Not worth the $145 monthly membership
I’ve been extremely disappointed with the Hers Health app and, specifically, the level of support provided for the price.
The membership alone is $145 per month, on top of the cost of any medication, and one of the advertised benefits is access to “24/7” support from the Care Team. Unfortunately, in my experience, calling it a “Care Team” is generous.
Messages don’t seem to actually be read. Instead, you receive generic template responses that often don’t address the question you asked or the problem you’re trying to resolve. The one time I had an issue getting my medication, I had to message repeatedly just to get past the canned responses and reach someone who would actually address the problem.
My sister uses Hers as well and has had an even worse experience. She has been unable to get meaningful help with an ongoing prescription issue despite repeatedly contacting them and even trying to call. Her prescription has now lapsed while she continues to receive the same template troubleshooting responses telling her to try things she has already done multiple times. She was also refused any type of refund despite the ongoing problems and lack of resolution.
For $145 every month before you even pay for medication, I expect responsive, competent support—especially from a healthcare service managing prescriptions. Automated responses that send customers in circles are not “24/7 care.”
The service simply does not provide the level of support its price suggests, and based on both my experience and my sister’s, I would not recommend Hers Health.
The membership alone is $145 per month, on top of the cost of any medication, and one of the advertised benefits is access to “24/7” support from the Care Team. Unfortunately, in my experience, calling it a “Care Team” is generous.
Messages don’t seem to actually be read. Instead, you receive generic template responses that often don’t address the question you asked or the problem you’re trying to resolve. The one time I had an issue getting my medication, I had to message repeatedly just to get past the canned responses and reach someone who would actually address the problem.
My sister uses Hers as well and has had an even worse experience. She has been unable to get meaningful help with an ongoing prescription issue despite repeatedly contacting them and even trying to call. Her prescription has now lapsed while she continues to receive the same template troubleshooting responses telling her to try things she has already done multiple times. She was also refused any type of refund despite the ongoing problems and lack of resolution.
For $145 every month before you even pay for medication, I expect responsive, competent support—especially from a healthcare service managing prescriptions. Automated responses that send customers in circles are not “24/7 care.”
The service simply does not provide the level of support its price suggests, and based on both my experience and my sister’s, I would not recommend Hers Health.
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Hair growth
My hair growth journey has been amazing. I was new growth the second month. I love my new edges. But just to warn you, hair growth happens EVERYWHERE lol. So I had to purchase a home laser 😉. It’s definitely worth it
Horrible Service
Took my money, medicine was not ever delivered, constantly blamed a third-party, third-party never received anything from hers. Refused to refund my fee when I said that in light of their inability to deliver I wanted to cancel.
Predatory Billing
Their ads are misleading and incorrect. Plus the medication did not work at all. I have now spend 450+the supposed 39 for initial membership all for nothing. And good luck with customer service, it's all AI and not helpful. Hims/Hers is a scam. 0/100 do not recommend.
Edited - I have already reached out to support and they've done nothing to assist
Edited - I have already reached out to support and they've done nothing to assist
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No shippment even after i was charged and this time has passrd. So disappointing
Poor shipping service. Asked to reship D/T lost in mail . No action.
Scam no real people
It suddenly required a memebership, but not for any pills yet. Very confusing and scam your memebership without any pills without any service... can't even refund ... because it's bunch of chatbot .... no one solving problem.... so frustrating
App used to be helpful
What happened? I used to be able to read articles and learn about my program and get medication reminders. Now i can either have an AI chat bot or log my weight. Bring back everything else! I don’t want to have to log into their website to see this stuff
Hahahaha even their responses are copy paste
Do better. If you cared about women’s healthcare and not just making a bag you would take the criticism you’ve seen in several of these reviews and actually make changes. Get rid of the AI. this is so ridiculous.
❌❌❌❌❌❌
I’m extremely disappointed with my experience. I signed up and paid for a subscription, only to have it canceled without my request or authorization. I was then told that if I wanted to continue receiving my medication, I would have to schedule another consultation and pay an additional $149.
Why should a customer have to pay another consultation fee because the company canceled their subscription? I did not cancel my membership or ask for my treatment to be stopped. This feels unfair, frustrating, and completely unacceptable. Customers should not be charged extra to fix a problem they did not create.
Why should a customer have to pay another consultation fee because the company canceled their subscription? I did not cancel my membership or ask for my treatment to be stopped. This feels unfair, frustrating, and completely unacceptable. Customers should not be charged extra to fix a problem they did not create.
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Will bill you for services I rendered
Never left a bad review until now, but FCC, chargeback and BON is in store.
Update is awful
This was a perfectly fine functioning website—easy to navigate, easy to log process, then they updated it to some ai hellscape that wants to talk to you. Want to log your weight, tell the chatbot. Want to check when something ships, you have to navigate several levels of nonsense.
0/10-don’t recommend
0/10-don’t recommend
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Absolutely awful and glitchy
Everything about this app and company are terrible. It is clunky. The doctors and absolutely dumb which is probably why they are doing gigs like this and the customer service is pretty much just aAI. A very appologetic AI bot because of the repeated screw ups of this thing.
Scam
Their promotions are lies. They will charge you $150 and never receive any treatment. The justify their charges as part of a plan with no treatment available to you. Also, its not $39 per month. Its $150 a month.
Clown Show
After the first prescribed treatment didn’t work I was prescribed a new protocol. The problem was, the app was stuck on my old meds program and the system couldn’t send the new meds. I was told to complete a new intake, but there was no such option, only an option to renew the old protocol. I was told that my account needed a hard reset and that technical support would need to do it. Technical support clearly did not read the support ticket and sent me a canned response telling me to complete a new intake. I went round and round six times with the same issue, no one bothering to read or understand the problem, they just kept closing the ticket. Finally, they fixed it so that I have the option of completing a new intake, but the new intake form wanted me to pay in advance for the same treatment that had already not worked for me (4x the price of the new meds). When I explained this, I ended up in the same looping process of tickets to tech-support which no one read and canned responses that did not address the issue. I gave up and asked them to delete my account, all personal information and payment information. Instead, they just disabled my login and now I get constant notifications that I have important messages waiting for me in the app, which I cannot access. Clearly, they are retaining my personal information in violation of the law. The right hand does not know what the left hand is doing at this ridiculous operation. Avoid.
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false advertising
Initially paid $39 to sign up then it was my understanding it’d be $150 after that each month for weight loss pills. it’s actually $298 every month so i decided to cancel but they’re not giving my $39 back. Really sucks because no where did it say it’d come up to $298 each month. Now i wasted $39 for nothing.
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Trash!
The app is forever crashing . They keep trying to charge my card for my monthly membership fee when it was already pulled and the shipment it literally on its way and yet cancelled my account cause after they tried to pull money 2 days AFTER they got a successful payment I had to block them smh then it’s impossible to get any real customer service ! Don’t do it
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Love my new hair
My hair has come in strong and my eye lashes looks amazing, very long.
Not good healthcare
One prescription I should be eligible for I was denied. The other I shouldn’t take I was offered. All through a questionnaire. AI suggested I ask more questions. When I did my prescription—despite costing $140–is not one I should have been prescribed nor should take. Most of what they offer is available over the counter. Try Midi instead.
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Hidden charges
Make sure you read the fine print before signing up.
Cancel not user friendly
Tried to cancel a subscription and I got such the run around. One place lead to another and another and another, and still nothing to confirm a cancellation yet. Do not recommend if you’re hoping to simply try and see if it helps. Canceling has been a nightmare.
