Cannot get prescription
I had a very frustrating experience with Hers Weight Loss.
The biggest issue is that provider responses are extremely slow. Every time I had questions about my medication or treatment plan, I had to wait much longer than expected for a reply. For a prescription medication that can cause significant side effects, timely communication is important.
Another major disappointment was the lack of prescription flexibility. They don’t give me my prescription. And there’s no way in the app to get the prescription. I wanted to transfer my FDA-approved Wegovy prescription to another pharmacy because it was significantly less expensive there. Instead of allowing a standard prescription transfer, I was told that transferring my prescription would also mean transferring my medical care, and they would only provide a two-week bridge prescription. This effectively locks patients into purchasing medication through Hers if they want to continue treatment.
The pricing is also misleading. The advertised medication price does not include the required membership fee. In my case, the total monthly cost was $348 ($149 membership + $199 medication), which is much higher than purchasing the same FDA-approved medication through other pharmacies.
The biggest issue is that provider responses are extremely slow. Every time I had questions about my medication or treatment plan, I had to wait much longer than expected for a reply. For a prescription medication that can cause significant side effects, timely communication is important.
Another major disappointment was the lack of prescription flexibility. They don’t give me my prescription. And there’s no way in the app to get the prescription. I wanted to transfer my FDA-approved Wegovy prescription to another pharmacy because it was significantly less expensive there. Instead of allowing a standard prescription transfer, I was told that transferring my prescription would also mean transferring my medical care, and they would only provide a two-week bridge prescription. This effectively locks patients into purchasing medication through Hers if they want to continue treatment.
The pricing is also misleading. The advertised medication price does not include the required membership fee. In my case, the total monthly cost was $348 ($149 membership + $199 medication), which is much higher than purchasing the same FDA-approved medication through other pharmacies.
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App functionality
App glitches frequently and prevents you from making suggested changes to your medication.
Scam
Don’t honor discounts, and when they do it jumps from $39-$100 with no care, no updates, no tracking for prescriptions, and sends you to AI help that lies and says you don’t have a prescription then charges you anyway & refuses refunds and repeats the same bs to gas you out of energy to actually pursue legal action.
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Membership
I was charged at the beginning 39$ just to enter for the pills 170 something didn’t complain. It was all good. Stop taking them because I had headaches and nausea. It’s a subscription. And they were gonna recharge me at the end of August to get more I was gonna cancel my subscription Probably should’ve done it sooner. Because I was suddenly they just wanted to charge me.99$ just for the membership when I had no idea I thought it was even worse when they told me I couldn’t get a refund because that’s a lot of money. Just for a membership fee that wasn’t even known for and even worst part yet I don’t even take those pills but I wasn’t complaining because I was probably on me but that fact that I can’t even get a refund down to the drain money I worked for…. Worst part you can’t even call this company. You have to message them and they respond in a couple hours later It kinda gets frustrated when do you want get a hold of a person but it’s probably just a robot so it kind of sucks
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Horrible app
The app always hangs up/freezes and I often have to turn my phone off to get it to reset.
Bad comunication
Is really hard to get ahold of someone in the app every time you try to get help it send you to help it suggest info based on past questions. If you want to update medication is better that you are super clear on what you want because if you update after is really hard to fix the with any updates. According to the app AI since you got a doctor or physician support just because they texted you get charge. Is impossible to get a refund according to there policies. There are better apps out there to help and assist other than dealing with AI only.
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Scam
On January 23rd 2026 I purchased six months of treatment Using Klarna’s payment method which allows installment payments. I opted for this option to potentially improve my credit score. I have constantly made all my payments within two months.
However, when I attempted to contact the company regarding the treatment about receiving only three months of supplies out of the six months treatment I purchased. The company informed me this was because I use Klarna as a method of payment. Despite my repeated attempts to contact the company to resolve this issue, I have not received any response from the company. I am currently waiting for the remaining three months off treatment and I am being asked to pay another six months of treatment so I can receive those three months that I’m missing. I am deeply disappointed how this company is handling of this matter.
However, when I attempted to contact the company regarding the treatment about receiving only three months of supplies out of the six months treatment I purchased. The company informed me this was because I use Klarna as a method of payment. Despite my repeated attempts to contact the company to resolve this issue, I have not received any response from the company. I am currently waiting for the remaining three months off treatment and I am being asked to pay another six months of treatment so I can receive those three months that I’m missing. I am deeply disappointed how this company is handling of this matter.
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Do not go through hers!
So many better options, please!
Please fix bugs
Something is messed up with the app and nothing on the helpdesk works. I’ve tried to contact the help desk and every time I try to hit contact us it goes back to the helpdesk. It’s an endless loop. Every time I try to log into the app it opens it for a second and then immediately closes it. I’ve downloaded it twice. I’ve restarted my phone. Nothing is helping.
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Excellent
This is amazing, I can finally get the results I wanted. The only problem I have is, it crashes everytime I click I already started the medication.
Not helpful and glitchy
This app doesn’t offer much more than the website does and apart from that, is very buggy. Every time I open it, I have to sign in and reset my credentials because it tells me they’re incorrect. Just check the website.
Awesome
This is the ONLY product that really works.
Crappiest Scam
$200 for a membership when I was able to get my meds somewhere else without a $200 membership. They didn’t approve my meds and took my money anyways. There are way better apps out there for meds do not fall into their trap! It should not cost $200 to ask to be approved of medication.
Billed me for membership
They billed me for my membership without sending me my medication, no phone number to call them all through chat it has been 4 weeks back and forth without help. I will have to dispute it at this point but wanted to warn everyone.
Getting incorrect messages daily
There is a glitch in their system, and get daily reminders to check in on the app. While the app says everything is fine. Doesn’t appear to be any humans reading responses. It’s AI off the rails.
DO NOT SUBSCRIBE
I am so unhappy with this subscription. On top of that, I canceled my subscription two days after I was charged for the cycle, and they are not refunding me. Beware!
Recurring unauthorized charges
I cancelled my subscription two months ago and it’s still trying to charge me $150 every month. I’ve reached out to support because my account shows cancelled. Unacceptable.
Go with a compound pharmacy
False advertised pricing, terrible AI customer support, poor problem resolution, and they will charge you $149 even after cancelling. Will be filing for a resolution with a lawyer.
Bad!
It does not open up on my iPhone!!
Poor Customer Service
It is nearly impossible to get assistance from customer service. It says average wait time for a response is 4 hours, but usually they don’t get back to you until the next day. As long as you don’t need any customer service, it’s generally an easy app to use.
