Klara – Patient communication

Klara – Patient communication

Easy messaging & telemedicine

13K ratings
372 reviews
Free

Details

Released
April 11, 2016
Updated
October 23, 2025

Features

Klara – Patient communication screenshot #1 for iPhone
Klara – Patient communication screenshot #2 for iPhone
Klara – Patient communication screenshot #3 for iPhone
Klara – Patient communication screenshot #4 for iPhone
Klara – Patient communication screenshot #5 for iPhone
Klara – Patient communication screenshot #6 for iPhone
Klara – Patient communication screenshot #7 for iPhone
iphone
ipad
🖼️Get Icon
Icons↘︎

About

This app facilitates secure communication between healthcare providers and patients through messaging and telemedicine. It offers features like HIPAA-compliant document sharing, automated patient outreach, and centralized message management for efficient practice operations.

✓Secure messaging and video visits
✓Direct communication with patients and providers
✓HIPAA-compliant document sharing
✓Centralized message management
✓Message assignment to colleagues
✓Digital eForms for patients
✓Automated patient outreach
Show original description

What users say about Klara

See all reviews

What's New in Klara

1.31.0

October 23, 2025

Update for compatibility with upcoming changes in Klara.

Charts

Top Free

📈 6+4

Medical

This app rose +4 positions in Medical chart.

Last updated on October 21, 2026.

User reviews

Constantly logged out

I was getting logged out of the Klara website on my phone almost instantly, so I thought the app might help. It just opens the web page so it has the exact same issue and will not remember me for 30 days if I check the box. Sometimes only about 10 minutes.

Outdated design and authentication

Forces me to re-authenticate constantly, even when I tell it to remember my device for 30 days. This would not be such a big deal if I could login with my password manager, but their authentication model does not allow for that.
No biometric option either.
Fails to load about 50% of the time.

Won’t log in

Every time I try to log in it will verify my number then just sit on the loading screen never actually logging me in. I can no longer communicate in the app with my provider while in the middle of trying to get a prescription corrected causing further delay.

Hot Garbage

Face ID, 2FA, AND I have to enter my birthdate EVERY SINGLE TIME just to read a message from my provider? The “remember me for 30 days” does NOT. And the text formatting is atrocious. Try harder.

Easy of use.

I like it and it feels secure.

User experience

🐞

Reported Bugs

5 issues

Constant need to re-enter login credentials

Bug

Video calls not working as expected

Bug

App freezing and becoming unresponsive

Bug

Notifications not working as intended

Bug

Inconsistent behavior across devices

Bug
✨

Requested Features

5 requests

Separate message threads for different staff members

Feature

Improved security and privacy controls

Feature

Reliable video conferencing capabilities

Feature

Consistent 'remember me' functionality

Feature

Better notification system for appointments

Feature

FAQ

What does Klara do?

Klara is a secure messaging and telemedicine solution designed for healthcare teams. It allows providers to connect with patients through secure messaging and video visits, manage communications efficiently, and automate routine patient outreach. Patients can use the app to communicate with their healthcare providers.

What are the key features of Klara?

Key features include secure messaging and video visits, direct communication with patients and other providers, HIPAA-compliant sharing of messages, documents, photos, and eForms. It also offers centralized management of messages from various sources, message assignment to team members, and automated patient outreach for reminders and follow-ups.

Is Klara free to use?

The app itself is free to download for patients. However, healthcare providers need a Klara account to use the platform. Providers can sign up for a free demo on the Klara website to explore its services.

What devices is Klara compatible with?

The app is available for mobile devices. Patients can also access Klara via a web browser by visiting patient.klara.com and entering their mobile phone number. Healthcare providers require a Klara account to utilize the service.

How does Klara improve patient care and practice efficiency?

Klara enhances patient care by providing convenient and accessible communication channels, including secure messaging and telemedicine, without requiring patients to download an app or log in. For practices, it streamlines operations by centralizing communications, automating routine tasks, and allowing for efficient message management and assignment, ultimately leading to improved efficiency and patient satisfaction.