Needs more features added.
Response from developer
Hi Axeow We appreciate you taking the time to share your feedback with us. Please be assured at HESTA we value member feedback and thus your feedback has been referred to the relevant team. If you need assistance with your account, our Contact Centre will be available Monday-Friday 8am-8pm AET on 1800 813 327 or if overseas +61 3 9957 0064. Further contact us options can be found here: http://hesta.co/62503Ca9gS Kind regards The Team at HESTA
Poor administration
Response from developer
Hi Felix We appreciate your feedback. We’re sorry to hear you had this experience. We would like to speak to you further about this. While we are unable to gather your membership details, we can assist you on our social channels. Please send us a message here: http://hesta.co/6261FH2SN Kind regards The team at HESTA
Unusable
Response from developer
Hi Marite1406 We're sorry to hear about your experience with the HESTA App. Please try and log in to your online account via a browser first to confirm you have multi-factor authentication set-up on your account, before returning to the HESTA App to log in. If this does not resolve the issue, please call our Contact Centre so we can assist you further. Our Contact Centre will be available Monday-Friday 8am-8pm AET on 1800 813 327 or if overseas +61 3 9957 0064. Further contact us options can be found here: http://hesta.co/6250778vo7 Alternatively, please know that we also have a complaint resolution process to address your concerns fairly and efficiently. You can head to http://hesta.co/6250878voC to find out more. Kind regards The Team at HESTA
Disappointing
Response from developer
Hi RoundSam121 We're sorry to hear about your experience with the HESTA App. While we can't assist you directly here (as we are unable to gather your membership details), we can also assist you on our social channels. Please send us a message here: http://hesta.co/6261FH2SN Please know that we also have a complaint resolution process to address your concerns fairly and efficiently. You can head to http://hesta.co/62509AMBsS to find out more. Kind regards The Team at HESTA
App not available
Response from developer
Hi there We’re sorry to hear that you’ve had this experience with the HESTA App. We would like to assist you further but we are unable to gather your details on this channel, please send us a message on our social channels: http://hesta.co/6261FH2SN Please include your full name on account, DOB, member # and contact # and our team will get back in touch with you as soon as possible. Alternatively, please know we’re committed to addressing your concerns through our complaint resolution process. For more details, please visit http://hesta.co/6250246FyA Kind regards The Team at HESTA
Frozen on verify phone number
Goes verify phone number but screen frozen
Delete app re installed still frozen cannot do a thing
Response from developer
Hi there, we’re very sorry to hear you had this experience with our app. We're happy to assist you further through a call. Please give us call on 1800 813 327 between 8am - 8pm AET M-F. We also have a complaint resolution process to address your concerns fairly and efficiently at http://hesta.co/complaints The Team at HESTA
Hesta transactions
Response from developer
Hi there Thank you for taking the time to get in touch and share your valued feedback. Please know we have passed this onto the relevant team for future consideration. Kind regards The Team at HESTA
Excellent App
Predictable
Response from developer
Hi Harry We’re sorry to hear that you’ve had this experience with the HESTA App. We would like to assist you further but we are unable to gather your details on this channel, please send us a message on our social channels: http://hesta.co/6261FH2SN Please include your full name on account, DOB, member # and contact # and our team will get back in touch with you as soon as possible. Alternatively, please know we’re committed to addressing your concerns through our complaint resolution process. For more details, please visit http://hesta.co/6250246FyA Kind regards The Team at HESTA
Disappointed
Response from developer
Hi Mangiwnb79 We understand that changes like these can be frustrating, and we appreciate your patience. While many financial institutions manage system upgrades, transitioning an entire superannuation fund is a complex process that takes time. Our top priority is protecting your super and personal information. That means we had to take the necessary time to check every detail and ensure a seamless transition. Services are now available again from today (Monday, 2 June). We confirm that as part of this process we have discussed the duration of the Limited Services Period with the regulators and obtained their consent to delayed timeframes. HESTA, like all super funds, is required to comply with APRA standards and regulations. We have engaged regularly with APRA to ensure that this change, and any other changes we make to our products and services, meets their stringent requirements. We welcome their feedback as an important way to protect the best interests of our members. Please know that we also have a complaint resolution process to address your concerns fairly and efficiently. You can head to http://hesta.co/62503NCuox to find out more. Kind regards The Team at HESTA
IT issues
Response from developer
Hi 주짱이 We're very sorry to hear this, and thank you for taking the time to provide your feedback. Our team will be happy to assist you further with this. Please call 1800 813 327 or if overseas +61 3 9200 4714 between 8am - 8pm AET M-F. Kind regards The Team at HESTA
App not working
Response from developer
Hi Haboz57 Thank you for your feedback. We apologise for any inconvenience caused and appreciate you bringing this to our attention. If you are still experiencing this issue, please try uninstalling and reinstalling the app, if the issue continues please contact our team at 1800 813 327 or if overseas +61 3 9200 4714 between 8am - 8pm AET M-F. Kind regards The Team at HESTA
FINALLY!
Had even considered changing funds just for this.
First glance of the app looks modern and slick, well done to the team who delivered it.
Fingers crossed there is enough TLC given to the app moving forward to maintain it (speaking from experience, I know Apple likes to throw curveballs at the iOS developers).
Ability to add an account
Response from developer
Hi Thank you for providing your feedback, it's great to hear you're enjoying the app. Once you're logged into the app you should be able to select which account you'd like to view. If you're unable to locate this option, our dedicated team is here to assist you. Please reach out to us at 1800 813 327, or if you're calling from overseas, dial +61 3 9200 4714. Our team is available to assist you from 8am - 8pm AET, M-F. Kind regards The Team at HESTA
Not an app, this is a website.
Response from developer
Hi fadilthebosnian The current app design focuses on giving our members the information they need on a day-to-day basis. To complete some actions you will need to log in to the HESTA website. We are continuing to develop the app and appreciate you taking the time to share your feedback with us. Kind regards The Team at HESTA
