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Klara – Patient communication

Klara – Patient communication

Easy messaging & telemedicine

13K ratings
362 reviews
#10 in free Medical
💪 Health & Fitness
🏥 Medical
Free

Details

  • Released
  • Updated
  • April 11, 2016
  • October 23, 2025

Features

Developer

Klara Technologies Inc.
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About

This app facilitates secure communication between healthcare providers and patients through messaging and telemedicine. It offers features like HIPAA-compliant document sharing, automated patient outreach, and centralized message management for efficient practice operations.

✓Secure messaging and video visits
✓Direct communication with patients and providers
✓HIPAA-compliant document sharing
✓Centralized message management
✓Message assignment to colleagues
✓Digital eForms for patients
✓Automated patient outreach
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What users say

Summarized from real user reviews of Klara. Based on 13K reviews and a 4.6/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Medical app.

Positive things

  • 👍User-friendly interface
  • 🚀Quick responses from staff
  • 💡Convenient communication with doctors
  • 🚀Efficient for scheduling appointments
  • 👍Easy to upload documents and images

Negative things

  • 🐛Frequent log-out issues
  • 🔒Lack of privacy/security concerns
  • 🐛Unreliable video conferencing
  • 🐛Buggy and freezing app
  • 🔒Inability to control access to messages
See all reviews

What's New in Klara

1.31.0

October 23, 2025

Update for compatibility with upcoming changes in Klara.

Charts

Top Free

📈 10+1

Medical

This app rose +1 position in Medical chart.

Last updated on October 1, 2026.

User reviews

Most RecentHighest RatedLowest Rated

Doesn’t connect

I tried this app back in January 2026 and again today. Now I remember why I haven’t been using it. Same issue, after logging in and going through the two step verification process, first a text and then email codes, it doesn’t connect, just a spinning circle, which I have to close the app to end it.
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GS BucksmanGS Bucksman

👎

Logs me out within seconds of using. Half the time never opens. Keeps submitting code by its self and locking me out of account
LukeHarrison04LukeHarrison04

Garbage

Worst thing possible for patients. Sends only texts that contain no useful information. No email option. Appointments will never show up on your calendar. Makes you re-enter insurance info for every appointment. Any practices that use Klara clearly don’t care about their patients.
Seven 7Seven 7

Time will fix all but not a broken heart 🙏🏼give me time

What
SunshineonmyshldersSunshineonmyshlders

Almost never works

The app almost never works. Half the time I try to login the screen just loads and loads and loads and nothing happens. Also the “remember me for 30 days” feature has never once worked for me. The app doesn’t even remember me for 5 minutes. As soon as I exit out of the app it logs me out and I have to do the entire 4-factor authentication over again. It’s easier to login to it on a browser in google than it is to use the app. I seriously don’t understand how it has so many issues.
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lily_lou_wholily_lou_who
See 357 more reviews

User experience

🐞

Reported Bugs

5 issues

Constant need to re-enter login credentials

Bug

Video calls not working as expected

Bug

App freezing and becoming unresponsive

Bug

Notifications not working as intended

Bug

Inconsistent behavior across devices

Bug
✨

Requested Features

5 requests

Separate message threads for different staff members

Feature

Improved security and privacy controls

Feature

Reliable video conferencing capabilities

Feature

Consistent 'remember me' functionality

Feature

Better notification system for appointments

Feature

FAQ

What does Klara do?

Klara is a secure messaging and telemedicine solution designed for healthcare teams. It allows providers to connect with patients through secure messaging and video visits, manage communications efficiently, and automate routine patient outreach. Patients can use the app to communicate with their healthcare providers.

What are the key features of Klara?

Key features include secure messaging and video visits, direct communication with patients and other providers, HIPAA-compliant sharing of messages, documents, photos, and eForms. It also offers centralized management of messages from various sources, message assignment to team members, and automated patient outreach for reminders and follow-ups.

Is Klara free to use?

The app itself is free to download for patients. However, healthcare providers need a Klara account to use the platform. Providers can sign up for a free demo on the Klara website to explore its services.

What devices is Klara compatible with?

The app is available for mobile devices. Patients can also access Klara via a web browser by visiting patient.klara.com and entering their mobile phone number. Healthcare providers require a Klara account to utilize the service.

How does Klara improve patient care and practice efficiency?

Klara enhances patient care by providing convenient and accessible communication channels, including secure messaging and telemedicine, without requiring patients to download an app or log in. For practices, it streamlines operations by centralizing communications, automating routine tasks, and allowing for efficient message management and assignment, ultimately leading to improved efficiency and patient satisfaction.