I don’t like the changes you’ve made to the way things are presented
You’ve made things a lot worse by changing the way you present the accounts on your website. It’s all gone downhill when there was nothing wrong before! You’ve paid someone a load of money (our money) to do something that’s completely unnecessary and detrimental. Please see my previous comments for details
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Offers bug
Appears to be a bug where the offers have disappeared. It says I need an eligible current account (even though I have one), not sure why they’ve disappeared suddenly. Plz fix
Perfect app
A perfect match of my choice
Gold Starr
As usual an excellent service and response to Lloyds agent I spoke to . I wish I could say likewise for the equivalent bank in France where I currently am.
Dont change what you do your service with us has always been 5 star +
Dont change what you do your service with us has always been 5 star +
Lloyds app
The app is ok but it’s so slow, takes ages to open up and if you use the question messages once you’ve got passed the robot and actually speak to someone it takes them over 30 minutes to reply
Over and beyond
Thank you for getting my money back from two scam companies. The staff were first class. Amazing!
Super
Easy
Terrible
A child of 5 could have done better.
1. There is no tablet based App, just mobile, So the orientation is all wrong.
2. If a payment “fails” there is no information about what to do next or why the payment “failed” leading inexperienced users to try again and end up making 2 (or more) payments.
3. If you wish to transfer funds to a credit card it asks for a “reference” when it means “card number”.
4. If you wish to make a payment to a credit card that is already in the system these are not uniquely identified until selecting.
5. If you want to make a complaint, then you are sent down the chat-bot rabbit hole. Either that or submit all your account details online. I don’t think so.
I could go on, but why bother…
1. There is no tablet based App, just mobile, So the orientation is all wrong.
2. If a payment “fails” there is no information about what to do next or why the payment “failed” leading inexperienced users to try again and end up making 2 (or more) payments.
3. If you wish to transfer funds to a credit card it asks for a “reference” when it means “card number”.
4. If you wish to make a payment to a credit card that is already in the system these are not uniquely identified until selecting.
5. If you want to make a complaint, then you are sent down the chat-bot rabbit hole. Either that or submit all your account details online. I don’t think so.
I could go on, but why bother…
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Love it 🥰
The best banking app ever ❤️❤️❤️🤍
Always logging out
Works when wants logging me out all the time I have to restart my phone to be able to log in
Lesley Marsh
Easy to use even for a old lady 😂
Can’t find anything
Since they updated it, it’s pretty much impossible to find anything you’re looking for! Where is everyday offers? Why am I always getting pop ups about new features when I just want to transfer money.
Easy app to use
Clear and precise
Rewards cash back missing from app
Not sure why this has happened but the cash back and rewards feature has been removed from the app. Does this mean that Lloyds has stopped doing this?
Mr
Poor service, I’m a loyal customer for years, and showed no reward like other branches
Good
Easy app to use
Fro
Beyond annoying that the app constantly asks for feedback
Everyday rewards gone
Where the hell have rewards gone I get a notification to see new rewards but nothing there ! Been with you for a very long time and am truly thinking of switching no incentives to stay
Transfer
It was very easy
Terrible app
Was a good app before they changed it all and now its unusable, every update makes it worse the old layout was fine why change something if its not broken
