Cedar lot
Absolutely the worst parking company. From the agents on site all the way to AI and online technicians. They change prices constantly over charge and charge when not even using, don’t click things on site you might just apply for monthly subscribe parking THAT THE LOT ATTENDANT WON’T EVEN ALLOW YOU TO PARK.., on account of the location and and web site does a horrible job of communicating EVENT PARKING when they jack prices up to 100 or more dollars… No correction or clarification on what I’m total you’re paying subscription pays for and rude attendants that are also very clueless while getting caught in paying customers money hungry company … let me tell you 6.99 on a weekday and 2.99 on a weekend is not worth the headache and drama…
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Unauthorized Charges!!
I am so disgusted with these people. We are staying at a hotel on vacation. The hotel charges a per day parking rate. Metropolis has been charging my card each time I park in the garage without me authorizing them! This vacation has nothing to do with them and I gave them zero information that would tell them they could charge me for this! They were rude on the phone and tried to act like that is standard business. It’s terrible business. Again, I did not even notify them, open the app, allow charges or anything that would allow them to access my account. They wanted me to provide documentation from the hotel proving that I’m staying there. What?!?! So I disputed the charges, argued with them until they removed my method of payment and my vehicle information and closed my account. Absolutely ridiculous!
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Cant actually Park?!
Long time user. Used to work fine. At 30th St station several lots are available. It will tell me all about them BUT no way to get to place in app where I select the lot, select my car from my list of cars and payment choice. How do I tell it where I am parking. Offers nice directions to the lots but no way to select. Really frustrating.
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Lost schedule ahead
App had been good but some recent update got rid of the schedule ahead feature. Bring it back!
Lost functionality
What happened to the ability to schedule pickup in advance for monthly subscribers?
