No point to reserve
Every time I reserve a time to pick up it would delay more than 10 minutes and this happens multiple times. When I get my ride, the routes taken is ridiculous makes no sense and can make the drop off more than an hour wait. There’s no way of seeing the possible route till you get on the ride. You cannot leave a review about the ride on the app anymore nor can you control the route.
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Reliable
Love riding with Micro
Horrible drivers
We need a driver complaint button. Horrible drivers taking up their sweet time!
Bad communication
Left me in the heat. Drove right by me. Horrible communication.
Unreliable Arrival Times & Extremely Inefficient Routes
I’ve been using Metro Micro for over a year because I don’t have a car, and it’s one of the few affordable transportation options available to me. Unfortunately, the service has become extremely frustrating because the app and arrival estimates are so inconsistent.
The app will say a vehicle is estimated to arrive in 10 minutes, but **9 times out of 10, the vehicle is either very late or arrives much earlier than expected**. It honestly feels like the estimated arrival times and routes are being calculated by AI or an algorithm that does not accurately reflect what is actually happening on the road. Whatever system they’re using needs serious improvement.
The routes are another major issue. I’ve been picked up first multiple times, only to spend **30+ minutes in the vehicle** while we pick up other passengers and drop them off before I reach my destination. If I’m picked up first, it doesn’t seem fair that my trip can become significantly longer because of the route being planned inefficiently.
Metro Micro needs to provide **much more accurate arrival times and better routing**. People cannot reasonably be expected to stand outside waiting indefinitely because the projected arrival time is unreliable. This is especially frustrating when it’s raining, extremely hot, or late at night when waiting outside can feel unsafe.
I really want Metro Micro to succeed because affordable transportation is important for people who don’t have cars. But after using it for over a year, I feel like the reliability and routing need significant improvement. **We deserve accurate arrival estimates and routes that don’t unnecessarily add 30+ minutes to our trips.**
The app will say a vehicle is estimated to arrive in 10 minutes, but **9 times out of 10, the vehicle is either very late or arrives much earlier than expected**. It honestly feels like the estimated arrival times and routes are being calculated by AI or an algorithm that does not accurately reflect what is actually happening on the road. Whatever system they’re using needs serious improvement.
The routes are another major issue. I’ve been picked up first multiple times, only to spend **30+ minutes in the vehicle** while we pick up other passengers and drop them off before I reach my destination. If I’m picked up first, it doesn’t seem fair that my trip can become significantly longer because of the route being planned inefficiently.
Metro Micro needs to provide **much more accurate arrival times and better routing**. People cannot reasonably be expected to stand outside waiting indefinitely because the projected arrival time is unreliable. This is especially frustrating when it’s raining, extremely hot, or late at night when waiting outside can feel unsafe.
I really want Metro Micro to succeed because affordable transportation is important for people who don’t have cars. But after using it for over a year, I feel like the reliability and routing need significant improvement. **We deserve accurate arrival estimates and routes that don’t unnecessarily add 30+ minutes to our trips.**
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