Recurring unauthorized charges
I cancelled my subscription two months ago and it’s still trying to charge me $150 every month. I’ve reached out to support because my account shows cancelled. Unacceptable.
Go with a compound pharmacy
False advertised pricing, terrible AI customer support, poor problem resolution, and they will charge you $149 even after cancelling. Will be filing for a resolution with a lawyer.
Bad!
It does not open up on my iPhone!!
Poor Customer Service
It is nearly impossible to get assistance from customer service. It says average wait time for a response is 4 hours, but usually they don’t get back to you until the next day. As long as you don’t need any customer service, it’s generally an easy app to use.
FRAUD!
Watch out! It’s a total scam! You go in looking for GLP-1s, and they prescribe you antidepressants and Vitamin B. Seriously, don’t waste your time and money!
Will not let you cancel
I have cancel my subscription 3 times now. And I’m still being charged. There’s no consumer support number or anyway to contact anyone to help. Do not get this. It’s a scam
Scam
It’s a scam for the Wegovy pill. They charge your credit card for things you didn’t agree to like some sort of membership and then they never send you the pills.
It’s a scam
You’ll never receive the medication. And the app will continue charge you membership fee if you don’t cancel it.
Started using hers for 1-2 month. Since my treatment got approved, I saw apps keeps marking down the date i took the injection, as if I already received it, which I never did. When I asked customer service where’s my treatment , what I got is the treatment is from 3rd party pharmacy provider , and Him/Hers customer service is just robot chat , I requested a real person staff to help me trace where my medication , which they never did , the robot just responded me the same message , the shipment is by 3rd party provider, I should continue waiting for 3rd party send it out,
Then I tried to Google the contact pharmacy provider , there’s no contact to online, and I have clue who can I reach out to ask when will the treatment send out
Started using hers for 1-2 month. Since my treatment got approved, I saw apps keeps marking down the date i took the injection, as if I already received it, which I never did. When I asked customer service where’s my treatment , what I got is the treatment is from 3rd party pharmacy provider , and Him/Hers customer service is just robot chat , I requested a real person staff to help me trace where my medication , which they never did , the robot just responded me the same message , the shipment is by 3rd party provider, I should continue waiting for 3rd party send it out,
Then I tried to Google the contact pharmacy provider , there’s no contact to online, and I have clue who can I reach out to ask when will the treatment send out
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Awful
I would say it’s the worst customer service I’ve ever received, but since they just chose not to respond to messages/ questions instead of trying to help, I didn’t really receive any service. Cancelled after they started sending shipments with no notification and refusing to reschedule them. Left my personal medical info on the front step for everyone to see and a box of needles for people to steal. Truly a horrible experience
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Subscription fee is wild
When I saw the $149 price, I thought it was for the medication. It is not. That’s just to be a member. The prescriptions aren’t included, and they jump up in price if the dose they prescribe isn’t working for you and you need it to be increased.
Please Never Use this App
Where do I start? Almost $200 down the drain and didn’t even receive any medication. This company is terrible and the name is hilarious considering they are not for women at ALL. The staff are condescending as well. Save yourself and your money.
It’s false advertisement scam
It’s false advertisement nobody get this. They said it was $39 for the first dose then 149 for all the other doses but when I went to the pharmacy go pick it up they’re charging me $600.
Hair stopped falling. Waiting for growth after three months.
Four stars so far
Limited support
I’m using GLP1s through hers. The drugs are great and helpful, but the support hers claims you get is non existent. The app sends me messages to “check in” by answering some questions - that worked once and never has since. There appears to be no one but a robot answering the chat. It tells me it will get someone to help but that has never resulted in anything. Also, most of the app is an advertisement, not a lot of support there at all.
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Don’t do it!
It’s unreliable, all you’ll end up with are numerous charges on you card. No refunds.
Be prepared to change card soon!
Be prepared to change card soon!
Get ready to overpay each month— even after you’ve canceled
The app is $150 a month NOT including any actual medical care or medications. Despite canceling and closing my account, I’ve continued to be charged. Had to lodge a complaint with my bank and freeze my card as there are no people to actually speak to when there are issues. Hers has attempted to charge my account multiple times and their “support” is to follow the steps to cancel… which I’ve done.
Genuinely have no idea how to stop them from charging you if your account shows no subscriptions and you’ve followed the steps to close your account. Unfortunately, the only thing that worked was turning off the card Apple has on file, which means other apps can’t update and you cannot download any additional apps. Incredibly frustrating.
Genuinely have no idea how to stop them from charging you if your account shows no subscriptions and you’ve followed the steps to close your account. Unfortunately, the only thing that worked was turning off the card Apple has on file, which means other apps can’t update and you cannot download any additional apps. Incredibly frustrating.
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Terrible
Awful customer support and impossible to talk to an actual human being about your subscriptions. Despicable customer
service, and they ended up charging me for things I never signed up for. Extremely disappointed
service, and they ended up charging me for things I never signed up for. Extremely disappointed
Hair reclaimed
Her’s Minoxidil/Biotin is the only thing that has given me enough hair to give me self esteem and not self consciousness! I wish that I could stop and hair would stay permanently!
ZERO STAR
Not worth it!!! Programs were not designed or catered to the individual and services are way overpriced. Very unsatisfied and won’t recommend their services.
Predatory weight loss notifications
I keep receiving predatory weight loss ads by app notification and email. I have been messaging back and forth with support for over 11 days to turn these off, so I finally waited 23 mins on hold to talk to a customer support agent. He told me there is no way to turn them off, but that development would try to disable them for my account only. I am not the only Hers subscriber with a history of eating disorders—these notifications are directly harmful to many users' mental health, and the lack of an easy opt-out shows their true priorities.
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