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LiveChat - Support & Sell

LiveChat - Support & Sell

Customer service chat

110 ratings
39 reviews
🔧 Utilities
💼 Business
Free

Details

  • Released
  • Updated
  • May 15, 2020
  • July 18, 2026

Developer

Text, Inc
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iphone
ipad
⭐39
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About

This platform provides customer service and sales tools for businesses. It enables real-time support, lead qualification, and efficient ticket management on the go. Enhance customer experience and boost sales with instant responses and automated engagement.

✓Real-time customer support
✓Incoming message sneak peek
✓Ready-to-go responses
✓Multi-channel support
✓File sharing
✓Automated greetings and routing
✓Built-in ticketing system
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What's New in LiveChat

2.43.0

July 18, 2026

A new batch of improvements is here! What’s new: Significantly improved Archives performance for a faster, smoother browsing experience. A redesigned chat tagging experience that’s quicker and easier to use. A new push notification for Shopify users, letting you know when a sale is made through chat.

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User reviews

Most RecentHighest RatedLowest Rated

SEVERAL YEARS NOW !

Happy - super stable and useful for communication with enquisative customers
Perry TaitPerry Tait

Response from developer

Thank you for your kind review! We’re happy to hear the app is stable and useful for communicating with your customers. We’ll keep working to make the experience even better.

Important feature removed

The customer In chat notification has been removed from this app. Who thought this was a feature we didn’t need? But we do need an alert for every new customer that comes to the website?? Please add the notification back. That is the whole purpose of the app… to interact with people in the chat, but now there is not a notification of this instance.
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OleskoolmomOleskoolmom

Response from developer

Hey, we haven’t recently removed any notifications. Could you please share a bit more about which notifications you’re missing? This will help us better understand the issue and assist you.

Latest update broken he iPad app

I was using the iPad app before the most recent update, now I am unable to use the app in landscape mode on the iPad, it forces the iPad into portrait and the app is limited to an iPhone sized display on the 11” iPad. Please roll back your update and fix landscape mode
squawk1202squawk1202

Response from developer

Hi, Thank you for reporting this issue. You’re right - this was a bug introduced in the update that affected landscape mode on iPad. The issue has already been fixed via an OTA update. Please fully close the app and launch it again (in some cases restarting the app twice helps ensure the update is applied). If the problem persists, feel free to contact our support team at https://www.text.com/contact and we’ll be happy to help. Thank you for your feedback - it helps us improve the app.

Terrible ExperienceTerrible Experience – Waste of Money!

We deeply regret purchasing a one-year subscription to this app. It has been nothing but a disaster! The user experience is awful, and contacting customer support only made things worse. It’s clear that the issues stem from the app’s poor system design, but the support team refuses to acknowledge this and instead keeps blaming the problem on our network.

For instance, we repeatedly experienced message delays or even lost messages, which seriously disrupted our workflow. When we reached out to Live Chat support, they didn’t take the issue seriously and just kept insisting that the problem was due to our internet connection. However, our network works perfectly fine with other apps, so it’s obviously an issue with their system.

As paying customers, we expected proper solutions, not dismissive responses and meaningless excuses. Live Chat’s attitude and poor-quality app completely failed to meet even the most basic expectations. This app is absolutely not worth the price, let alone a long-term subscription!

Save your time and money – avoid this trash app at all costs!
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Marie LisathMarie Lisath

Response from developer

Sorry for the delay in getting back to you, and we’re truly sorry to hear about your experience — that’s not the experience we strive to deliver. We’d like to better understand the issues you encountered. Could you let us know whether you were using the mobile or desktop version of the app? Your feedback is valuable, and we’re working hard to improve both the product and support experience.

It’s finally back and alive

Good app, provides communication options for chatting with customers. After a longer break this app is developed again and updates are provided often.
Klim3kKlim3k
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Developer apps

Chat: Talk With Companies
Chat: Talk With Companies

Get your questions answered

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FAQ

What does LiveChat do?

LiveChat is a customer service platform designed to help businesses support their customers and drive sales. It offers real-time chat capabilities, allowing businesses to answer customer questions instantly, qualify leads, and manage support tickets efficiently from any device.

What are the key features of LiveChat?

Key features include real-time customer support with message sneak peeks, ready-to-go responses for faster replies, multi-channel support, file sharing, and in-app notifications. It also offers automated greetings, chat routing, and a built-in ticketing system for managing complex cases.

How does LiveChat help with sales?

The platform helps close more sales by enabling businesses to collect and qualify leads directly through chat. It allows engagement with prospective customers on the website and supports them throughout their buying journey, aiming to improve customer experience and increase sales opportunities.

Is LiveChat available on mobile devices?

Yes, LiveChat offers a mobile app that allows users to provide customer support and manage interactions anytime, anywhere. The mobile app is designed to work seamlessly, even on poor internet connections, ensuring continuous customer engagement.

How does LiveChat help cut costs?

LiveChat helps cut costs by improving agent productivity and allowing support for multiple visitors simultaneously. This means businesses can scale their customer service effectively without necessarily increasing headcount, leading to more efficient operations and higher customer satisfaction.