Pos POS
So I got this app because Square stopped taking payments for unlicensed businesses and I thought this would be a good replacement so I went to take my first couple payments on it the other day and all three of my transaction attempts got declined and didn’t give me a reason why I contact Support. They tell me that transactions are declined due to their security system and it was flagged and the system said no. So I asked Why was it declined? and they said that they don’t have the ability to alter or override and all the transaction and the decisions are final. and I said I wasn’t asking about the transaction decision. I’m asking you why they were declined? what about the transaction made system decline it? and they just said we don’t know. So you’re telling me that you don’t know why it was declined and there’s nothing you can do to fix it and there’s no way to guarantee I’ll be able to take a payments then I’m not taking any chances when I’m on the spot trying to take a payment from a client and its declined due to security reasons that don’t provide any kind of explanation. Then I asked him how do they make money? and they threw all these percentages at me and I said “OK, now take your percentages and multiply them by zero because if I can’t charge anybody anything that’s what you’re going to make, because if your system is not functioning or allowing my transactions go through, then it’s unreliable and honestly a little sketchy. they just kept sending me a scripted reply and I got fed up so I deleted the app. I recommend to steer clear of this. it’s a scam or something. I don’t know but something isn’t right this. I don’t trust it.
Show more
CRYING THROWING UP
To be honest after seeing all these great reviews and all these promotions, I was closing my business and wanted to use this in the meantime for the next 6 to 8 months I heard it was great after after using it interface I was like wow the AI system great, you know, but when it came to my clients trying to use it, it was a little iffy. Some clients turned away from it. Some clients didn’t want to even use my service because it looked like a scam. But sometimes my clients would have to call the bank and then it work. What’s hurting me right now is the fact that I try to make a transfer and now it’s saying it’s under security review which I was never told that at all. and it’s literally all the money I have and I’m homeless and a pet sitter so I can be homeless and it’s just terrible. I try to order food. And it says foods accepted and it did nothing declined it. I’m so crushed. I can’t stop crying. My heart hurts so bad.
Show more
Response from developer
We're sorry to hear about your experience. Security reviews can temporarily restrict access while accounts are being verified. Please email help@jim.com with your account details so our team can look into this as a priority and assist you directly.
Too many fees
There’s too many fees! Yes I charge them to the customer but then I have to pay a 2% fee just to transfer MY money to my bank account. The fee is too high! I don’t want to spend 60 to get my 3000
Ziptrips
This is the best app I love it I enjoy it very easy thank you Jim ♥️♥️♥️
Review
Very helpful, very nice app
The best out there
Low fees. Easy to use. Cannot complain. Convenient for me and my customers. The only app I have actually enjoyed the AI feature. Easily accessible and responsive. Answers most of my questions without having more questions with a quick answer.
Not worth it
They have way too many stipulations for your own money which makes the whole app an inconvenience. Definitely better apps out there
DENIED? No explanation
I have been using Square, no problem. Am not a felon. Have no judgements against me. Born an American citizen.
Why cannot I use Jim?
Why cannot I use Jim?
They steal your $$
Horrible experience. I used this app to take payments for flower sales. One day I received an email saying that they are closing my account with absolutely no explanation. They put a hold on all the money on my account and refuse to even talk to me about it and said my account is reviewed. They won’t tell me why my account was closed. Luckily, I only had one transaction so far so it wasn’t an enormous amount of money, but it was still significant to me. I would warn everybody to be very careful with this business. They will flat out steal your money.
Show more
Physical card
We need have a physical card
Can’t access my account
My account was approved and verified but it won’t let me access the app. Every time I log in it’s stuck on the “define your business” screen. I’ve contacted support, deleted the app multiple times and tried logging in and back out a few time but nothing helps.
Great App
Super quick, and convenient. When we needed a back up service this was a great option for us
Muy bueno y práctico
Excelente , muy bueno y fácil de manejar
Name Display
I love the app except for that my full name is displayed and I don’t care to share my website with anyone with giving them full access to my name.
Easy to use
Jim is an app that’s very easy to use. It’s very simple.
BS customer servicr
Everything is AI and they don’t answer questions. They just relay it allegedly to a supervisor, then AI automatically closes your chat session due to inactivity. I have been on the same issue for 4 days and nothing.
Works when it wants to
It works well, but when you have service in a busy area, it lags and sometimes just doesn’t wanna work unless you close all your other apps out it’s kind of finicky
Service
This company is terrible
Charging percentage
I don’t agree with the percentage to charge transaction and the service fee to transfer to bank.
Not working
It’s asking for my social to set up my account but when I Press the next button it loads for a second then back to the same screen like I didn’t press next won’t let me even finish setting up an account
