awful app, awful company, awful purifiers
There’s a damn good reason for the lawsuits, bankruptcy filing, and the removal of their false advertising claims from marketing materials. Filters (which barely work mind you) have DRM and you MUST use their overpriced ones else they will disable your air purifier. An air purifier which does barely anything, is louder and uses more electricity than any other comparable device, but looks sleek and Apple-chic so as to convince ill-advised customers to go with their trash over many better products from actually reputable brands. Do not buy, do not use even if you get one for free (I did, brand new even, and the damn thing refused to function for more than ten seconds).
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Light
The light mechanism stopped working soon after purchase of the device
Too many disconnects
The app itself is fine, but the problem is that the device falls off the Wi-Fi connection after about a week, and anytime I go to use the app, I have to delete the device and reinstall it, and I must’ve gone through that whole process 20 times by now
DO NOT BUY
MOLEKULE has fine print of their terms of service that require you to use their SUPER expensive filters. If you use what they call “knock off” filters they disable your app service. Their filters should cost $45 but they charge you $150. Not sustainable.
Terrible Purchase
This was one of the worst things I've ever bought. I'm not sure it even helps my air quality and meanwhile the cost of the filters is ridiculous. In the Winter when the heat is on, there is still a constant film of small dust particles on everything. Just not happy with my decision to spend so much money on this while I have one a third of the price in my bedroom that works better.
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Trump prices
Refill kits used to be affordable now the prices just rape You. Sans is way more affordable and does just as good if not better
Beauty & Brains
Absolutely stunning in my home and love how quiet and specific it is with the information it’s telling me about what is in my air. Planning on getting one for every room in my home!
Challenging
It’s never a simple process getting things resolved.
pp can't find the purifier. Three units, same failure
I own three Molekule Air Mini+ purifiers. Two of them cannot pair with this app at all — "Can't find your purifier" every single time, 10+ attempts each. Factory reset, phone restart, app reinstall, all permissions granted — nothing helps. The purifiers themselves work; the app is simply broken. For premium-priced hardware, shipping an app that fails at its only job — connecting to the device — is embarrassing. The connectivity has always been terrible with these units. Do not buy until they fix their software
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App update
I’m not fond of the new app update, it’s feels a bit complicated and not so easy on the eyes.
Good size and clean air 🧼
I first had my Molekule at my office to purify airborne viruses like Covid. The air felt cleaner and gave me peace of mind. Now, I have it in my living room after I figured out how to reset it. And I’ll like it for the same experience.
Trash
It was bad before, but at least on the rare occasion it would connect to my Molekule I could at least reset me filters. Now clicking on the filter takes me to a page to buy the filter I already have, but not reset it. It doesn’t need to do much, but it can’t even do the little it should
Filter reset
Current app version no longer allows me to reset the filter status when I’ve replaced the filter. Selecting the filter status on the device just takes me to the page to order refills - the reset option has disappeared.
App sucks
The updated app is not user friendly. I can no longer find the dark mode to turn the light off on my air mini+ device. The purifier works well but I need darkness to sleep.
Terrible app
This app is incredibly busted. It’s so frustrating to use, even worse after the most recent update, it makes me want to get rid of the purifier entirely so I never have to use this app again.
Poor quality, horrible service
These geniuses removed the ability to reset the filter status after replacing. So now you just have to guess when to replace or set a reminder elsewhere. Don’t worry though, their response time to support requests is just a quick 5-8 business weeks.
App not working after update
I can’t get past a screen that requires selecting a room type. But the list doesn’t include my room type.
All the useful features of the old app are gone. It’s complete rubbish
All the useful features of the old app are gone. It’s complete rubbish
App sends frequent sales marketing push notifications without consent
In the app, I have notifications enabled. The description in the app for notifications is “We’ll notify you when your filter is running low and needs to be replaced.” This can be useful as a reminder. But recently, Molekule launched new products and is using push notifications to aggressively try to sell these products. (“Inventory running low!”) I didn’t consent to push notifications for this purpose. Either let me opt out of the crummy sales marketing or stop altogether.
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Poor quality product
The product is poorly made and there is no support from the company. Avoid.
Can I return this?
Bottom line is, beautiful design but comes with a garbage app that won’t work regardless of what you do. Spent so much money and would expect this to work without a slip up but as you can read, many users have the same problem. Don’t buy this but get the Dyson air purifier, app work like clockwork and also shows you thru the app what particles it’s trapping. Once again buy a Dyson and not this.
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