App Crashing
App Keeps crashing. This is the case for the past 20 days since IOS UPDATE TO 26.6 there is no way to fix it.
Great app but has bugs
The app is almost perfect. But lately I have found a few bugs. When I access the Net Worth section, I can view the balances for savings, stocks and ETFs, mutual funds, EPFO, and other categories. However, when I try to refresh the mutual fund or EPFO details, I receive the following error:
“Service temporarily unavailable - External MF tracking is paused for system enhancements. We’ll notify you once it’s back.”
I was previously able to refresh these details without any issues, but this error has persisted for approximately six months. Similarly, applying for pre-approved credit cards work smooth till the last step and just gives error before the final submission.
“Service temporarily unavailable - External MF tracking is paused for system enhancements. We’ll notify you once it’s back.”
I was previously able to refresh these details without any issues, but this error has persisted for approximately six months. Similarly, applying for pre-approved credit cards work smooth till the last step and just gives error before the final submission.
Show more
Response from developer
We are keen to help you! It’d be great if you could email us at customer.service@idfcfirstbank.com for us to assist you better. Thank you!
Best UI ever!!
The bank has its sights on the right issues. Superb banking ease
Unable to register
The app was crashing continuously so I uninstalled and reinstalled it. Now I’m unable to register again. Every time the SMS is sent, the app just throws an error saying try after sometime or that the registration could not be completed at this point in time. Tried several times but no luck. Back to a browser and a computer for online banking, since this app has become totally useless.
Show more
Send international verification SMS
Extremely disappointing experience. Every time I try to register or set up the app, I have to send an SMS from my UK mobile number to an Indian number just for verification. This is an outdated, inconvenient, and unnecessary process that costs money every single time.
In 2026, almost every bank provides secure verification through OTPs, email, biometric authentication, or in-app verification. Requiring customers to send an international SMS just to activate the app is unacceptable.
This process is especially frustrating for NRIs and customers living abroad. If IDFC FIRST Bank offers NRI services, it should also provide a modern and hassle-free digital experience instead of relying on such outdated verification methods.
If this issue is not resolved, I will have no option but to close my IDFC FIRST Bank account and move to a bank that values its customers and provides a better digital banking experience.
Please modernize your verification process. This is a basic expectation from a bank in 2026.
In 2026, almost every bank provides secure verification through OTPs, email, biometric authentication, or in-app verification. Requiring customers to send an international SMS just to activate the app is unacceptable.
This process is especially frustrating for NRIs and customers living abroad. If IDFC FIRST Bank offers NRI services, it should also provide a modern and hassle-free digital experience instead of relying on such outdated verification methods.
If this issue is not resolved, I will have no option but to close my IDFC FIRST Bank account and move to a bank that values its customers and provides a better digital banking experience.
Please modernize your verification process. This is a basic expectation from a bank in 2026.
Show more
