Maman
Très bien pour nos enfants
Why spoil it
They ruined a very good app, it was a big facelift they did but no longer working with Face ID or password. Just why bother when it worked fine before.
Great mobile service
I have been on Lebara for nearly 3 years and used it in the UK, Spain & France all on the same plan with no add ons required to use in all 3 countries. It was only in NZ (for 5 weeks) that I had to pay about £5 for some data. The signal in the UK is mostly Vodaphone which is ok (not brilliant), but most UK plans do not give you great data everywhere.
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Charging for spam incoming calls when roaming
Was happy with my Lebara at home, but finding that I was being charged when spam calls and texts came in whilst travelling, something which I have no control over is very annoying. Will be changing provider on return home.
Rubbish service
Not recommended
No coverage in my area
No coverage in my area
Payment confusion
Asked to verify with the app err whilst using the app? Bloody ridiculous. How can such a glaring error - for payment no less, still exist and not be flagged up. Ended up confirming via text code. Fix it for a proper UX.
Account didn’t have enough cash so transfered ASSUMING you d simply re try a few times. But no… that would be to east. Tried to log in with iPad. Password wrong and could not access PayPal to pay put i could not enter phone or email. Had to add new card via phone. Next time payment doesn’t go through send an automated message saying you’ll try again in 3/6 24 hours whatever. Not enough funds in account is usually the problem.
Account didn’t have enough cash so transfered ASSUMING you d simply re try a few times. But no… that would be to east. Tried to log in with iPad. Password wrong and could not access PayPal to pay put i could not enter phone or email. Had to add new card via phone. Next time payment doesn’t go through send an automated message saying you’ll try again in 3/6 24 hours whatever. Not enough funds in account is usually the problem.
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A great budget option
Uses the Vodaphone network, so good coverage. Can manage multiple sims through the app. E-sims are available now too. Contacting cust services through the app is a breeze. Changing plans through the app is also very easy. The recent update to the app has made a good thing even better.
The app needs work to be Voice Over accessible
It's not easy to log in or to change montly plds using Voice Over. It used to work quite well. I may have to change providers.
So happy that I switched to Lebara
I love everything about Lebara
Downgrading or cancelling 12 month plan
It’s impossible to find our online or via the app how to downgrade back to 30 day sim only . I’ve tried all ways and searched . I’ve tried choosing switching to 30 days and it says I’m not allowed to. The service is less than good in two locations I am often and my signal struggles . I want to move to another network !
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Customer service is terrible
When the phone is installed it works great, but if there’s any problems, that’s another matter
I am overseas & was willing to pay extra for add-on, so I could take calls & texts. But this would not work.
The helpline messages are automated, so I ask to speak to a person. After half hour of thinking I’m speaking to person, who is refusing to understand, the message says it will transfer me over to a person.
I thought I was speaking to a person!!
Start chatting, think I’m getting somewhere and then the reply chat box disappears.
So I cannot reply.
The person asks if I’m still there?
Yes but I can’t reply
And then says as there’s no reply, this conversation is ended.
When things work it is easy to give a good review. But when they do not, this is the real test of any company
I am overseas & was willing to pay extra for add-on, so I could take calls & texts. But this would not work.
The helpline messages are automated, so I ask to speak to a person. After half hour of thinking I’m speaking to person, who is refusing to understand, the message says it will transfer me over to a person.
I thought I was speaking to a person!!
Start chatting, think I’m getting somewhere and then the reply chat box disappears.
So I cannot reply.
The person asks if I’m still there?
Yes but I can’t reply
And then says as there’s no reply, this conversation is ended.
When things work it is easy to give a good review. But when they do not, this is the real test of any company
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Free add on data
Free add on data started to work and now does not.
Data Scammers
Never used my 5GB data allowance in 15yrs, one month with Lebara and I used 10GB in less than 30 days!
Payment method
Payment method is terrible and does not include Apple Pay
Excellent
I recommend Lebara to anyone, app is so easy to use. Great to use abroad with free roaming in many EU countries and good prices in countries such as US and very easy to purchase through the app. Network is also much better than O2 for me reception wise and quite a bit cheaper.
App doesn’t open
App opens with an error message and keeps loading forever.
New app is broken- help doesn’t work
The previous app was excellent and the support from Lebara of a high standard. My app updated yesterday, I am on holiday and need supper but the app is broken. In the chat section, the dialog box to type the query disappears after the message “just type in any of 100 languages”. Don’t know how else to get in touch
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Best for me
Best signal almost everywhere and exceptional value. Used in USA for 3 weeks. Superb coverage.
Apple pay needs to be insta
Apple pay
Card keeps declining
Card keeps declining
Great service
Easiest service I’ve ever used.
