App Inop
Replaced filter with genuine nd it still says it has a knock off filter.
Purifiers never stay connected
None of the purifiers in my home connect and stay connected to this app. It’s quite worthless. I just operate my purifiers manually.
App is not good
The app won’t let you reset the filters properly
Wifi struggles
My minis both connected intermittently over the first couple of years that I had them and then they both stopped connecting. Super frustrating. I have spent way too much time and energy trying to fix the problem. It’s time to cancel my filter subscription and dump these subpar machines.
Completely annoyed with Molekule
Been a customer for years. Units rarely link to WiFi, blinking lights.
COMPLETELY ANNOYED AND FED UP.
COMPLETELY ANNOYED AND FED UP.
Flawed controls
Despite numerous resets, my two molecule home air filters seem to have a mind of their own. They go dark when I don’t want them to, and they won’t stay dark when I want them too. Very frustrating.
Great product. Terrible tactic
I loved this brand and company until their recent update. Any non-molekule filters will not allow you to use the app properly now. I’ve used many 3rd party filters with no problem, but because molekule sells their filters at an egregious price, they now call anything else a “knockoff” and limit what you can do. It is so obviously a money-grab and it is beneath a company to do so. It does not match the “values” the company pretends to hold according to their marketing.
Show more
App Filter Usage Broken
The app can’t accurately tell me when to replace my filters. It used to work but now it says I’m at 90% for months regardless of how much it is used. Then if I replace a filter it may say the filter is less than 20% if it has only been used lightly for a few weeks. Most of the time I can never even reset the filter usage so just have to guess. I called support years ago when this started and it has only gotten worse since. To top it off the actuator that pushes up the cylinder is broken and that makes replacing the filters worse. I’m glad the filters are a subscription because that is the only thing reminding me to check if it needs it, cause the app just don’t work.
Show more
Filter Replacement Notification
Apologies if this is user error (don’t think it is), one feature I simply cannot believe is that a part of the app is a notification to let you know when your filter needs to be replaced. I regularly forget to check in the filter been down to zero. It’s a feature I would value and it would make the company more money because I would replace my filters more often.
Show more
Nice
It’s Great,Everyone Should have one of these!!!
Terrible pairing
Not working to pair right out of the box very frustrating
Needs an on and off timer
Needs an on and off timer
Awful Waste of Money
Don’t waste your money. There are much better products available and many for a fraction of the price of this overhyped air purifier and the greedy company that tries to keep you dependent on their filters for the life of the product. I bought the large purifier in 2020 and the air mini + in 2023. The app has never worked in the entire time since then. Customer service is absolutely useless. Once or twice a year, they seem to make some fixes and the app will work for a day or two, then I open it up and the purifiers are disconnected or the filter % have reset to 0% despite having replaced them recently. The app is completely useless. The final straw was when I realized after years of wasting money on the overpriced filters that I was replacing way too often due to the non-functioning app not providing accurate data, that I could buy the exact same dupes for less money. I open the app and see a warning (they tried to make it sound like you’re doing something immoral and very bad by trying to use the air purifier you bought without agreeing to strings attached for life) that the app no longer supports air purifiers using unbranded filters aka unless you waste money on overpriced filters you can’t use your air purifiers. Since the app has never worked, losing access to the app isn’t actually the punishment Molekule thinks it is. Regardless, I’m selling or giving away both and have replaced them with superior purifiers that cost a fraction of the price. I chose these Molekule air purifiers because I thought they looked nice, but that’s pointless when my priority is being able to breathe and the company doesn’t want anyone to use the app or their purifiers apparently.
Show more
Not sure I can tell the difference
I’ve had this thing for years, and only really keep it because I’m justifying the high up front cost … feels more like good marketing than anything else.
Why am I doing the work for this purifier?
I really wanted to love this, but it’s been frustrating. The biggest issue is that it doesn’t seem to pick up on changes in air quality on its own. If there’s a smell or something in the air, I end up having to manually turn the fan up myself. Otherwise it just sits there like nothing’s wrong.
For something this expensive, I expected it to be a lot more responsive and intuitive. It shouldn’t feel like I have to babysit it to get it to do its job.
For something this expensive, I expected it to be a lot more responsive and intuitive. It shouldn’t feel like I have to babysit it to get it to do its job.
Show more
Love it
It WORKS, I breathe easier!
But have (network) loss of connection??
But have (network) loss of connection??
Customer care beware
Product is fine, but I have had a few issues along the way and their customer care is the absolute worst. I just have to figure out on my own. If you're reading this review and have something better please share. I'll go anywhere else with a good product and even an ounce more of customer centered thinking.
Show more
Makes me question the product
This might be the most dysfunctional app I’ve ever used. And I don’t say that lightly. I’ve had it for 4-5 years and whenever I get it to start working, they do an update and I run into new issues. The level of trouble with simply connecting to Bluetooth or something else relatively trivial has caused me to question if Molekule actually makes a good air purifier??
Show more
App Crashes
The app crashes more times than I can count and the actual Molekule devices themselves are constantly disconnecting from the app so when they somehow are constants disconnecting on their I can’t even connect them back because the app just crashes.
App needs more features
Had mine for about 6 years running non stop. Very durable! There should be a feature to schedule filter fan speeds so it can clean the room on high at night, for example.
