SEVERAL YEARS NOW !
Happy - super stable and useful for communication with enquisative customers
Important feature removed
The customer In chat notification has been removed from this app. Who thought this was a feature we didn’t need? But we do need an alert for every new customer that comes to the website?? Please add the notification back. That is the whole purpose of the app… to interact with people in the chat, but now there is not a notification of this instance.
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Latest update broken he iPad app
I was using the iPad app before the most recent update, now I am unable to use the app in landscape mode on the iPad, it forces the iPad into portrait and the app is limited to an iPhone sized display on the 11” iPad. Please roll back your update and fix landscape mode
Terrible ExperienceTerrible Experience – Waste of Money!
We deeply regret purchasing a one-year subscription to this app. It has been nothing but a disaster! The user experience is awful, and contacting customer support only made things worse. It’s clear that the issues stem from the app’s poor system design, but the support team refuses to acknowledge this and instead keeps blaming the problem on our network.
For instance, we repeatedly experienced message delays or even lost messages, which seriously disrupted our workflow. When we reached out to Live Chat support, they didn’t take the issue seriously and just kept insisting that the problem was due to our internet connection. However, our network works perfectly fine with other apps, so it’s obviously an issue with their system.
As paying customers, we expected proper solutions, not dismissive responses and meaningless excuses. Live Chat’s attitude and poor-quality app completely failed to meet even the most basic expectations. This app is absolutely not worth the price, let alone a long-term subscription!
Save your time and money – avoid this trash app at all costs!
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It’s finally back and alive
Good app, provides communication options for chatting with customers. After a longer break this app is developed again and updates are provided often.
