MARLÖ User Reviews

Name: MARLÖ
Rating: 4.36601 (153 reviews)

MARLÖ

Alcon Vision, LLC

🏥 Medical

Top reviews

Most Recent Highest Rated Lowest Rated

Can’t sign up without agreeing to texts

I tried to activate my account, and it wouldn’t let me proceed with sign up unless I agreed to receive their promotional text spam. Never seen this before from any company.

Kengu768

7 months ago

Response from developer

We’re sorry you ran into this issue. Promotional text messages should always be optional and not required to complete account setup. We’ve shared this feedback with our development team so they can investigate and address the issue in a future update. Thank you for bringing this to our attention, and we appreciate your patience.

Worse place to order contacts

They can take weeks to process your order

Kansasguy1997

7 months ago

No Longer Accepting Orders Through Patient Portal?

Yeah, I need to order more contacts but it keeps saying the app will no longer allow ordering through the patient portal. Is this a glitch?

bluebarnowl

7 months ago

Choose another option

I didn’t buy a toaster, I can’t wait 3 weeks for contacts. The app messaging feature is broken so I can’t even inquire about my order. This is a joke.

TB936

7 months ago

Response from developer

We’re sorry to hear your order experience did not meet expectations. Order processing and delivery times can occasionally vary depending on factors such as inventory availability and shipping timelines. We have updated the app to update the app messaging feature and you can always contact us at help@meetmarlo.com. We appreciate your feedback and are continually working to improve the overall experience for our customers.

Can’t order on app

App doesn’t even let you get past the main screen to order, and when you try to get help through the app it takes you to an AI that won’t even let you click or type anything.

zsaspotzsa

8 months ago

Response from developer

We’re sorry for the confusion. This is not expected behavior and should be resolved in the latest version of the app. If you issues are not resolved in the app, please reach out to your eye care provider or contact our support team (help@meetmarlo.com) so we can look into your specific account and help get ordering working again. We appreciate your patience while we investigate.

Buggy app

Marlo doesn’t recognize that WA prescriptions last two years instead on one preventing reorders- on top of a buggy app where the only way to get help is an unresponsive AI help. I’m trapped in a dystopian nightmare. I resent this app experience

Hypem2840

9 months ago

Response from developer

Problem

Problem fixed! Thanks!
Having problems since app update. Cannot change my permissions which also makes it so that I can’t get past the main screen to order.

Dw1678

a year ago

Response from developer

We’re sorry for the trouble you experienced after updating. The latest version of the app no longer requires tracking permissions, you can view your prescription and place orders even if you opt out. Please update and let us know if issues continue.

Problem

Having problems since app update. Cannot change my permissions which also makes it so that I can’t get past the main screen to order.

Dw1678

a year ago

Tracking Required to use App

No, I will not enable tracking to use this app. I have it disabled and will do business elsewhere. I’m sure you make enough off purchase without collecting my data.

kris47473737

a year ago

Response from developer

We understand your concerns and truly value your feedback. The app has been updated so that tracking is no longer required. You’ll still be able to view your prescription and order while using a privacy mode.

Cannot Access My Info

The app worked fine for ordering my contacts earlier this year. I’ve just moved and I guess I forgot to label my contact boxes (I have two different prescriptions). When trying to access anything on the app, I’m met with an alert stating tracking permissions are required. I don’t understand why you need my location to show my prescription but okay. I set the permissions in my settings but am still unable to get into the details of my prescription.

Ashmicmck1

a year ago

Response from developer

We apologize for the frustration this caused. The good news is that with the latest update, you don’t need to enable tracking to see your prescription or access web content. Please update to continue using the app in privacy mode.

Great Company

The app works well. More importantly, the company’s customer service is fantastic

Dpeck77095

a year ago

Only applies to contacts not glasses

The ad for the app said I could get all of my prescriptions online. That’s true for contacts.

For everything else - like glasses or upcoming appointments, it just says, “you’ll have to call your doctor’s office”.

It’s an app to sell contacts. My provider already had a portal for that so there is no value add from this app.

Motomage

a year ago

Response from developer

We appreciate your feedback and are working to expand our product offering. Please stay tuned

Can’t Create Account

My doctor’s office sent my receipt by this app and I can’t access it. I can’t create an account because it won’t allow me to select a security question. I tried to just type in a random answer to bypass it but it wants me to select a question. I tried on Edge and Safari

Mid Mo Review

a year ago

Response from developer

We apologize for the issues around patient activation. The latest version 1.4.1 has been updated to resolve bugs around the security questions. You should be able to create an account now.

Trash

Can’t even create account, security question arrow won’t click

Wileeeyyyyy

a year ago

Can’t make an account

It won’t let me click the tab for the security question….

Accceee3728

a year ago

Everything is blank

Can’t order from the app. It doesn’t show my recent order or my prescription. It only shows my doctor’s office and that’s it. Every page I go to is blank. Even the website just says “call my doctor to make an appointment for my next exam”.

Sissy2290

2 years ago

Response from developer

We apologize for the issues you have experienced with the mobile app. We have updated the app to make sure your orders and prescriptions are accessible. Thank you for your patience.

Challenging to use

The app loads slowly and errors out often. Initial registration was painful. Emails weren’t received, security questions didn’t load and I had to reset the password three times. Great idea for an app, but it needs a bit of work.

SummerBlue9876

2 years ago

Response from developer

We apologize for the issues around patient activation. The latest version 1.4.1 has been updated to resolve bugs around the security questions. Please contact us at help@meetmarlo.com to troubleshoot if you're still experiencing issues. Thank you

Follow up

Absolutely disappointing. Worked first time. Now can’t open account. Over 30 minutes trying to re access account with no luck. Followed all instructions. Still same error. App has problems.

B-Yaktown

2 years ago

Response from developer

Hello, We are sorry you had issues accessing the app. We have updated the app recently to address these concerns. Please download the latest version of the app for a better experience. Please contact us at help@meetmarlo.com to troubleshoot if you're still experiencing issues. Thank you

Can’t login in the app

Can’t receive emails to change password

Lenbell

2 years ago

Can’t get the app to load any of the pages

When I try and navigate to to any of the pages I just get a blank page with a little cookie symbol in corner. Only page that comes up is My Account. Have deleted and reinstalled app but no change.

Ended up using the website.

I’d like that 30 minutes of wasted time back, please.

AppMama2

2 years ago

Response from developer

Hello, We are sorry you had issues accessing the app. Please contact us at help@meetmarlo.com to troubleshoot if you're still experiencing issues. Thank you.