Needs about 300 updates.
I’m happy with my Mate services themselves - but this app is shockingly basic. It takes me 9 clicks to locate my mobile data usage and even then, all I get is the total used. No total GB remaining, no percentage remaining, not even days left until reset - 9 clicks to find only a running total of daily usage. It feels like this app was made in 2000 and hasn’t been updated since. Please make this more user friendly. Please enable Face ID login for those who want it. Please give us more information about our usage and service at a glance without making us go from page to page to page to find only the bare minimum. 9 clicks… come on guys.
Show more
Terrible App - Too basic without the essentials
I was invited by a relative to join mates. I thought I’d try it out as a one off and it will absolutely be my last ha!
The app does not show your data usage, etc. sent a simple written inquiry: waiting for response.
called them: put me through ai voiceover (for another round of verifications lol) and then on hold for way too long.
Just joined today and will discontinue once the plan expires in a month’s time.
Who needs enemies when you’ve got these kind of ‘mates’.
Chao
The app does not show your data usage, etc. sent a simple written inquiry: waiting for response.
called them: put me through ai voiceover (for another round of verifications lol) and then on hold for way too long.
Just joined today and will discontinue once the plan expires in a month’s time.
Who needs enemies when you’ve got these kind of ‘mates’.
Chao
Show more
Very basic and not useful
The My Mate app only gives the most basic information. There is no way to check how much data, calls, or texts I’ve used. it only shows text message details. For a mobile app, this is extremely limiting. I need to see my usage clearly, and this app just doesn’t provide it. Very disappointing.
Bad so bad
Bad servicies
All good until its not
Hi. - SO HAPPY I HAVE DISCONNECTED THIS SERVICE. Mates don’t treat mates this way. If I could give negative stars I would.
Without warning or my need. Multi factor authentication was imposed on my account. I don’t do waiting for codes and when this MFA code finally shows up, it’s late, the session I was logging into has expired. I have not been able to log in. Hence the bill went unpaid. They have not sent me a bills and now the service is disconnected.
I tried to call but my only phone with inmate is disconnected. When I do get thru to phone an agent, they try to send a MFA codes which are not received … cause the phone is disconnected. They basically do not help and don’t take ownership of this problem. LEAVE AND RUN AWAY NOW. Don’t do it … go to another NBN / Telstra reseller. Btw the app layout is positively old and designed by aliens it is not user friendly. If you need more convincing, the last 5 star review was last September, that speaks volumes. Ta.
Without warning or my need. Multi factor authentication was imposed on my account. I don’t do waiting for codes and when this MFA code finally shows up, it’s late, the session I was logging into has expired. I have not been able to log in. Hence the bill went unpaid. They have not sent me a bills and now the service is disconnected.
I tried to call but my only phone with inmate is disconnected. When I do get thru to phone an agent, they try to send a MFA codes which are not received … cause the phone is disconnected. They basically do not help and don’t take ownership of this problem. LEAVE AND RUN AWAY NOW. Don’t do it … go to another NBN / Telstra reseller. Btw the app layout is positively old and designed by aliens it is not user friendly. If you need more convincing, the last 5 star review was last September, that speaks volumes. Ta.
Show more
