Can’t sign up without agreeing to texts
Response from developer
We’re sorry you ran into this issue. Promotional text messages should always be optional and not required to complete account setup. We’ve shared this feedback with our development team so they can investigate and address the issue in a future update. Thank you for bringing this to our attention, and we appreciate your patience.
Worse place to order contacts
No Longer Accepting Orders Through Patient Portal?
Choose another option
Response from developer
We’re sorry to hear your order experience did not meet expectations. Order processing and delivery times can occasionally vary depending on factors such as inventory availability and shipping timelines. We have updated the app to update the app messaging feature and you can always contact us at help@meetmarlo.com. We appreciate your feedback and are continually working to improve the overall experience for our customers.
Can’t order on app
Response from developer
We’re sorry for the confusion. This is not expected behavior and should be resolved in the latest version of the app. If you issues are not resolved in the app, please reach out to your eye care provider or contact our support team (help@meetmarlo.com) so we can look into your specific account and help get ordering working again. We appreciate your patience while we investigate.
