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Lightspeed Retail (X)

Lightspeed Retail (X)

X-Series

47 ratings
50 reviews
💼 Business
🔧 Utilities
Free

Details

Released
October 14, 2014
Updated
October 29, 2026

Features

Developer

Lightspeed Commerce Inc.
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Lightspeed Retail (X) screenshot #1 for iPad
Lightspeed Retail (X) screenshot #2 for iPad
Lightspeed Retail (X) screenshot #3 for iPad
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About

This point of sale system for iPad offers a modern interface to manage retail operations. It allows for untethered checkouts, flexible sales options, and real-time business insights. Integrates with hardware and other business solutions.

✓Untethered checkout experience
✓Flexible sales options (layaways, gift cards)
✓Real-time reporting and insights
✓Customizable sales and inventory reports
✓Integration with hardware and software
✓24/7 customer support
Show original description

What users say about Lightspeed Retail (X)

Reviews of Lightspeed Retail (X) are mostly negative: the Business app is rated 3.0/5 from 47 App Store ratings. What users like most: user-friendly on Apple devices, fast and intuitive. Top complaints: expensive, poor customer support. Summarized from real user reviews.

Positive things

  • 👍User-friendly on Apple devices
  • 🚀Fast and intuitive
  • 💡Great for business growth
  • 💡Good reporting features
  • 💡Integrates well with PayPal
  • 💡Responsive support
  • 💡Great for tracking brands
  • 💡Easy for staff training
  • 💡Integrated payment options
  • 💡Kitchen printing feature
  • 💡Pictures in quick keys
  • 💡Clean and user-friendly
  • 💡Solid backend
  • 💡Top support
  • 💡Allows remote troubleshooting
  • 💡User-friendly in Apple environment
  • 💡Outstanding technical response
  • 💡Can still run front end during issues
  • 💡Fourteen-day trial
  • 💡Works well with Star M POP cash drawer and scanner (historically)
  • 💡Good POS at price point

Negative things

  • 😞Expensive
  • 😞Poor customer support
  • 😞Unresponsive support team
  • 😞Long support response times
  • 😞Support can't solve issues
  • 😞No follow-up on tickets
  • 😞Bricked app after update
  • 😞App doesn't display properly on WISE Terminal
  • 😞Limited scanner support
  • 😞Requires newer iPad
  • 😞Price increase with no improvements
  • 😞Chases profits over customer needs
  • 😞App is very buggy
  • 😞Errors riddle the app
  • 😞Service went out the window
  • 😞Limited to Apple products
  • 😞Very expensive
  • 😞Very poor support
  • 😞Scammers (trial issue)
  • 😞Lazy development and support
  • 😞App-specific poor support
  • 😞Stopped working in middle of trade
  • 😞Frustrating
  • 😞Not thinking about customer needs
  • 😞Feature not working on iPad
  • 😞Slow performance
  • 😞Label printing not supported
  • 😞Update changed colors to harsh pinks and blues
  • 😞Overpriced
  • 😞Extremely poor customer support
  • 😞Hard to use POS
  • 😞Keeps crashing
  • 😞Can't add single product
  • 😞New version drops printer connection
  • 😞New patch made receipts less legible
  • 😞Confusing UI/UX for non-tech savvy
  • 😞Crashes on latest iOS
  • 😞Incorrect tax management
  • 😞Trial doesn't allow inventory addition
  • 😞Cannot delete inventory from trial
  • 😞Error when editing products in trial
  • 😞Crashes all the time when entering products
  • 😞Tag search stopped working
  • 😞App won't open
  • 😞Not enough items (free version)
  • 😞Worst customer service
  • 😞Total garbage
  • 😞Fails to print multiple receipts
  • 😞Sell screen vanishes
  • 😞Exits automatically on launch
  • 😞Trial is not free
  • 😞Free version only allows 10 items
  • 😞Crashing on startup
  • 😞Rounding bug in tax calculation
  • 😞Nothing works
  • 😞Cannot log back in
  • 😞Cannot reset password
  • 😞Waste of time
  • 😞Crashes immediately on open
  • 😞Expensive to run
  • 😞Not reliable
  • 😞Horrible
  • 😞Cannot launch on multiple devices
  • 😞Screen lags
  • 😞Doubles first keystroke
  • 😞Need to hit search icon every time
  • 😞Takes longer to ring up items
  • 😞Not able to register
  • 😞Validation rejects web address
  • 😞Buggy
  • 😞Glitchy
  • 😞Constant crashes
  • 😞Driving up the wall to use
  • 😞Needs search back on main screen
  • 😞Extra step per item on sale
See all reviews
+1

What's New in Lightspeed Retail (X)

6.28.1

October 29, 2026

This release contains key bug fixes and performance improvements to keep your register running smoothly and efficiently.

User reviews

Most RecentHighest RatedLowest Rated

APP and WISE Terminal

App and wise terminal doesn’t display properly, apparently it displays with browser but not if you’re using the app for sales. Updating this will make the app worth 5 stars.
LULightspeed POS User

This new update broke my register

This latest update bricked my app
ONOwner nj

Why only apple?

I would rate this app a lot higher if I did not have to use it on an apple product.
AAabbccddeeffee

Vend was better

When they purchased Vend and inergrated it they have had endless problems. Bugs and errors riddle the app. Price went up and service went out the window. Disappointed as we were one of the first using the App!
Rrouleurcyclist

Cost

Very Expensive
NMNobody Mit
See 45 more reviews

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See developer apps

User experience

🐞

Reported Bugs

36 issues

App and WISE Terminal doesn't display properly

Bug

Latest update bricked the app

Bug

Endless problems after Vend integration

Bug

Bugs and errors riddle the app

Bug

Scanner support is abysmal

Bug

App stops working in the middle of trade

Bug

Print customer button doesn't work on iPad

Bug

Label printing not supported

Bug

Update changed the colors

Bug

New version keeps dropping printer connection

Bug

New patch made receipts less legible

Bug

Doesn't work on latest iOS, crashes

Bug

Tax issues, incorrectly manages tax

Bug

Trial doesn't allow inventory addition

Bug

Cannot delete inventory from trial

Bug

Error when editing existing product

Bug

Crashes all the time when trying to enter products

Bug

Tag search stopped working

Bug

App won't open

Bug

Doesn't print properly after update

Bug

Sell screen vanishes from dashboard menu

Bug

Exits automatically on launch

Bug

Rounding bug where tax is rounded up incorrectly

Bug

Nothing works, logged out, cannot log back in

Bug

Cannot reset password

Bug

Crashes immediately on open

Bug

App continues to run in background but crashes on open

Bug

App needs to be more reliable

Bug

Cannot launch on multiple iOS devices

Bug

Crashes straight away when opened

Bug

Screen lags, keyboard input delayed

Bug

Frequently doubles the first keystroke

Bug

Need to hit search icon every time to add product

Bug

Not able to register, validation rejects web address

Bug

Wont run on latest iPad version, wont start

Bug

App update to vend register is glitchy and has constant crashes

Bug
✨

Requested Features

14 requests

Update WISE Terminal display

Feature

Make app worth 5 stars with updates

Feature

Support for non-Apple products

Feature

Tutorial for UI/UX rearrangement

Feature

Print customer button to work on iPad

Feature

Bring back old color options

Feature

Allow inventory addition in trial

Feature

Allow deletion of inventory from trial

Feature

Fix product editing errors in trial

Feature

Tag search to work again

Feature

Add more items to free version

Feature

Fix rounding bug in tax calculation

Feature

Bring back search on main screen

Feature

Allow 3 decimal places in quantity field

Feature

FAQ

What devices does Lightspeed Retail (X) support?

Lightspeed Retail (X) is designed exclusively for iPads. It requires newer iPad models for optimal performance and compatibility.

How often is Lightspeed Retail (X) updated?

The app was last updated on October 29, 2026, with version 6.28.1. While specific update frequency isn't detailed, this indicates ongoing development and maintenance.

What is the user sentiment for Lightspeed Retail (X)?

User sentiment for Lightspeed Retail (X) is largely negative, with common complaints including high cost, poor customer support, and frequent app bugs and crashes.

Does Lightspeed Retail (X) have ads?

Lightspeed Retail (X) does not contain advertisements. It is offered as a free application, though some users have reported issues with trial periods.

What are the main drawbacks of Lightspeed Retail (X) according to users?

Users frequently cite the app's high price, extremely poor customer support, and a significant number of bugs and crashes as major drawbacks.

Can Lightspeed Retail (X) be used offline?

The provided description does not explicitly state offline functionality. However, the emphasis on real-time reporting suggests an internet connection may be required for full operation.

How does Lightspeed Retail (X) handle customer data?

Lightspeed Retail (X) allows you to collect customer details to grow your database and personalize the shopping experience. Specific privacy controls are not detailed in the description.

What are the reporting capabilities of Lightspeed Retail (X)?

The app offers real-time reporting accessible from anywhere, and allows for the creation of custom sales, inventory, and customer reports to track retail performance.