Awful
What happened to the old NextBus app? This app is horrible. All I wanna know is when the next Van Ness to market Street buses coming and it won’t get me past Geary Street no matter how hard I try you can’t back to lead Gary and put in market. What is wrong with these people? Would you make such an awful app? All the other apps are so confusing maps everywhere you don’t know where you’re at it’s ridiculous. If Muni created this app they did an awful job. Hire a real programmer give us back next bus.
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Not intuitive
I purchased a 3-day pass through the app and had no idea how to actually use it. I ended up paying for transit everywhere I went
Complains of clock settings
On first ticket purchase it says my time settings are wrong. They are not. What gives.
Map not reliable
The map shows busses that are scheduled to run, not real live data. I was standing at the bus stop 7 minutes early, watched the bus on the map pass me but nothing approached in real life. The icon was moving down the street and pausing at stops despite there not being a bus.
Poor design
Lousy app, never accepts payments constantly having to update or erase & reload, bus it is SF & Muni so figure it will suck
The times are always wrong
I’ve never had a bus show up when it says it’s supposed to. I have no idea why it’s always off. Delete.
Useless
Useless 👎
Ugh
Not helpful for tourists, had to drive instead since information was incomplete and didn’t sync my planned trips to work on maps
Difficult to use
It is very difficult to use for tourist. Easy for tourist to make mistakes. And cannot get a refund.
Terrible app
The time is never accurate. I have to call 311 to get the correct time . Next bus app was 5/5 the best , accurate, simple , easy to navigate quickly.
Took my money, no ticket :(
Yeah
Worst: bring back NextBus!
Ridiculously inaccurate and a UX that must have been designed by drunk people.
SF TOURIST BEWARE
it is impossible to get a refund from these people. Took a trip to the city and wanted to ride the cable car. Bought four day passes ($60). While we were in line they shut down the cable car and were no longer doing rides because of a power outage. I have reached out several times in attempt to get a refund. I do not even get as much as an email response. Everybody will tell you to call 311. That is just another useless service.
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Stupid designer
The bus route number was on the back, and by the time I saw it, it was already too late. Ridiculous😅
Inaccurate eta
Live tracker is really inaccurate. Use google map instead for more better eta
Worked as expected
I was hesitant to use this app after the awful reviews, especially worried about not being able to use my paid for tickets. I had no issues purchasing a couple of all day passes and used them on a variety of trains, street cars, and cable cars.
Poor performance
Created account, failed to login multiple times, then purchased day pass on official website, received receipt in email, but staff insisted need to see activated ticket in app, means receipt from website is useless. Kept trying to login to retrieve my ticket, failed for whole day, wasted my money and time. Still cannot login for the next day, ruined my trip.
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Useless
Automatically saves my tickets elsewhere every time, making them unusable. Awful app
User friendly
Not very user friendly at all
Never correct with times
Every time I use this app, I find that the bus comes between 2-5 minutes before or after it is scheduled. This defeats the entire purpose of this app and is extremely annoying. If the times on the bus stops are always correct, which they usually are, why can't the app be the same? This is absurd.
