App update
I’m not fond of the new app update, it’s feels a bit complicated and not so easy on the eyes.
Good size and clean air 🧼
I first had my Molekule at my office to purify airborne viruses like Covid. The air felt cleaner and gave me peace of mind. Now, I have it in my living room after I figured out how to reset it. And I’ll like it for the same experience.
Trash
It was bad before, but at least on the rare occasion it would connect to my Molekule I could at least reset me filters. Now clicking on the filter takes me to a page to buy the filter I already have, but not reset it. It doesn’t need to do much, but it can’t even do the little it should
Filter reset
Current app version no longer allows me to reset the filter status when I’ve replaced the filter. Selecting the filter status on the device just takes me to the page to order refills - the reset option has disappeared.
App sucks
The updated app is not user friendly. I can no longer find the dark mode to turn the light off on my air mini+ device. The purifier works well but I need darkness to sleep.
Terrible app
This app is incredibly busted. It’s so frustrating to use, even worse after the most recent update, it makes me want to get rid of the purifier entirely so I never have to use this app again.
Poor quality, horrible service
These geniuses removed the ability to reset the filter status after replacing. So now you just have to guess when to replace or set a reminder elsewhere. Don’t worry though, their response time to support requests is just a quick 5-8 business weeks.
App not working after update
I can’t get past a screen that requires selecting a room type. But the list doesn’t include my room type.
All the useful features of the old app are gone. It’s complete rubbish
All the useful features of the old app are gone. It’s complete rubbish
App sends frequent sales marketing push notifications without consent
In the app, I have notifications enabled. The description in the app for notifications is “We’ll notify you when your filter is running low and needs to be replaced.” This can be useful as a reminder. But recently, Molekule launched new products and is using push notifications to aggressively try to sell these products. (“Inventory running low!”) I didn’t consent to push notifications for this purpose. Either let me opt out of the crummy sales marketing or stop altogether.
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Poor quality product
The product is poorly made and there is no support from the company. Avoid.
Can I return this?
Bottom line is, beautiful design but comes with a garbage app that won’t work regardless of what you do. Spent so much money and would expect this to work without a slip up but as you can read, many users have the same problem. Don’t buy this but get the Dyson air purifier, app work like clockwork and also shows you thru the app what particles it’s trapping. Once again buy a Dyson and not this.
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Lousy App
This app is dysfunctional. It has never worked smoothly for me. I install, reinstall, and reinstall. At one point, after utter frustration, I contacted customer support and was advised there were technical difficulties. It seemed to be out of service for easily one month. At least now the purifier is finally connected to our home network.
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Challenges connecting device to mobile app
The app functionality has never really worked unfortunately.
Bad app connections
The app is actually not that user friendly. It’s almost a hassle. Every time I turn the device on and off, I have to re-set up the device. Most times I need assistance to do it.
Changing a filter stalls the machine
I don’t know what’s going on but changing a pre filter shouldn’t result in the machine not turning on for hours. The app is terrible at tracking or reporting when the filters were changed and need changing
Filters-App-Pricing
I found out after purchasing the Molekule Mini that the app will not work with any other brand filter. If they want to force you to pay $$$ then make it affordable. 80-90 bucks outrageous!
Mediocre purifier horrible app
Spend your money elsewhere. This is a scam. If you can get the app to actually work, it would be a much better product. This app rarely works well. Endless waits for it to boot, find products..
App Inop
Replaced filter with genuine nd it still says it has a knock off filter.
Purifiers never stay connected
None of the purifiers in my home connect and stay connected to this app. It’s quite worthless. I just operate my purifiers manually.
App is not good
The app won’t let you reset the filters properly
