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Text - Live Chat for Business

Text - Live Chat for Business

Customer service chat

111 ratings
55 reviews
🔧 Utilities
💼 Business
Free

Details

Released
May 15, 2020
Updated
October 11, 2026

Developer

Text, Inc
✨Promote your app ✨
Text - Live Chat for Business screenshot #1 for iPhone
Text - Live Chat for Business screenshot #2 for iPhone
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Text - Live Chat for Business screenshot #4 for iPhone
Text - Live Chat for Business screenshot #5 for iPhone
Text - Live Chat for Business screenshot #6 for iPhone
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Text - Live Chat for Business screenshot #8 for iPhone
Text - Live Chat for Business screenshot #9 for iPhone
Text - Live Chat for Business screenshot #10 for iPhone
iphone
ipad
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❓5 answered
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About

This platform provides customer service and sales tools for businesses. It enables real-time support, lead qualification, and efficient ticket management on the go. Enhance customer experience and boost sales with instant responses and automated engagement.

✓Real-time customer support
✓Incoming message sneak peek
✓Ready-to-go responses
✓Multi-channel support
✓File sharing
✓Automated greetings and routing
✓Built-in ticketing system
Show original description

What users say about Text

Reviews of Text are mostly negative: the Business app is rated 4.3/5 from 111 App Store ratings. What users like most: clean and easy UI, stable and useful for communication. Top complaints: cannot save pictures after update, important feature (in-chat notification) removed. Summarized from real user reviews.

Positive things

  • 👍Clean and easy UI
  • 👍Stable and useful for communication
  • 👍Good app, provides communication options
  • 👍Recommended
  • 👍Very good
  • 👍Great communication tool
  • 👍Helpful
  • 👍Great app
  • 👍The BEST
  • 👍Excellent Services
  • 👍Kullanışlı (Convenient)
  • 👍Good software and service
  • 👍Great Upgrade
  • 👍Easy to use interface

Negative things

  • 🐛Cannot save pictures after update
  • 🐛Important feature (in-chat notification) removed
  • 🐛Live chat bugs on latest iOS
  • 🐛iPad app broken in landscape mode
  • 🐛Terrible user experience, poor system design
  • 🐛Message delays or lost messages
  • 🐛Billing system terrible, hard to subscribe
  • 🐛No customer service, only unhelpful bots
  • 🐛Developers haven't responded to reviews for years
  • 🐛Editing a chat sends unedited version
  • 🐛Auto-correct/punctuation messes with typing
  • 🐛Latest version glitches with notification errors
  • 🐛Apple app version very different from browser
  • 🐛Text box in Helpdesk tickets infuriating, cannot enter single quote
  • 🐛Consistently getting worse, more unusable
  • 🐛Screen shifts up when typing, hides content
  • 🐛Enter key doesn't submit message with Bluetooth keyboard
  • 🐛No dark mode
  • 🐛Difficult to create tickets or see online agents
  • 🐛New version not productive, awkward
  • 🐛Late notifications, missing chats
  • 🐛Cannot tag chats comfortably
  • 🐛Cannot check chat reports
  • 🐛Cannot look up details
  • 🐛Chat redirected to another place, potential hack
  • 🐛App freezes, appears no internet
  • 🐛App causes missed chats, turns chat on automatically
  • 🐛Cannot zoom or rotate screenshots
  • 🐛Do not want to accept chats all the time, auto-accepts
  • 🐛Notifications not reliable, causing missed chats
  • 🐛App not part of LiveChat ecosystem, needs improvement
  • 🐛Old app worked when phone was locked, new app logs out
  • 🐛Notifications don't work
  • 🐛Last update not optimized for iPhone
  • 🐛Misses notifications, losing sales
  • 🐛App is trash
  • 🐛Much worse than previous app, less features, worse layout
  • 🐛Forced upgrade to a 'Lite' version
  • 🐛Horrible UX for Agents, 'Lite' version missing features
  • 🐛Cannot select and copy specific info from chat, only entire text box
  • 🐛Cannot see which agents chatted with a customer in archives
  • 🐛Notifications not working
  • 🐛Worst app, doesn't notify of chats
  • 🐛No iPad support, no landscape mode
  • 🐛Terrible app
  • 🐛Still doesn't work, error messages
  • 🐛Original app logged in even when not connected
See all reviews
+1

What's New in Text

2.44.4

October 11, 2026

A fresh update just landed. Meet the brand-new customer profile, with quick actions to contact customers directly. Plus, the new Your plan section lets you track AI resolutions, message credits, and API usage in real time. We’ve also made behind-the-scenes improvements for an even smoother experience.

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User reviews

Most RecentHighest RatedLowest Rated

Annoying Ad for Paid Members

The dashboard now contains a large “LiveChat is now Text” promotional panel that I do not appear to be able to dismiss. As a paying LiveChat Team customer, I find this unnecessarily intrusive. I understand promoting the new Text product, but I should be able to close or permanently dismiss that message after I have seen it.
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bagpiperbagpiper

Response from developer

Thank you for your feedback. The banner was introduced to inform users about the recent change and will be removed in the upcoming release.

Great Live Chat App

Amazing App. The user interface is so clean and easy to use. Easily embeds on website, allows me to me mobile anywhere anytime and answer live chats from any device
JayGray95JayGray95

SEVERAL YEARS NOW !

Happy - super stable and useful for communication with enquisative customers
Perry TaitPerry Tait

Response from developer

Thank you for your kind review! We’re happy to hear the app is stable and useful for communicating with your customers. We’ll keep working to make the experience even better.

after update cant save the picture

after update cant save the picture
didinongdidinong

Important feature removed

The customer In chat notification has been removed from this app. Who thought this was a feature we didn’t need? But we do need an alert for every new customer that comes to the website?? Please add the notification back. That is the whole purpose of the app… to interact with people in the chat, but now there is not a notification of this instance.
Show more
OleskoolmomOleskoolmom

Response from developer

Hey, we haven’t recently removed any notifications. Could you please share a bit more about which notifications you’re missing? This will help us better understand the issue and assist you.

See 50 more reviews

Developer apps

Chat: Talk With Companies
Chat: Talk With Companies

Get your questions answered

📊 Productivity

(2)

Free
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User experience

🐞

Reported Bugs

23 issues

Cannot save pictures after update

Bug

Live chat bugs on latest iOS, chat jumps

Bug

iPad app broken in landscape mode, limited to iPhone display

Bug

Message delays or lost messages

Bug

Editing a chat sends unedited version

Bug

Auto-correct or punctuation messes with typing, words disappear

Bug

Latest version glitches with notification errors

Bug

Text box in Helpdesk tickets infuriating, won't let you enter a single quote

Bug

When typing, screen shifts up hiding content

Bug

Pressing 'enter' does not submit message with Bluetooth keyboard

Bug

Chat redirected to another place, potential hack

Bug

App freezes, appears no internet

Bug

App turns chat on automatically even when turned off

Bug

Cannot zoom or rotate screenshots

Bug

Notifications are late, missing chats

Bug

Notifications not reliable, causing missed chats

Bug

Old LiveChat app would work when phone was locked, new Lite app logs out

Bug

Notifications don't work

Bug

Last update not optimized for iPhone

Bug

Misses notifications

Bug

No iPad support, no landscape mode

Bug

Original LC app left account logged in even though app wasn't connected

Bug

Error messages when downloading app

Bug
✨

Requested Features

15 requests

Add back in-chat notification for new customers

Feature

Add dark theme for Apple users

Feature

Add Turkish language support

Feature

Add shortcut keys for keyboard users

Feature

Allow rotation 180 degrees for charging

Feature

Ability to switch to desktop mode for more functions (statistics, etc.)

Feature

Fix text input on HelpDesk tickets to allow single quotes

Feature

Fix redirect path when opening tickets from emails

Feature

Add ticket system integration

Feature

Add ability to see and reply to Tickets

Feature

Translate app and Mac version into Ukrainian

Feature

Add more detailed customer information (location, current webpage, device) to the app

Feature

Revert to the old app version

Feature

Bring back notifications from the old app

Feature

Allow app to work when phone is locked

Feature

FAQ

What does LiveChat do?

LiveChat is a customer service platform designed to help businesses support their customers and drive sales. It offers real-time chat capabilities, allowing businesses to answer customer questions instantly, qualify leads, and manage support tickets efficiently from any device.

What are the key features of LiveChat?

Key features include real-time customer support with message sneak peeks, ready-to-go responses for faster replies, multi-channel support, file sharing, and in-app notifications. It also offers automated greetings, chat routing, and a built-in ticketing system for managing complex cases.

How does LiveChat help with sales?

The platform helps close more sales by enabling businesses to collect and qualify leads directly through chat. It allows engagement with prospective customers on the website and supports them throughout their buying journey, aiming to improve customer experience and increase sales opportunities.

Is LiveChat available on mobile devices?

Yes, LiveChat offers a mobile app that allows users to provide customer support and manage interactions anytime, anywhere. The mobile app is designed to work seamlessly, even on poor internet connections, ensuring continuous customer engagement.

How does LiveChat help cut costs?

LiveChat helps cut costs by improving agent productivity and allowing support for multiple visitors simultaneously. This means businesses can scale their customer service effectively without necessarily increasing headcount, leading to more efficient operations and higher customer satisfaction.