au même prix et de la même compagnie que le billet que je souhaitais échanger. Ce sont des menteurs!!
Les agents répondent à côté de la plaque quand je les mets devant le fait accompli.
Ce site est à fuir.
De plus à l’allée , impossible d’avoir ma carte d’embarquement, le check in est infaisable
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I do not recommend using this service
This was the worst flight booking service I have ever used.
I wanted to reschedule my flight and submitted my request two days before departure. The problem is that you can't change your booking or pay for it yourself—you have to go through customer support.
The first agent told me it wasn't possible to reschedule, even though the system was showing multiple available options. I contacted support again, and the second agent said they had forwarded my request to another department and that someone would get back to me.
Spoiler: nobody ever contacted me. I had to reach out again myself when there were less than 24 hours left before my flight.
This time, they told me they could reschedule my flight, but I needed to pay first. They sent me three different payment links, and none of them worked. After wasting even more time trying to make the payment, they simply told me it was now too late to reschedule.
The entire experience was incredibly frustrating. Poor communication, broken payment links, inconsistent information, and a complete lack of urgency from customer support caused me to miss the opportunity to change my flight. I would not recommend this service to anyone.
I wanted to reschedule my flight and submitted my request two days before departure. The problem is that you can't change your booking or pay for it yourself—you have to go through customer support.
The first agent told me it wasn't possible to reschedule, even though the system was showing multiple available options. I contacted support again, and the second agent said they had forwarded my request to another department and that someone would get back to me.
Spoiler: nobody ever contacted me. I had to reach out again myself when there were less than 24 hours left before my flight.
This time, they told me they could reschedule my flight, but I needed to pay first. They sent me three different payment links, and none of them worked. After wasting even more time trying to make the payment, they simply told me it was now too late to reschedule.
The entire experience was incredibly frustrating. Poor communication, broken payment links, inconsistent information, and a complete lack of urgency from customer support caused me to miss the opportunity to change my flight. I would not recommend this service to anyone.
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Fraudent
Fraud agency
Missing check in allowance
My e-ticket , sent by Gotogate, shows check in allowance but the app and portal do not show at all. It is really concerning
Great travel agent
Friendly app and support in many things such as boarding passes
Manaz hamadeh
My experience has been absolutely dreadful.
The company received the flight cancellation refund but has not transferred the money to me, and I’ve been waiting for a whole year.
Each time i speak with customer service the tell me we are sorry but no actual action and this is since 1 year
The company received the flight cancellation refund but has not transferred the money to me, and I’ve been waiting for a whole year.
Each time i speak with customer service the tell me we are sorry but no actual action and this is since 1 year
无故取消客户机票
我在gotogate平台购买的机票被取消了，平台多日未处理，完全不作为，不解决也不退款，是一个骗子平台
处理慢 但解决了问题
客服排队排很久 但工作态度还是很不错的
Response from developer
您好， 对于您在使用我们应用程序时的不愉快经历，我们深表歉意。 非常感谢您愿意分享您的体验。我们希望未来能有机会再次为您服务，并提供您应得的顺畅、可靠的使用体验。 顺颂商祺， Priyesh Gotogate 团队
Good application
Easy booking and always have solution for your flight
被擅自取消了机票
被擅自取消了机票，还不恢复机票，也不退款，赔偿
Response from developer
您好， 对于您在使用我们应用程序时的不愉快经历，我们深表歉意。 非常感谢您愿意分享您的体验。我们希望未来能有机会再次为您服务，并提供您应得的顺畅、可靠的使用体验。 顺颂商祺， Priyesh Gotogate 团队
Worst
Worst service ever
