Very professionally designed
App is easy to use and customer friendly bank
Misleading Claims Regarding the “Paperless” NRI Account Opening Process
The institution advertises its NRI account opening process as a completely digital, paperless banking experience. However, the reality is markedly different. Applicants are ultimately required to visit a bank or authorized institution in their country of residence to complete document verification and authentication, rendering the process far from fully online. Marketing such a service as “paperless” and “seamless” is, in my view, misleading, as it creates expectations of an entirely digital onboarding experience while, in practice, customers are compelled to undertake additional administrative procedures and in-person formalities. Greater transparency regarding these requirements would enable prospective customers to make informed decisions and avoid unnecessary inconvenience.
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Good user friendly app but support from bank needs to improve
The support channels from bank need to improve especially when any App related issue becomes a problem blocking access to your funds or inability to pay.
The standard channels that the bank developers are asking people to report are slow in response both phone and email. They need to either setup proper error reporting mechanisms via App itself or setup dedicated support channel for the App instead of routing everything through generic email or generic phone channels.
Just putting this out if anyone encounters this issue of App not launching at all.
If you get this error immediately after biometric verification.
“Aw-snap!
An unexpected error occurred.
Please close the app and retry, while we resolve this issue.”
Do the following.
Goto Settings - General - iPhone storage - search for IDFC app. Delete the documents listed there usually this would be old data and documents. The app will ask you to login again and authenticate again.
The error condition is not traceable in the backend it seems. Also the error message issued implies that this error is on their side and not in the App itself localized to the user device. This is misleading where the user will wait hopelessly trying now and then to see if this gets fixed. Spent a day just uselessly trying. This is not user friendly at all and does not guide the user to appropriate means to fix this or even prompt the user to report this.
The standard channels that the bank developers are asking people to report are slow in response both phone and email. They need to either setup proper error reporting mechanisms via App itself or setup dedicated support channel for the App instead of routing everything through generic email or generic phone channels.
Just putting this out if anyone encounters this issue of App not launching at all.
If you get this error immediately after biometric verification.
“Aw-snap!
An unexpected error occurred.
Please close the app and retry, while we resolve this issue.”
Do the following.
Goto Settings - General - iPhone storage - search for IDFC app. Delete the documents listed there usually this would be old data and documents. The app will ask you to login again and authenticate again.
The error condition is not traceable in the backend it seems. Also the error message issued implies that this error is on their side and not in the App itself localized to the user device. This is misleading where the user will wait hopelessly trying now and then to see if this gets fixed. Spent a day just uselessly trying. This is not user friendly at all and does not guide the user to appropriate means to fix this or even prompt the user to report this.
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Easy way to transfer money
Very fast service
Excellent
It’s an great bank good service superb credit cards
