Needs more features added.
Response from developer
Hi Axeow We appreciate you taking the time to share your feedback with us. Please be assured at HESTA we value member feedback and thus your feedback has been referred to the relevant team. If you need assistance with your account, our Contact Centre will be available Monday-Friday 8am-8pm AET on 1800 813 327 or if overseas +61 3 9957 0064. Further contact us options can be found here: http://hesta.co/62503Ca9gS Kind regards The Team at HESTA
Poor administration
Response from developer
Hi Felix We appreciate your feedback. We’re sorry to hear you had this experience. We would like to speak to you further about this. While we are unable to gather your membership details, we can assist you on our social channels. Please send us a message here: http://hesta.co/6261FH2SN Kind regards The team at HESTA
Unusable
Response from developer
Hi Marite1406 We're sorry to hear about your experience with the HESTA App. Please try and log in to your online account via a browser first to confirm you have multi-factor authentication set-up on your account, before returning to the HESTA App to log in. If this does not resolve the issue, please call our Contact Centre so we can assist you further. Our Contact Centre will be available Monday-Friday 8am-8pm AET on 1800 813 327 or if overseas +61 3 9957 0064. Further contact us options can be found here: http://hesta.co/6250778vo7 Alternatively, please know that we also have a complaint resolution process to address your concerns fairly and efficiently. You can head to http://hesta.co/6250878voC to find out more. Kind regards The Team at HESTA
Disappointing
Response from developer
Hi RoundSam121 We're sorry to hear about your experience with the HESTA App. While we can't assist you directly here (as we are unable to gather your membership details), we can also assist you on our social channels. Please send us a message here: http://hesta.co/6261FH2SN Please know that we also have a complaint resolution process to address your concerns fairly and efficiently. You can head to http://hesta.co/62509AMBsS to find out more. Kind regards The Team at HESTA
App not available
Response from developer
Hi there We’re sorry to hear that you’ve had this experience with the HESTA App. We would like to assist you further but we are unable to gather your details on this channel, please send us a message on our social channels: http://hesta.co/6261FH2SN Please include your full name on account, DOB, member # and contact # and our team will get back in touch with you as soon as possible. Alternatively, please know we’re committed to addressing your concerns through our complaint resolution process. For more details, please visit http://hesta.co/6250246FyA Kind regards The Team at HESTA






