my+ User Reviews

my+

Salary Packaging PLUS Pty Ltd

💰 Finance

Top reviews

Most Recent Highest Rated Lowest Rated

New app problems

I’ve not yet been able to access the app as it just keeps loading and loading and after 30 minutes , I just give up trying. Can’t submit meal entertainment receipts to reap my benefits.

Tia Marley

2 months ago

Very glitchy and slow

The previous mysalpack app was slow but nowhere as glitchy as this one. There are days where the app just doesn’t open . Very poor

shahbsus

2 months ago

Unable to open

As soon as download you can open the app. Once the app is downloaded you can’t use the app anymore so you need to delete the app and reinstall. Waste of time.

Whatawonderf

2 months ago

Does not open/work. Wheel of death

Supposed to be an improved experience. SalarypackagingPLUS have changed their app/name so many times you’d think they’re hiding something. At least function well.

Hulabaloooooo

2 months ago

Absolute garbage

Utterly annoying, awful design and unintuitive. Somehow made an even worse POS than the last app. Feels free gross to even give it 1 star.

Pokerlife

2 months ago

Opening the app

I installed the app but can’t open it. I’ve tried uninstalling and reinstalling but that doesn’t seem to work

mnbvco

2 months ago

Response from developer

Hi Mnbvco, thank you for writing to us. If you are still unable to access your account, please contact our Customer Service team on our 1300 number. We will assist you in updating your details so you can access the app.Thank you for contacting the my+ Team.

App barely works

Has previously works. Wheel of death keeps loading but won’t even open. All downloads up to date, phone reset and still doesn’t work. This isn’t the first time. Frustrating.

Rose_share7

3 months ago

Response from developer

Hi Rose, thank you for writing to us. If you are still unable to access your account, please contact our Customer Service team on our 1300 number. We will assist you in updating your details so you can access the app.Thank you for contacting the my+ Team.

Log in

Email and password input required for every log in, doesn’t use Face ID

ob l v eucjducu

3 months ago

Response from developer

Hi Ob, thank you for writing to us. If you are still unable to access your account, please contact our Customer Service team on our 1300 number. We will assist you in updating your details so you can access the app.Thank you for contacting the my+ Team.

Ease of use!

From the moment I opened the app it seamlessly made my notated lease easy to manage. Highly recommend.

NovatedNick

3 months ago

Evidence uploads

Now no longer allows bulk uploads of receipts and makes you enter individually

Nice alternative

3 months ago

Response from developer

Hi, We’re sorry for any inconvenience caused. Please contact our Customer Service team on 1300 number, if you need assistance.The new app includes several updated features designed to make submitting claims easier and improve your salary packaging experience. Our team can guide you through the changes and help you understand how to use the new functionality effectively.Thank you for your patience, and we’re here to help.

App crashes on opening

After the latest update the app won’t even open.

This issue was then fixed with the 31st March update and developer replied saying no issues on 7th April.

22Rhi

3 months ago

Response from developer

Hello 22Rhi, thank you for writing to us. Can we suggest you check your Wifi or internet connection as there is currently no other known issue regarding the App opening up.

Massive downgrade

Precious app functionality is all gone

Amazby

4 months ago

Response from developer

Hi Amazby, We’re sorry for any inconvenience caused. Please contact our Customer Service team on 1300 number, if you need assistance.The new app includes several updated features designed to make submitting claims easier and improve your salary packaging experience. Our team can guide you through the changes and help you understand how to use the new functionality effectively.Thank you for your patience, and we’re here to help.

Update made it worse

Now the app does not load. Also you removed the optimise so I can’t see how much I have left to claim.

podjdjuyfffd

4 months ago

Response from developer

Hello podjdjuyfffd, thank you for writing to us. The maximise information is still there as 'Cap Overview'. That menu item which you will find on the left hand side Burger Menu. Thank you.

There is not email included for direct message

Sip Pack

4 months ago

Response from developer

Hello Sip Pack, thank you for writing to us. The email option is still there. It is a prominent feature of the app to receive your emails through the app rather than getting outside of the app and emailing us through your email program. We encourage you to send us your email requests in the app. Thank you. my+ App

Terrible app.

Why did you change this app? It’s got loads of issues and gives incorrect information.

HES12345hhjkl

4 months ago

Response from developer

Hello HES12345hhjkl, Thank you for writing to us.The app is a refresh and displays your account and information in a more complete and easy to navigate way. It has also changed to enforce compliance with the ATO rules and regulations. If you need help in understanding how the new app can be used to improve your salary packaging experience lease contact our Customer Service team on our 1300 number. We will assist you and help you understand the information.