The worst login experience
Only few chances you can login into the app successfully. Or you just need to start over again and again to just get into the app.
Irritating log in
It’s fine as a basic HIPPA secure platform for healthcare providers but it makes you log in every them and confirm your birthday etc. It should have some basic biometric integration where you don’t have to reauthenicate with each interaction.
Repetitive, malfunctioning app
Unnecessarily repetitive. Asked for my birthday multiple times. When trying to view forms, there was no way to say I was had seen them. I couldn’t tell if all the info I entered was saved. It’s irritating and doesn’t inspire confidence.
Terrible patient user experience
It’s a feat to view a message from my doctor. I have to open the app, enter my phone number, select my profile, then pick the provider, then enter my birthdate…..scroll scroll scroll with the dial to get to the right year, the same for month and day….then, accept terms and conditions. And the option to remember me for next time doesn’t ever work. I have biometrics face recognition on and this is still like trying to get into fort knox.
It may be a doctor preference in the way the settings are configured the, but for me, the download file option is disabled and there is no easy option to print a file either.
So, if they send you forms or reports through the portal good luck trying to print them easily.
It may be a doctor preference in the way the settings are configured the, but for me, the download file option is disabled and there is no easy option to print a file either.
So, if they send you forms or reports through the portal good luck trying to print them easily.
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Slow
Doesn’t work half the time. It just spins that I spend 10 to 15 minutes just trying to get a message from the nurse that could be left on a voicemail.
