Paid features broken, no support
I’ve been a paid Pro member of Life Cycle for around seven years and am extremely disappointed with how a bug report has been handled.
In January 2026, I reported an issue affecting the Pro graphs feature, where historical trend graphs were no longer displaying correctly after the start of 2026. Rather than investigating or fixing what appears to be a genuine bug, I received a response stating that the team was “pretty happy” with the current state of the app and was taking its time before considering future changes.
Six months later, the issue still hasn’t been addressed.
For a subscription app, particularly one charging long-term paying users, this level of customer service is disappointing. The response gave the impression that user-reported issues are not a priority, even when they affect existing functionality rather than new feature requests.
It also raises concerns about the long-term viability of the app. If known bugs impacting paid features remain unresolved for months without meaningful communication or action, it’s difficult to have confidence in the future support and maintenance of the platform.
In January 2026, I reported an issue affecting the Pro graphs feature, where historical trend graphs were no longer displaying correctly after the start of 2026. Rather than investigating or fixing what appears to be a genuine bug, I received a response stating that the team was “pretty happy” with the current state of the app and was taking its time before considering future changes.
Six months later, the issue still hasn’t been addressed.
For a subscription app, particularly one charging long-term paying users, this level of customer service is disappointing. The response gave the impression that user-reported issues are not a priority, even when they affect existing functionality rather than new feature requests.
It also raises concerns about the long-term viability of the app. If known bugs impacting paid features remain unresolved for months without meaningful communication or action, it’s difficult to have confidence in the future support and maintenance of the platform.
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What happened?
I lived this app but about two days ago it stopped working correctly. It tracked me and still shows in at the same place. Says that “the position is preliminary”. But keeps saying that in doing the same activity. I was traveling for work in another state, visiting customers Then I took them to dinner then back to my hotel and it never changed. Now I’m home and it says I’m still visiting my customer. Please help.
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Locations
The app is taking forever to load locations, please fix it
Question
What about people who work from home? It basically only says for like majority of the time im at home
Update again 3/27/26 How does one report an abandoned app??
I don’t know when I wrote the first one review, but it is sucking even more lately. Abandoned???
I’ve used the free app for a few years and have considered upgrading, but every time I almost do it, I realize that it is totally unsupported. No criticisms or questions are ever answered by the developer. Updates are years apart and weak. I will stick with the free one until it finally pisses me off completely! Done!
I’ve used the free app for a few years and have considered upgrading, but every time I almost do it, I realize that it is totally unsupported. No criticisms or questions are ever answered by the developer. Updates are years apart and weak. I will stick with the free one until it finally pisses me off completely! Done!
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