处理慢 但解决了问题
客服排队排很久 但工作态度还是很不错的
Response from developer
您好， 对于您在使用我们应用程序时的不愉快经历，我们深表歉意。 非常感谢您愿意分享您的体验。我们希望未来能有机会再次为您服务，并提供您应得的顺畅、可靠的使用体验。 顺颂商祺， Priyesh Gotogate 团队
被擅自取消了机票
被擅自取消了机票，还不恢复机票，也不退款，赔偿
Response from developer
您好， 对于您在使用我们应用程序时的不愉快经历，我们深表歉意。 非常感谢您愿意分享您的体验。我们希望未来能有机会再次为您服务，并提供您应得的顺畅、可靠的使用体验。 顺颂商祺， Priyesh Gotogate 团队
Worst
Worst service ever
Mr disappointed
TOTAL FRAUDULENT SCAM. DO NOT TRUST GOTOGATE! (THEY WILL HANG UP ON YOU)
If I could give this company negative stars, I would. DO NOT BUY TICKETS FROM GOTOGATE. They are a predatory, fraudulent operation that will steal your money, cancel your flights, and completely ghost you.
I thought their customer service couldn’t get any lower, but they just proved me wrong. Here is the latest nightmare in an ongoing 2-month battle:
Hung Up on for Asking for Management: I just called them again to get answers about my missing refund. When I finally demanded to speak to a supervisor to get past the front-line lies, the agent straight up hung up the phone on me. This isn't customer service—it’s a hostile, cowardly scam operation.
The Endless Delay Loop: My tickets have been canceled twice since March 16th. I have now called them over 20 times. Every single call is met with scripted lies: "wait 5 days," "wait 48 hours," "wait 24 hours." They are just spinning a wheel of excuses to hold your money hostage.
Blatant Deception: They lied for months claiming they were working on my refund. I checked my archived ticket data and discovered they hadn’t even requested the money from the airline until yesterday. They did absolutely nothing for weeks while lying to my face.
Aggressive & Toxic Staff: Their employees are trained to deceive. The moment you catch them in a lie or ask for accountability, they threaten you, get defensive, and cut the line.
FINAL WARNING: This company has zero intention of giving you your money back. They take your cash, cancel your travel plans, and then block you from getting a refund by hanging up on you. Do not risk your hard-earned money. Avoid Gotogate at all costs!
If I could give this company negative stars, I would. DO NOT BUY TICKETS FROM GOTOGATE. They are a predatory, fraudulent operation that will steal your money, cancel your flights, and completely ghost you.
I thought their customer service couldn’t get any lower, but they just proved me wrong. Here is the latest nightmare in an ongoing 2-month battle:
Hung Up on for Asking for Management: I just called them again to get answers about my missing refund. When I finally demanded to speak to a supervisor to get past the front-line lies, the agent straight up hung up the phone on me. This isn't customer service—it’s a hostile, cowardly scam operation.
The Endless Delay Loop: My tickets have been canceled twice since March 16th. I have now called them over 20 times. Every single call is met with scripted lies: "wait 5 days," "wait 48 hours," "wait 24 hours." They are just spinning a wheel of excuses to hold your money hostage.
Blatant Deception: They lied for months claiming they were working on my refund. I checked my archived ticket data and discovered they hadn’t even requested the money from the airline until yesterday. They did absolutely nothing for weeks while lying to my face.
Aggressive & Toxic Staff: Their employees are trained to deceive. The moment you catch them in a lie or ask for accountability, they threaten you, get defensive, and cut the line.
FINAL WARNING: This company has zero intention of giving you your money back. They take your cash, cancel your travel plans, and then block you from getting a refund by hanging up on you. Do not risk your hard-earned money. Avoid Gotogate at all costs!
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What is the point of using this app
Booked flights about 1 month in advance got an email from go to gate stating that my flights were charged and to reply to the email for further information, I did and 2-3 times and they never got back to me stating what the charges were, when I checked on the app the flights were still the same with no change. When I got to the airport the airline had no information of my booking and that the flight that I was supposed to be on was changed cue confused check in staff due to not having my booking. Thank god for Qatar airlines were able to make the adjustment quicker that the go to gate were even able to figure out what was happening, got told that the flight had been cancelled and that they should’ve told me. The thing that made it the most ridiculous is that after I had fixed the go to gate blunder they had the nerve to update my booking on their app…beyond ridiculous and will never use them again and I urge everyone else to just book thru the airline.
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Don’t book, it’s scam
I booked flights with GOTOGATE multiple times without issues… until the flight was cancelled by airline. Gotogate refuses to refund because “airline did not release the money” and airline states they already made the refund to them. No matter how many times you contact customer service, they won’t resolve it, they always lie and provide misleading information even when I provide evidence from airline that the refund was made from airline to gotogate. They just steal your money and you won’t have a chance to return your money back if airline cancelled your flight. They just provide apologies and promises, and never do what they promised. Stay away from them and their affiliated booking.com . Book directly or with other agency
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Gotogate scammers
Its a fraudulent company, booking tickets through this company will make you travels extremely difficult. If you need assistance with your ticket, they'll use any excuse to charge for extra fees. Beware of them, booking direct from the airline is much better.
À FUIR
Service client catastrophique, aucune assistance malgré un vol annulé
Très mauvaise expérience avec GoToGate.
Notre vol Air China du 19/04 entre Shanghai et Guilin a été annulé par la compagnie aérienne depuis le 28/03. Pourtant, l’application et le site GoToGate indiquaient toujours que le vol était maintenu.
Nous avons découvert l’annulation par nos propres moyens, au moment du check-in en ligne, et non grâce à GoToGate. Nous avons alors contacté leur service client à de très nombreuses reprises, mais sans aucune aide réelle. Nous avons été baladés de conseiller en conseiller, sans solution concrète, et avec une réponse répétée en boucle : selon eux, ce serait nous qui souhaiterions annuler le vol de notre propre initiative.
C’est faux.
Oui, nous avions contacté GoToGate fin février / début mars à cause d’un changement d’horaire, mais il nous a été répondu le 10/03 qu’une annulation sans frais n’était pas possible. Nous avons donc conservé la réservation. Ensuite, le vol a bien été annulé par la compagnie, et malgré cela, GoToGate a continué à traiter le dossier comme s’il s’agissait d’une annulation volontaire de notre part.
Résultat : laissés à l’abandon à l’étranger, sans information fiable, sans prise en charge et sans solution proposée, nous avons dû racheter nous-mêmes un nouveau vol à nos frais.
En plus du stress et du temps perdu pendant nos vacances, nous avons contacté leur service plus de 10 fois, avec parfois plus d’une heure d’attente sans réponse, et cela nous a généré 169 € de hors forfait.
Nous avons conservé toutes les preuves : captures d’écran de l’annulation par la compagnie, captures montrant que GoToGate indiquait encore que le vol était maintenu, et preuves de nos nombreux échanges avec leur service client.
Expérience extrêmement décevante, coûteuse et inadmissible. Nous demandons désormais le remboursement intégral du billet.
Très mauvaise expérience avec GoToGate.
Notre vol Air China du 19/04 entre Shanghai et Guilin a été annulé par la compagnie aérienne depuis le 28/03. Pourtant, l’application et le site GoToGate indiquaient toujours que le vol était maintenu.
Nous avons découvert l’annulation par nos propres moyens, au moment du check-in en ligne, et non grâce à GoToGate. Nous avons alors contacté leur service client à de très nombreuses reprises, mais sans aucune aide réelle. Nous avons été baladés de conseiller en conseiller, sans solution concrète, et avec une réponse répétée en boucle : selon eux, ce serait nous qui souhaiterions annuler le vol de notre propre initiative.
C’est faux.
Oui, nous avions contacté GoToGate fin février / début mars à cause d’un changement d’horaire, mais il nous a été répondu le 10/03 qu’une annulation sans frais n’était pas possible. Nous avons donc conservé la réservation. Ensuite, le vol a bien été annulé par la compagnie, et malgré cela, GoToGate a continué à traiter le dossier comme s’il s’agissait d’une annulation volontaire de notre part.
Résultat : laissés à l’abandon à l’étranger, sans information fiable, sans prise en charge et sans solution proposée, nous avons dû racheter nous-mêmes un nouveau vol à nos frais.
En plus du stress et du temps perdu pendant nos vacances, nous avons contacté leur service plus de 10 fois, avec parfois plus d’une heure d’attente sans réponse, et cela nous a généré 169 € de hors forfait.
Nous avons conservé toutes les preuves : captures d’écran de l’annulation par la compagnie, captures montrant que GoToGate indiquait encore que le vol était maintenu, et preuves de nos nombreux échanges avec leur service client.
Expérience extrêmement décevante, coûteuse et inadmissible. Nous demandons désormais le remboursement intégral du billet.
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Untrusted platform/app
Once you have booked a flight ticket, they will contact you and will offer a change in your travel dates and will offer some amount of US dollar.However, once you agreed with the changes, they will never pay what they offered. Instead, they keep asking you to write or contact them repeatedly just to make you tired and give up.
Because of that changes, I had to stay for two nights in Istanbul and pay for the hotel just to take a next flight.
It is almost a year now, I have never heard from them, despite sending them all the requested evidences.
Because of that changes, I had to stay for two nights in Istanbul and pay for the hotel just to take a next flight.
It is almost a year now, I have never heard from them, despite sending them all the requested evidences.
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Expery
Worst experience one can ever hai
Strongly recommend ot to use otherwise you will regret it
Strongly recommend ot to use otherwise you will regret it
تم إلغاء رحلة العودة الخاصة بي ولم أستفيد منها
تواصلت مع خدمة عملاء لتأكيد رحلة العودة الخاصة بي فت تفاجأت أنه تم إلغاؤها بدون علم وحينما أخبرتهم أن يؤكدون لي الحجز كي أتمم رحلتي يماطلون ولا يعطوني حل مناسب
علما أنني قدمت شكاية الفريق المختص أكثر من مرة وتحدثت مع خدمة عملاء أكثر من مرة وارسلت بريد إلكتروني أكثر من مرة لكن دون جدوى
عند الحجز دفعت مصاريف الذهاب والعودة لكن استفدت فقط من الذهاب وتم إلغاء رحلة العودة ولا يودون تعويضي أو إعادة الحجز لي
علما أنني قدمت شكاية الفريق المختص أكثر من مرة وتحدثت مع خدمة عملاء أكثر من مرة وارسلت بريد إلكتروني أكثر من مرة لكن دون جدوى
عند الحجز دفعت مصاريف الذهاب والعودة لكن استفدت فقط من الذهاب وتم إلغاء رحلة العودة ولا يودون تعويضي أو إعادة الحجز لي
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Enregistrement impossible
J’ai choisi de gagner du temps en utilisant Gotogate, en choisissant toutes les options optimales en vue d’un voyage sans stress. Cependant essayant d’entrer les informations passagers (passeports) sur l’application, j’ai constamment un message d’erreur ! J’essaie donc de m’enregistrer moi-même auprès de la compagnie aérienne bien que normalement j ai payé cette option afin que Gotogate s’en charge et là on me dit que ce n’est pas possible et que je devrais passer au guichet pour l’enregistrement ! Donc frais de payés pour service non exécuté et énorme perte de temps demain pour moi de passer au guichet alors que pas de bagage soute !!! C’est la dernière fois que j’utilise Gotogate, la prochaine fois je ferai la transaction directement avec la compagnie aérienne comme j’avais l’habitude de faire auparavant !
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Scammers
I’m writing this review as a last resort due to a very frustrating experience.
I booked a flight with Gotogate while I was abroad. About an hour later, I received an email from the airline confirming that my flight had been cancelled. I immediately contacted their customer support through the website, but they insisted the flight was still active, despite the airline’s confirmation.
Since my booking included two flights and I didn’t want to risk missing the second one, I ended up cancelling the booking myself.
After returning home, I called them on March 18 and was told I would receive a full refund. However, when I followed up today, I was told the situation is my fault because I cancelled the booking myself, and that their fees are non-refundable.
They also don’t provide a clear email channel for complaints, which makes the situation even more frustrating.
Overall, this has been a very disappointing experience, with inconsistent information and poor customer support.
I booked a flight with Gotogate while I was abroad. About an hour later, I received an email from the airline confirming that my flight had been cancelled. I immediately contacted their customer support through the website, but they insisted the flight was still active, despite the airline’s confirmation.
Since my booking included two flights and I didn’t want to risk missing the second one, I ended up cancelling the booking myself.
After returning home, I called them on March 18 and was told I would receive a full refund. However, when I followed up today, I was told the situation is my fault because I cancelled the booking myself, and that their fees are non-refundable.
They also don’t provide a clear email channel for complaints, which makes the situation even more frustrating.
Overall, this has been a very disappointing experience, with inconsistent information and poor customer support.
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Garbage app
Service is temporarily unavailable
Well its been days what does temporary mean?
I cant get my tickets, i keep typing in the order number since the app cant handle pasting
These reviews make me feel like ive been scammed. I paid 1200$ for a flight and have NO TICKETS
Ffs gtfo
Well its been days what does temporary mean?
I cant get my tickets, i keep typing in the order number since the app cant handle pasting
These reviews make me feel like ive been scammed. I paid 1200$ for a flight and have NO TICKETS
Ffs gtfo
Super easy
Loved the way this app works
Theft
Absolutely terrible experience with GoToGate. The airline already confirmed that my refund was processed and sent back, yet I still haven’t received anything from GoToGate.
Trying to contact them is a nightmare — I’ve been on hold for over an hour with no answer. It honestly feels like they have one person handling all customer service. No updates, no communication, nothing.
It’s completely unacceptable to hold onto customers’ money like this. If the airline has already refunded, there is no reason for this delay. Very frustrating and disappointing — I would not recommend booking through them.
Trying to contact them is a nightmare — I’ve been on hold for over an hour with no answer. It honestly feels like they have one person handling all customer service. No updates, no communication, nothing.
It’s completely unacceptable to hold onto customers’ money like this. If the airline has already refunded, there is no reason for this delay. Very frustrating and disappointing — I would not recommend booking through them.
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Theft
I honestly cannot believe the level of incompetence and blatant runaround I’ve experienced with Gotogate.
The airline already processed the refund. Let me repeat that: the airline refunded the money. Yet somehow, Gotogate continues to act as if this is not their responsibility, and like they never received any refund repeatedly pushing me back to Wizz Air fully aware that Wizz Air will not deal with me directly because I didn’t book through them. This is simply theft. They claim my booking changed (and therefore it’s technically active) yet my itinerary has been cancelled for almost a month
Every interaction feels like I’m being brushed off by a company that is hoping I’ll just give up. Customer service either doesn’t understand the situation or is intentionally ignoring it. There is absolutely no accountability. No ownership. No effort to resolve what should be a very simple issue: you received the refund, so pass it on.
Instead, I’m stuck in an endless loop of canned responses and finger-pointing. It’s beyond frustrating, it’s insulting. You’re holding onto money that is not yours, something that some of you have admitted to me.
At this point, it feels less like poor service and more like outright misconduct. I would strongly advise anyone considering booking through Gotogate to think twice. If anything goes wrong, don’t expect support—expect excuses, delays, and a complete refusal to take responsibility.
Absolutely unacceptable.
The airline already processed the refund. Let me repeat that: the airline refunded the money. Yet somehow, Gotogate continues to act as if this is not their responsibility, and like they never received any refund repeatedly pushing me back to Wizz Air fully aware that Wizz Air will not deal with me directly because I didn’t book through them. This is simply theft. They claim my booking changed (and therefore it’s technically active) yet my itinerary has been cancelled for almost a month
Every interaction feels like I’m being brushed off by a company that is hoping I’ll just give up. Customer service either doesn’t understand the situation or is intentionally ignoring it. There is absolutely no accountability. No ownership. No effort to resolve what should be a very simple issue: you received the refund, so pass it on.
Instead, I’m stuck in an endless loop of canned responses and finger-pointing. It’s beyond frustrating, it’s insulting. You’re holding onto money that is not yours, something that some of you have admitted to me.
At this point, it feels less like poor service and more like outright misconduct. I would strongly advise anyone considering booking through Gotogate to think twice. If anything goes wrong, don’t expect support—expect excuses, delays, and a complete refusal to take responsibility.
Absolutely unacceptable.
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Dr zaidan
Worst experience they fell to book I luggage for me so I have to pay twice at the airport. I have already paid through Gotogate website and for the last couple of years I was contacting them and they have ignored me completely. They have not repay me back. Please customers do not use Gotogate at all. You will be disappointed recently my friend book a flight with them and the flight being cancelled but no repayment or refund has been issued again. It’s very difficult to to contact them even when you reach someone on the phone he has no authority to do anything apart from passing the message with no reply, unfortunately
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SAV inexistant
Je suis bloqué depuis le 28 février sur l’escale de mon retour à Abu Dhabi car mon vol a été annulé.
La compagnie aérienne me dit qu’elle ne peux rien faire pour me rebooker sur un nouveau vol car c’est l’agence chez qui j’ai acheté le billet qui a les pleins pouvoirs (Gotogate).
J’ai jusqu’au 17 mars pour rebooker gratuitement selon Etihad et je commence à croire que je vais pas y arriver à temps.
Aujourd’hui 3h d’attente sur leur ligne téléphonique, à 3h pile ça raccroche automatiquement. Cela fait 5h maintenant que j’attends un humain sur le chat de leur site web…
Impossible à joindre cette boîte, ils n’ont même pas d’autres moyens pour les contacter comme des réseaux sociaux par exemple.
Edit : une personne est enfin venu me parler après 6h d’attente, je lui explique la situation, tout ça pour qu’il me dit qu’il ne peut rien faire et me transfère vers un autre service en m’assurant que cela prendrait pas plus d’une minute. Cela fait 5h que j’attends maintenant pour un total de 11h !
Cette agence joue avec les nerfs de leurs clients ainsi que leurs patiences et leurs peurs. Ils jouent volontairement la carte du temps dans le but de nous décourager et qu’on lâche l’affaire. C’est honteux !
À titre de comparaison Etihad eux répondent dans l’heure..
La compagnie aérienne me dit qu’elle ne peux rien faire pour me rebooker sur un nouveau vol car c’est l’agence chez qui j’ai acheté le billet qui a les pleins pouvoirs (Gotogate).
J’ai jusqu’au 17 mars pour rebooker gratuitement selon Etihad et je commence à croire que je vais pas y arriver à temps.
Aujourd’hui 3h d’attente sur leur ligne téléphonique, à 3h pile ça raccroche automatiquement. Cela fait 5h maintenant que j’attends un humain sur le chat de leur site web…
Impossible à joindre cette boîte, ils n’ont même pas d’autres moyens pour les contacter comme des réseaux sociaux par exemple.
Edit : une personne est enfin venu me parler après 6h d’attente, je lui explique la situation, tout ça pour qu’il me dit qu’il ne peut rien faire et me transfère vers un autre service en m’assurant que cela prendrait pas plus d’une minute. Cela fait 5h que j’attends maintenant pour un total de 11h !
Cette agence joue avec les nerfs de leurs clients ainsi que leurs patiences et leurs peurs. Ils jouent volontairement la carte du temps dans le but de nous décourager et qu’on lâche l’affaire. C’est honteux !
À titre de comparaison Etihad eux répondent dans l’heure..
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Response from developer
Bonjour, Nous sommes désolés d'apprendre votre mauvaise expérience avec notre application. Nous vous remercions sincèrement d'avoir pris le temps de nous faire part de votre expérience. Nous espérons que vous nous donnerez une autre chance à l'avenir afin de vous offrir l'expérience fluide et fiable que vous méritez. Cordialement, Priyesh de Gotogate
Very low customer service
I booked two multi-city tickets through GoToGate and paid approximately $82 extra for what was advertised as a “flexible ticket” option. When I later attempted to change my flight, I was informed that additional costs would apply.
After contacting the airline directly, I was told that my ticket was issued as a standard fare and did not include airline-level flexibility. When I contacted GoToGate, I was informed that the flexibility purchased is an agency product and that customers are still responsible for paying any fare difference and applicable change fees.
Although this may be stated in the terms and conditions, the labeling of this product as a “flexible ticket” can be misleading. Many travelers reasonably expect a flexible ticket to provide airline-level flexibility, such as reduced or waived change fees. In this case, the product appears to function as a change-assistance service rather than true fare flexibility.
I encourage future customers to carefully review the detailed terms before purchasing this add-on and to consider booking directly with the airline if flexibility is important.
After contacting the airline directly, I was told that my ticket was issued as a standard fare and did not include airline-level flexibility. When I contacted GoToGate, I was informed that the flexibility purchased is an agency product and that customers are still responsible for paying any fare difference and applicable change fees.
Although this may be stated in the terms and conditions, the labeling of this product as a “flexible ticket” can be misleading. Many travelers reasonably expect a flexible ticket to provide airline-level flexibility, such as reduced or waived change fees. In this case, the product appears to function as a change-assistance service rather than true fare flexibility.
I encourage future customers to carefully review the detailed terms before purchasing this add-on and to consider booking directly with the airline if flexibility is important.
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Response from developer
"Hello We are sorry to hear about the experience you had with our app. Your willingness to share your experience is genuinely appreciated. We hope you’ll give us another chance in the future to provide the seamless and reliable experience you deserve. Kind regards, Priyesh from Gotogate"
