MARLÖ appears to be a legitimate app. The AppsHunter Legitimacy Score for MARLÖ is 83 out of 100 points across 7 verification signals from App Store and developer data.

MARLÖ User Reviews

Name: MARLÖ
Rating: 4.3 (156 reviews)

MARLÖ

Alcon Vision, LLC

🏥 Medical

Customer Experience

Positive experience31.0% of reviews

Neutral6.9% of reviews

Negative experience62.1% of reviews

~ Based on 29 written reviews from the US App Store.

Is MARLÖ Safe?

MARLÖ appears mostly safe based on user ratings. AppsHunter Safety Score for MARLÖ is 84/100.

This assessment is based on 156 user ratings, with an App Store average of 4.3/5.

Safety Analysis

81.4% of ratings point to a safe experience

3.2% of ratings suggest some concerns

15.4% of ratings point to a risky experience

~ Based on 156 App Store ratings for MARLÖ.

Is MARLÖ Legit?

MARLÖ appears to be a legitimate app. AppsHunter Legitimacy Score for MARLÖ is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Doesn't work!

I used MARLO last year to order contacts for me and my daughters and it was seamless. Now, here we are ordering a year later and every time I log in, it deletes two of the three members of my family. I can't just order what I need to order! This app used to work but has now made such a mess of trying to order my family's contacts. It is garbage! Don't use it- just order through your eye doctor. Much easier!!

EC9221

a month ago

Response from developer

We’re sorry for the frustration this has caused. We’re aware of an issue affecting some family member accounts and are actively working to improve the experience. Our goal is to make ordering contacts for you and your family as seamless and easy as possible, and we appreciate your patience as we work to address this.

Doesn’t function the best

App is slow and doesn’t work half the time. I have started to just call my eye doctor to place the order for me

Student1254

3 months ago

Response from developer

We’re sorry to hear you’ve had trouble using the app. We’ve updated the app to address performance and reliability issues and will continue making improvements to provide a faster and more seamless ordering experience.

Can’t sign up without agreeing to texts

I tried to activate my account, and it wouldn’t let me proceed with sign up unless I agreed to receive their promotional text spam. Never seen this before from any company.

Kengu768

9 months ago

Response from developer

We’re sorry you ran into this issue. Promotional text messages should always be optional and not required to complete account setup. We’ve shared this feedback with our development team so they can investigate and address the issue in a future update. Thank you for bringing this to our attention, and we appreciate your patience.

Worse place to order contacts

They can take weeks to process your order

Kansasguy1997

9 months ago

No Longer Accepting Orders Through Patient Portal?

Yeah, I need to order more contacts but it keeps saying the app will no longer allow ordering through the patient portal. Is this a glitch?

bluebarnowl

9 months ago

Choose another option

I didn’t buy a toaster, I can’t wait 3 weeks for contacts. The app messaging feature is broken so I can’t even inquire about my order. This is a joke.

TB936

9 months ago

Can’t order on app

App doesn’t even let you get past the main screen to order, and when you try to get help through the app it takes you to an AI that won’t even let you click or type anything.

zsaspotzsa

10 months ago

Response from developer

We’re sorry for the confusion. This is not expected behavior and should be resolved in the latest version of the app. If you issues are not resolved in the app, please reach out to your eye care provider or contact our support team (help@meetmarlo.com) so we can look into your specific account and help get ordering working again. We appreciate your patience while we investigate.

Buggy app

Marlo doesn’t recognize that WA prescriptions last two years instead on one preventing reorders- on top of a buggy app where the only way to get help is an unresponsive AI help. I’m trapped in a dystopian nightmare. I resent this app experience

Hypem2840

a year ago

Problem

Problem fixed! Thanks!
Having problems since app update. Cannot change my permissions which also makes it so that I can’t get past the main screen to order.

Dw1678

a year ago

Response from developer

We’re sorry for the trouble you experienced after updating. The latest version of the app no longer requires tracking permissions, you can view your prescription and place orders even if you opt out. Please update and let us know if issues continue.

Problem

Having problems since app update. Cannot change my permissions which also makes it so that I can’t get past the main screen to order.

Dw1678

a year ago

Tracking Required to use App

No, I will not enable tracking to use this app. I have it disabled and will do business elsewhere. I’m sure you make enough off purchase without collecting my data.

kris47473737

a year ago

Response from developer

We understand your concerns and truly value your feedback. The app has been updated so that tracking is no longer required. You’ll still be able to view your prescription and order while using a privacy mode.

Cannot Access My Info

The app worked fine for ordering my contacts earlier this year. I’ve just moved and I guess I forgot to label my contact boxes (I have two different prescriptions). When trying to access anything on the app, I’m met with an alert stating tracking permissions are required. I don’t understand why you need my location to show my prescription but okay. I set the permissions in my settings but am still unable to get into the details of my prescription.

Ashmicmck1

a year ago

Response from developer

We apologize for the frustration this caused. The good news is that with the latest update, you don’t need to enable tracking to see your prescription or access web content. Please update to continue using the app in privacy mode.

Great Company

The app works well. More importantly, the company’s customer service is fantastic

Dpeck77095

a year ago

Only applies to contacts not glasses

The ad for the app said I could get all of my prescriptions online. That’s true for contacts.

For everything else - like glasses or upcoming appointments, it just says, “you’ll have to call your doctor’s office”.

It’s an app to sell contacts. My provider already had a portal for that so there is no value add from this app.

Motomage

2 years ago

Response from developer

We appreciate your feedback and are working to expand our product offering. Please stay tuned

Can’t Create Account

My doctor’s office sent my receipt by this app and I can’t access it. I can’t create an account because it won’t allow me to select a security question. I tried to just type in a random answer to bypass it but it wants me to select a question. I tried on Edge and Safari

Mid Mo Review

2 years ago

Response from developer

We apologize for the issues around patient activation. The latest version 1.4.1 has been updated to resolve bugs around the security questions. You should be able to create an account now.

Trash

Can’t even create account, security question arrow won’t click

Wileeeyyyyy

2 years ago

Can’t make an account

It won’t let me click the tab for the security question….

Accceee3728

2 years ago

Everything is blank

Can’t order from the app. It doesn’t show my recent order or my prescription. It only shows my doctor’s office and that’s it. Every page I go to is blank. Even the website just says “call my doctor to make an appointment for my next exam”.

Sissy2290

2 years ago

Response from developer

We apologize for the issues you have experienced with the mobile app. We have updated the app to make sure your orders and prescriptions are accessible. Thank you for your patience.

Challenging to use

The app loads slowly and errors out often. Initial registration was painful. Emails weren’t received, security questions didn’t load and I had to reset the password three times. Great idea for an app, but it needs a bit of work.

SummerBlue9876

2 years ago

Response from developer

We apologize for the issues around patient activation. The latest version 1.4.1 has been updated to resolve bugs around the security questions. Please contact us at help@meetmarlo.com to troubleshoot if you're still experiencing issues. Thank you

Follow up

Absolutely disappointing. Worked first time. Now can’t open account. Over 30 minutes trying to re access account with no luck. Followed all instructions. Still same error. App has problems.

B-Yaktown

2 years ago

Response from developer

Hello, We are sorry you had issues accessing the app. We have updated the app recently to address these concerns. Please download the latest version of the app for a better experience. Please contact us at help@meetmarlo.com to troubleshoot if you're still experiencing issues. Thank you