Numan | Digital Healthcare User Reviews

Name: Numan | Digital Healthcare
Rating: 4.7 (18 reviews)

Numan | Digital Healthcare

VIR HEALTH LIMITED

🌟 Lifestyle

💪 Health & Fitness

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Care section no longer works

Since recent updates can no longer use care section its blank & freezes all comms having to use email. Cleared cache uninstall and reinstalled several times happening on both my new iPad & iPhone 15. Incredibly frustrating reported several times.
Please note although the issue is partially fixed so I can access care section it now states I have 60 messages but I don’t and removing and reinstalling clearing cache does not fix!

Dawnee1983

25 days ago

Response from developer

Hello, thank you for reviewing. If you update to 1.367.0 or higher you'll see this problem has been resolved.

Helpful

Really helpful tools to keep you on track plus if use the app it tracks your progress the AI also keeps you focused on your health as in how you feel then guides you with healthy eating ideas or gentle exercises meditation ect really found it helpful definitely recommend

ClaSansom

a month ago

Maria

I am very happy with Numan and the whole clinical team. They are always professional, helpful, polite, and very supportive. They explain everything clearly and always try to help as quickly as possible. I really appreciate how punctual and understanding they are.
The communication has been excellent, and I feel safe and well looked after with my treatment. Thank you for all your support and kindness. I highly recommend Numan to anyone looking for a trustworthy and professional service.

Maria Bagalin

2 months ago

Very good

I used the app and medication for about 6 months. I found the treatment, the app and the personal support excellent. I lost weight on the lowest dose I.e I didn’t increase from the initial 2.5ml per week. However, my costs rocketed from just under £100 per month to £250 per month. My weight, as predicted by my doctor is piling back on. Over the last 8 weeks I have gained 10lb.
Conclusion great if like me you need to shift weight for a surgary, but it is expensive and only works in the short term. Not a long term solution to excess weight unless you are willing to stay on the medication for life.

Carrieonshopping

2 months ago

Response from developer

Hi Thank you so much for the review! If you need any further help in future, please don't hesitate to get in touch. All the best, The Numan Team

Disappointing

I cannot quite believe what they have done with their pricing model. I’ve been a customer for a year now and after the annual check-in they reset my subscription and have removed all discount subscription options. They’re treating existing customers like new ones but without the perks for new ones. And of course there’s nothing anyone can do. I was going to recommend them, now I’m looking for a new provider myself. Cost went up without any notice after the “reset”.

Villitta

5 months ago

Response from developer

Hi, Thank you for leaving a review. We take your feedback seriously and would like to thank you for taking the time to share this with us. If you'd like to, please get in touch with us at help@numan.com and we’ll do what we can to make things right. All the best, The Numan Team

Helpful

Alice my coach feels like a friend now she has been there from the start of my journey and I love talking to her about my ups and downs . She helps me stay on track . The app is good to use as I can look back at how far I have come

Elaine Valentina

5 months ago

Response from developer

It means so much to us that you’ve found such a supportive ally in Alice, and we’ll be sure to share your lovely feedback with her! We’re delighted the app is helping you reflect on your progress, and please know we’re always here to cheer you on whenever you need us. Kind regards, The Numan Team

Home Screen widget no longer works?

I loved that I was able to view my weight loss progress on the Home Screen of my iPhone and iPad but the widget seems to have been removed or disabled? I have tried removing the widget and then adding it again but it’s not available in the widgets for me to add.

UN53TTT

5 months ago

Response from developer

We are so grateful for your feedback and truly sorry to hear that your favorite widget has pulled a disappearing act on your Home Screen! Our team is on the case to get things back on track, and in the meantime, please don't hesitate to reach out to us directly if you need any help navigating the app. Kind regards, The Numan Team

App is useless

The app is a waste of time. It doesn’t even log your weight. Isn’t that the whole point of the app

Webbo ov Hull

8 months ago

Shocking

Pen stopped working

MartyEll

8 months ago

Con

Go elsewhere. This company give you much smaller dosages for months before you get to the same as others. They just want your money

Angry conned user

8 months ago

Unable to open app

Unable to open app to verify my weight so unable to use service

leslo82

9 months ago

AI again

Terrible customer service. Will not respond to basic questions, relying on AI Chat which is rubbish.

Moz70

9 months ago

Download

Doesn’t download

Lord Belmont

9 months ago

Last dose

Nothing came out for my last dose.
So I have only had 3

Ebonize

9 months ago

Missing information

The service from Numan has been pretty slick but the app fails to show a lot of relevant information and access to treatment. This is despite repeated uninstalling and reinstalling. Please could you sort this out?

The Sutherlands

9 months ago

Response from developer

Seems pretty good so far

But, I have only been using this app for just over a week. So a bit too early to tell really. The communication I am receiving is very good and worth 5 stars.

Carrieonshoppin

10 months ago

New customers

When you com to Numan as a new customer you get 1st class service.
After your first order is goes down hill.
Takes days to get back to you weekends it’s a no go area from Friday pm to Tuesday no one gets back to you about your order (even If it’s damaged and needs to be replaced)
STILL Waiting for replacement to be sent out it’s now 14-8-25

It was delivered on 8-9-25 and it was damped down my side off house and was leaking due to Brocken in box.
I was in when Royal Mail made the delivery ( if there nocked on the door you could see it leaking and whould of sent it back at the time.
So now I have missed a does and put wait back on that I have lost

Evettscott

10 months ago

Test never arrived stuck in bot hell !!

My test did not arrive, I then try to contact them, ended up in a endless loop of bots and missed slas avoid

tvkeyboard

a year ago

Lost progress and tracker

Switched to Wegovy from Mounjaro and lost all previous data. Plus they charged me twice when I switched, that is sorted by the Customer Care anyway and they were very kind and prompt. I also think they are the most expensive supplier in the market. When Mounjaro prices will increase, it was announced that for a 7.5mg it would be around £250 with other suppliers. I was already paying that amount without the increase, so I switched. Let’s see how that goes.

Jayland2025