Desco account will not link without calling to do so
I love this app but the linking part needs work. I choose to link my account and it never works until I call. Takes the convenience out of it where they make it seem so easy to do. This is the second time I've tried to link and it won't.
Bugs out trying to link AMEX
Fairly smooth but major bug prevents linking an AMEX card through Plaid. After getting you to log in with your AMEX account. It pops up a screen telling you to exit back to Greenlight to finish setting it up. But you are already in Greenlight and there is no way to navigate anywhere, you are just stuck on the screen unless you force reboot the app. Of course all progress is lost so you can never link an AMEX.
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They keep stealing from us
Have tried to cancel so many times, hours spent on the phone with useless customer service. They keep charging overdraft for an account that is empty, hasn’t been used in 18 months, and “closed” for more than a year. An absolute swindle.
UPDATE: After writing this review, I finally heard from a customer service rep. It took a couple of days, but they refunded a year’s worth of fees they had been stealing from my child’s savings account. I regard this as a good step and I’m grateful for the help, but I still believe this firm operates on a policy of poor customer service in order to generate fees for profits. They didn’t care for months and months and months: it was only when I publicly called them out here that they did anything. I’m sure there are more honest providers for you to use with your child’s banking.
UPDATE: After writing this review, I finally heard from a customer service rep. It took a couple of days, but they refunded a year’s worth of fees they had been stealing from my child’s savings account. I regard this as a good step and I’m grateful for the help, but I still believe this firm operates on a policy of poor customer service in order to generate fees for profits. They didn’t care for months and months and months: it was only when I publicly called them out here that they did anything. I’m sure there are more honest providers for you to use with your child’s banking.
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Won’t help with fraud
Seemingly a good product unless something happens and somebody steals your kids card. Good luck getting your money back or having anybody help you since everything is run by AI and no humans are around to help. You’ll provide all the documentation that you need to show that something was charged at a store in the United States while you were out of the country and they’ll tell you too bad so sad. Then because you opened a fraudulent charge, they’ll cancel the card and say they’ll send you a new one and then never send you a new one so you have an unusable account for months.
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Kids trying to spend money
I love Greenlight because it’s just like really safe and organized for my daughter and she just like loves it and she knows what she can spend and she doesn’t know if she can spend and it’s just really good. I love Greenlight and yes.
