Scam alert
I had ordered shoes from nyka about 7 days ago and it has reached my city since a long time. The delivery people without making attempts to deliver cancel the delivery on their own saying there is no one at home and when I complain to the customer care number they are absolutely useless and helpless. Apparently delivery guy not delivering the package is not your apps concern according to your executive Vaishnavi and on top of that you have the audacity to suggest me to cancel my order and rebook it again for what? For me to go through this again .
Scam!!!! Fraud alert!!!! Do not order
Scam!!!! Fraud alert!!!! Do not order
Show more
Response from developer
Hey! Thank you for taking the time to rate us! If you are facing any issues we request you to email us at support@nykaa.com with your concern in detail so that we can have this addressed for you.
Refund turned into expired wallet balance - unfair experience with Nykka. Boycott Nykka #scam
Very disappointed with my recent experience with Nykaa.
I had returned an order in 2024 and chose to keep the refund amount in my Nykaa wallet instead of taking it back to my original payment method, trusting that I could use it later for future purchases.
Now suddenly, my wallet balance has been marked as expired. After multiple follow-ups, customer support is saying the balance expired because it was linked to a voucher. However, at no point was it clearly communicated that the wallet amount would expire even after being added to the wallet balance.
Despite repeated emails and support requests, I did not receive proper resolution or even the promised callback.
As a customer, this feels extremely unfair because this was money/value already credited into my wallet account, and there was no clear transparency regarding expiry terms.
Sharing this experience so that other customers are aware and can keep track of their wallet balances and refund terms carefully.
I hope Nykaa resolves this issue fairly and improves transparency for customers.
I had returned an order in 2024 and chose to keep the refund amount in my Nykaa wallet instead of taking it back to my original payment method, trusting that I could use it later for future purchases.
Now suddenly, my wallet balance has been marked as expired. After multiple follow-ups, customer support is saying the balance expired because it was linked to a voucher. However, at no point was it clearly communicated that the wallet amount would expire even after being added to the wallet balance.
Despite repeated emails and support requests, I did not receive proper resolution or even the promised callback.
As a customer, this feels extremely unfair because this was money/value already credited into my wallet account, and there was no clear transparency regarding expiry terms.
Sharing this experience so that other customers are aware and can keep track of their wallet balances and refund terms carefully.
I hope Nykaa resolves this issue fairly and improves transparency for customers.
Show more
Response from developer
Hi, we would not want any of our customers to feel this way. We'd like to know what went wrong and help you with it. Can you please mail us at support@nykaa.com so that we can have this addressed for you.
Disappointing Experience
I had an extremely disappointing experience with Nykaa Man. I ordered a Nike Revolution shoe in size UK7, but instead received the wrong size (UK8). I immediately requested a replacement, hoping the mistake would be corrected quickly. It took nearly 4-5 days for the replacement process, which was already frustratingly slow. To make matters worse, when the replacement finally arrived, I was sent the exact same wrong size (UK8) again.
Receiving the wrong order once can be understood as a mistake, but receiving the same incorrect item twice shows a serious lack of quality control and customer care. After all this inconvenience and wasted time, the only resolution being offered now is a refund, which is frustrating when I simply wanted the correct product I originally ordered.
This has been a highly inconvenient and frustrating shopping experience. I expected much better service, efficiency, and accuracy from Nykaa Man.
Receiving the wrong order once can be understood as a mistake, but receiving the same incorrect item twice shows a serious lack of quality control and customer care. After all this inconvenience and wasted time, the only resolution being offered now is a refund, which is frustrating when I simply wanted the correct product I originally ordered.
This has been a highly inconvenient and frustrating shopping experience. I expected much better service, efficiency, and accuracy from Nykaa Man.
Show more
Response from developer
Hi, we would not want any of our customers to feel this way. We'd like to know what went wrong and help you with it. Can you please mail us at support@nykaa.com so that we can have this addressed for you.
Very bad packaging
I had a very disappointing experience with this app. I ordered a face wash. The packaging was extremely poor—the bottle arrived dirty with a significant amount of dust settled on it. Additionally, the bottle tip was improperly secured with cellotape, which raises serious hygiene concerns.
I initially returned the item and placed a replacement order, expecting better quality control. To make matters worse, the seller was not willing to provide a proper replacement or resolution and instead offered a compensation of just ₹100, which is completely inadequate given the issue. I had to request them again to replace the item. Unfortunately, the replacement arrived in the exact same condition.
This indicates a consistent problem with packaging, handling, and customer service. I would strongly advise the seller to improve their quality standards.
I initially returned the item and placed a replacement order, expecting better quality control. To make matters worse, the seller was not willing to provide a proper replacement or resolution and instead offered a compensation of just ₹100, which is completely inadequate given the issue. I had to request them again to replace the item. Unfortunately, the replacement arrived in the exact same condition.
This indicates a consistent problem with packaging, handling, and customer service. I would strongly advise the seller to improve their quality standards.
Show more
Response from developer
Hey, this is not how we would like you to feel about us. We request you email us at support@nykaa.com with your order details so that we can have this addressed for you.
Never Order
Recently i ordered a Nike shoe from here. I had quality issues with product so i filled a return they took 10 days to pick that order, even j had to call them many times to ask them to return, now once my package had been picked up, now they are giving me return of my money today 16 days have passed and there is no reflection of refund in my account. Never opt for their service. Please save your money, time and energy by not ordering from them.
Show more
Response from developer
Hi, we are really sorry to hear this! We request you to kindly write to us at support@nykaa.com with your issue so we can assist you better.
