Freezes iPhone instead of signing in
Thought it was going to burn up - regular force shut down didn’t work. Couldn’t sign in - screen would light up, but nothing else. Finally killed it with quick up volume, then down, then hold power for 10+ seconds.
Made a reservation and paid online. Can’t pick it up without the app. Person at the counter can’t take my drivers license! Download the app, then add it there. Oh wait! You have to add a credit card to the app too! Why? I already paid for the car with a credit card. “But that’s your online account - you have to ADD it to the app. I love people stating ridiculous things as if they make sense.
Note that nothing on the web page or even on the app after I downloaded and signed in gave any indication of these steps.
1st time with Hertz in 10 years. Going back to Enterprise from here on.
Made a reservation and paid online. Can’t pick it up without the app. Person at the counter can’t take my drivers license! Download the app, then add it there. Oh wait! You have to add a credit card to the app too! Why? I already paid for the car with a credit card. “But that’s your online account - you have to ADD it to the app. I love people stating ridiculous things as if they make sense.
Note that nothing on the web page or even on the app after I downloaded and signed in gave any indication of these steps.
1st time with Hertz in 10 years. Going back to Enterprise from here on.
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My area
I’ve used Hertz a lot of times I even have their membership. I’ve never had such a horrible experience as I’ve had with the location of Webster in Rochester, New York and several times I’ve tried to call to make a complaint to get the situation rectified and it only goes from bad to worse because of this I have to write this organization low because at least to the point of complaint things should be fixed and that’s not my case
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Only Englisch
Why???
No call back about my missing items or any updates.
I’m extremely disappointed with my experience with Hertz. I accidentally left my black Martin jacket, along with several hoodies, in the trunk of my rental vehicle. The Martin jacket alone was expensive and is not something that can simply be replaced without a significant cost.
As soon as I realized my belongings were missing, I contacted Hertz and spoke with an employee. I explained exactly what I had left behind and where the items were located. I was told that the employee did not see them at the time but would look into the situation and call me back.
It has now been almost a week, and I have received absolutely no callback, update, or follow-up regarding my belongings. I understand that leaving the items in the vehicle was my responsibility, but being told that someone would follow up with me and then receiving no communication whatsoever is unacceptable and extremely unprofessional.
At this point, I’m left wondering what happened to my belongings after the vehicle was returned. The lack of urgency, communication, and basic customer service throughout this situation has been extremely disappointing. I expected much better from a company like Hertz.
I would strongly recommend that anyone renting from this location thoroughly check their vehicle before leaving because, based on my experience, you should not expect much help or communication afterward if something goes wrong.
As soon as I realized my belongings were missing, I contacted Hertz and spoke with an employee. I explained exactly what I had left behind and where the items were located. I was told that the employee did not see them at the time but would look into the situation and call me back.
It has now been almost a week, and I have received absolutely no callback, update, or follow-up regarding my belongings. I understand that leaving the items in the vehicle was my responsibility, but being told that someone would follow up with me and then receiving no communication whatsoever is unacceptable and extremely unprofessional.
At this point, I’m left wondering what happened to my belongings after the vehicle was returned. The lack of urgency, communication, and basic customer service throughout this situation has been extremely disappointing. I expected much better from a company like Hertz.
I would strongly recommend that anyone renting from this location thoroughly check their vehicle before leaving because, based on my experience, you should not expect much help or communication afterward if something goes wrong.
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Hertz good-app awful
Nearly always smooth,seamless in renting. The app is another story. I get an email to check in and the app either always gives me an error to log in or won’t ever bring up my reservation to actually check in. Worthless.
