Data Scammers
Never used my 5GB data allowance in 15yrs, one month with Lebara and I used 10GB in less than 30 days!
Payment method
Payment method is terrible and does not include Apple Pay
Excellent
I recommend Lebara to anyone, app is so easy to use. Great to use abroad with free roaming in many EU countries and good prices in countries such as US and very easy to purchase through the app. Network is also much better than O2 for me reception wise and quite a bit cheaper.
App doesn’t open
App opens with an error message and keeps loading forever.
New app is broken- help doesn’t work
The previous app was excellent and the support from Lebara of a high standard. My app updated yesterday, I am on holiday and need supper but the app is broken. In the chat section, the dialog box to type the query disappears after the message “just type in any of 100 languages”. Don’t know how else to get in touch
Show more
Best for me
Best signal almost everywhere and exceptional value. Used in USA for 3 weeks. Superb coverage.
Apple pay needs to be insta
Apple pay
Card keeps declining
Card keeps declining
Great service
Easiest service I’ve ever used.
Broken promises
Being with Lebara had been going well… untill…..
I was made to feel at fault over a promotion they said didn’t exist and I wasn’t entitled to.
This made me feel as if I was trying I try on.
I complained to Lebara who initially apologised and would look into compensation for the way I was treated by their operative.
Weeks have passed and despite me chasing it up they say the matter is closed and they are ignoring my emails.
I have now contacted the Ombudsman for a resolution
I was made to feel at fault over a promotion they said didn’t exist and I wasn’t entitled to.
This made me feel as if I was trying I try on.
I complained to Lebara who initially apologised and would look into compensation for the way I was treated by their operative.
Weeks have passed and despite me chasing it up they say the matter is closed and they are ignoring my emails.
I have now contacted the Ombudsman for a resolution
Show more
Rubbish
Doesn’t work
Its a shambles
It is so annoying that you cannot copy and paste passwords into the password Field, especially if you generated an automatic password.
And also forgets that you signed in
So you have to keep entering your email address and password manually each time I’m so annoyed fix it Lebara do better!!!!!!!
And also forgets that you signed in
So you have to keep entering your email address and password manually each time I’m so annoyed fix it Lebara do better!!!!!!!
Worst app ever
In this day and age how can there be an app where you can’t paste in a password on iOS? Password management is essential and this should have been thought about. Nightmare. Please fix it.
Very Poor Add-on Administrator
I have just added 3GB to my account. The only previous time I did this, I ended up having to call Lebara because the 3GB simply wasn’t ever going to be added. Yes, they did add it AFTER I CALLED, but I have no confidence that my current, fully-paid request will actually be fulfilled. BAD WORK LEBARA.
Show more
Get you company in order
I received a message in the lebara app offering a 50% discount on my existing sim I was unable to use this and after calling lebara they requested I take a screenshot and send it to them as they cannot see what they have sent me.
An Unbelievably poor system.
There solution is for me to call every month go through the same process to receive the discount each month
Extremely poor response for this situation.
An Unbelievably poor system.
There solution is for me to call every month go through the same process to receive the discount each month
Extremely poor response for this situation.
Show more
Mrs Trueman-Birch
I DO NOT WANT TO CHANGE MY PLAN, AS I WAS QUITE HAPPY WITH MY ORIGINAL PLAN!
PLEASE CAN YOU CONTACT ME ON MY MOBILE NUMBER?
AS I PREFER TO SPEAK TO SOMEONE DIRECT! ASAP.
MANY THANKS.
MRS TRUEMAN-BIRCH.
PLEASE CAN YOU CONTACT ME ON MY MOBILE NUMBER?
AS I PREFER TO SPEAK TO SOMEONE DIRECT! ASAP.
MANY THANKS.
MRS TRUEMAN-BIRCH.
Awful customer service
I will leave Lebara asap.
Very eazy
Very best lebara network please
Asking for reconnecting for two days
I asked if they could reconnect me for two days as I never had the £10 to cover my monthly plan. I’ve became ill and I’m disabled so can no longer work so I was pretty disappointed other than that I’ve had great help
My Lebara
Excellent service
5stars
Great network great service great customer service thank you
