App sends frequent sales marketing push notifications without consent
In the app, I have notifications enabled. The description in the app for notifications is “We’ll notify you when your filter is running low and needs to be replaced.” This can be useful as a reminder. But recently, Molekule launched new products and is using push notifications to aggressively try to sell these products. (“Inventory running low!”) I didn’t consent to push notifications for this purpose. Either let me opt out of the crummy sales marketing or stop altogether.
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Poor quality product
The product is poorly made and there is no support from the company. Avoid.
Can I return this?
Bottom line is, beautiful design but comes with a garbage app that won’t work regardless of what you do. Spent so much money and would expect this to work without a slip up but as you can read, many users have the same problem. Don’t buy this but get the Dyson air purifier, app work like clockwork and also shows you thru the app what particles it’s trapping. Once again buy a Dyson and not this.
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Lousy App
This app is dysfunctional. It has never worked smoothly for me. I install, reinstall, and reinstall. At one point, after utter frustration, I contacted customer support and was advised there were technical difficulties. It seemed to be out of service for easily one month. At least now the purifier is finally connected to our home network.
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Challenges connecting device to mobile app
The app functionality has never really worked unfortunately.
Bad app connections
The app is actually not that user friendly. It’s almost a hassle. Every time I turn the device on and off, I have to re-set up the device. Most times I need assistance to do it.
Changing a filter stalls the machine
I don’t know what’s going on but changing a pre filter shouldn’t result in the machine not turning on for hours. The app is terrible at tracking or reporting when the filters were changed and need changing
Filters-App-Pricing
I found out after purchasing the Molekule Mini that the app will not work with any other brand filter. If they want to force you to pay $$$ then make it affordable. 80-90 bucks outrageous!
Mediocre purifier horrible app
Spend your money elsewhere. This is a scam. If you can get the app to actually work, it would be a much better product. This app rarely works well. Endless waits for it to boot, find products..
App Inop
Replaced filter with genuine nd it still says it has a knock off filter.
Purifiers never stay connected
None of the purifiers in my home connect and stay connected to this app. It’s quite worthless. I just operate my purifiers manually.
App is not good
The app won’t let you reset the filters properly
Wifi struggles
My minis both connected intermittently over the first couple of years that I had them and then they both stopped connecting. Super frustrating. I have spent way too much time and energy trying to fix the problem. It’s time to cancel my filter subscription and dump these subpar machines.
Completely annoyed with Molekule
Been a customer for years. Units rarely link to WiFi, blinking lights.
COMPLETELY ANNOYED AND FED UP.
COMPLETELY ANNOYED AND FED UP.
Flawed controls
Despite numerous resets, my two molecule home air filters seem to have a mind of their own. They go dark when I don’t want them to, and they won’t stay dark when I want them too. Very frustrating.
Great product. Terrible tactic
I loved this brand and company until their recent update. Any non-molekule filters will not allow you to use the app properly now. I’ve used many 3rd party filters with no problem, but because molekule sells their filters at an egregious price, they now call anything else a “knockoff” and limit what you can do. It is so obviously a money-grab and it is beneath a company to do so. It does not match the “values” the company pretends to hold according to their marketing.
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App Filter Usage Broken
The app can’t accurately tell me when to replace my filters. It used to work but now it says I’m at 90% for months regardless of how much it is used. Then if I replace a filter it may say the filter is less than 20% if it has only been used lightly for a few weeks. Most of the time I can never even reset the filter usage so just have to guess. I called support years ago when this started and it has only gotten worse since. To top it off the actuator that pushes up the cylinder is broken and that makes replacing the filters worse. I’m glad the filters are a subscription because that is the only thing reminding me to check if it needs it, cause the app just don’t work.
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Filter Replacement Notification
Apologies if this is user error (don’t think it is), one feature I simply cannot believe is that a part of the app is a notification to let you know when your filter needs to be replaced. I regularly forget to check in the filter been down to zero. It’s a feature I would value and it would make the company more money because I would replace my filters more often.
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Nice
It’s Great,Everyone Should have one of these!!!
Terrible pairing
Not working to pair right out of the box very frustrating
