Great until you have an issue
The app is very great regarding it purpose. It is very easy to use and for me it was very convenient until the laundry room burn. I ask for a refund several time through the app, I never received any answer…
My Apts Give Us No Choice
You can trash it It’s terrible The timers are always wrong the machine status is often wrong and they are all either broken or smelly You steal from the users don’t refund unused money even tho this is illegal There is no punctuation on your keyboards as if you’re just a couple of uneducated foreigners running it Your ratings get lower and lower but the tenants have no choice in many apts Im going to BBC & FTC
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No refund
I used a dryer and when it finished I realized that didn't work, so I saw in the app there is a form to report and to ask for a refund, i filled it out and send it. They declined my refund and now they are calling me to know about why I request a refund?! I already fill the form, all the info is in there... They can see my usage, every week, I have never asked for a refund and when I asked for one they want the fbi to investigate 😒
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Refund scam
So I never make reviews but please do not use this app. They allow a refund button but refuse to give refunds regardless of you needing to move out or you’re not using it there’s another app on the market that allows you to have a refund unlike this app. I personally emailed them and confronted them and they stopped responding when I told them that it doesn’t make sense to offer “refunds” and reason for the refund to only decline said refund.
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Easy and convenient
The app is easy to use and very convenient. You know when machines are not in use and don’t loss your time going to check. Eat to pay for your laundry machine.
