Doesn't work!
I used MARLO last year to order contacts for me and my daughters and it was seamless. Now, here we are ordering a year later and every time I log in, it deletes two of the three members of my family. I can't just order what I need to order! This app used to work but has now made such a mess of trying to order my family's contacts. It is garbage! Don't use it- just order through your eye doctor. Much easier!!
Show more
Doesn’t function the best
App is slow and doesn’t work half the time. I have started to just call my eye doctor to place the order for me
Can’t sign up without agreeing to texts
I tried to activate my account, and it wouldn’t let me proceed with sign up unless I agreed to receive their promotional text spam. Never seen this before from any company.
Worse place to order contacts
They can take weeks to process your order
No Longer Accepting Orders Through Patient Portal?
Yeah, I need to order more contacts but it keeps saying the app will no longer allow ordering through the patient portal. Is this a glitch?
Choose another option
I didn’t buy a toaster, I can’t wait 3 weeks for contacts. The app messaging feature is broken so I can’t even inquire about my order. This is a joke.
Can’t order on app
App doesn’t even let you get past the main screen to order, and when you try to get help through the app it takes you to an AI that won’t even let you click or type anything.
Buggy app
Marlo doesn’t recognize that WA prescriptions last two years instead on one preventing reorders- on top of a buggy app where the only way to get help is an unresponsive AI help. I’m trapped in a dystopian nightmare. I resent this app experience
Problem
Problem fixed! Thanks!
Having problems since app update. Cannot change my permissions which also makes it so that I can’t get past the main screen to order.
Having problems since app update. Cannot change my permissions which also makes it so that I can’t get past the main screen to order.
Problem
Having problems since app update. Cannot change my permissions which also makes it so that I can’t get past the main screen to order.
Tracking Required to use App
No, I will not enable tracking to use this app. I have it disabled and will do business elsewhere. I’m sure you make enough off purchase without collecting my data.
Cannot Access My Info
The app worked fine for ordering my contacts earlier this year. I’ve just moved and I guess I forgot to label my contact boxes (I have two different prescriptions). When trying to access anything on the app, I’m met with an alert stating tracking permissions are required. I don’t understand why you need my location to show my prescription but okay. I set the permissions in my settings but am still unable to get into the details of my prescription.
Show more
Great Company
The app works well. More importantly, the company’s customer service is fantastic
Only applies to contacts not glasses
The ad for the app said I could get all of my prescriptions online. That’s true for contacts.
For everything else - like glasses or upcoming appointments, it just says, “you’ll have to call your doctor’s office”.
It’s an app to sell contacts. My provider already had a portal for that so there is no value add from this app.
For everything else - like glasses or upcoming appointments, it just says, “you’ll have to call your doctor’s office”.
It’s an app to sell contacts. My provider already had a portal for that so there is no value add from this app.
Show more
Can’t Create Account
My doctor’s office sent my receipt by this app and I can’t access it. I can’t create an account because it won’t allow me to select a security question. I tried to just type in a random answer to bypass it but it wants me to select a question. I tried on Edge and Safari
Trash
Can’t even create account, security question arrow won’t click
Can’t make an account
It won’t let me click the tab for the security question….
Everything is blank
Can’t order from the app. It doesn’t show my recent order or my prescription. It only shows my doctor’s office and that’s it. Every page I go to is blank. Even the website just says “call my doctor to make an appointment for my next exam”.
Challenging to use
The app loads slowly and errors out often. Initial registration was painful. Emails weren’t received, security questions didn’t load and I had to reset the password three times. Great idea for an app, but it needs a bit of work.
Follow up
Absolutely disappointing. Worked first time. Now can’t open account. Over 30 minutes trying to re access account with no luck. Followed all instructions. Still same error. App has problems.
