Login fails
You guys honestly have some pretty poor software. The login screen fails perpetually and am unable to login with the app (it used to work fine, but even after a complete uninstall/reinstall it’s borked).
Your self-care web experience is abysmal (its very hard to find input fields against the white background, none of the boxes line up visually, it’s a designer’s nightmare!).
Unable to find out how to add international roaming packs *without* the app, seems like thats not possible at all. Then theres the security - “I forgot my password” sends me my password IN PLAIN TEXT! What the heck guys?!
Honestly, in this day and age of AI there is absolutely no excuse for such poor software UX. Take maybe 3 weeks to rewrite the app with Claude and it will be better than whatever this currently is….
Your self-care web experience is abysmal (its very hard to find input fields against the white background, none of the boxes line up visually, it’s a designer’s nightmare!).
Unable to find out how to add international roaming packs *without* the app, seems like thats not possible at all. Then theres the security - “I forgot my password” sends me my password IN PLAIN TEXT! What the heck guys?!
Honestly, in this day and age of AI there is absolutely no excuse for such poor software UX. Take maybe 3 weeks to rewrite the app with Claude and it will be better than whatever this currently is….
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Dont expect any descent service from these guys.
I think it’s time I moved on to a provider that offers customer support. Almost impossible to contact them and don’t expect them to do what they promise.
App sucks
My service with Mate has been great but the app is seriously basic. Less than minimum functionality but seems to always have some glitches or bugs that don't even let you do the most basic things
Needs about 300 updates.
I’m happy with my Mate services themselves - but this app is shockingly basic. It takes me 9 clicks to locate my mobile data usage and even then, all I get is the total used. No total GB remaining, no percentage remaining, not even days left until reset - 9 clicks to find only a running total of daily usage. It feels like this app was made in 2000 and hasn’t been updated since. Please make this more user friendly. Please enable Face ID login for those who want it. Please give us more information about our usage and service at a glance without making us go from page to page to page to find only the bare minimum. 9 clicks… come on guys.
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Terrible App - Too basic without the essentials
I was invited by a relative to join mates. I thought I’d try it out as a one off and it will absolutely be my last ha!
The app does not show your data usage, etc. sent a simple written inquiry: waiting for response.
called them: put me through ai voiceover (for another round of verifications lol) and then on hold for way too long.
Just joined today and will discontinue once the plan expires in a month’s time.
Who needs enemies when you’ve got these kind of ‘mates’.
Chao
The app does not show your data usage, etc. sent a simple written inquiry: waiting for response.
called them: put me through ai voiceover (for another round of verifications lol) and then on hold for way too long.
Just joined today and will discontinue once the plan expires in a month’s time.
Who needs enemies when you’ve got these kind of ‘mates’.
Chao
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