WORST APP EVER!!
once you order they never pick up your order. If you place an order it gets cancelled after a week of non delivery. Never using this app again ❗️❗️❗️❗️
Response from developer
Hey, this is not how we would like you to feel about us. We request you email us at support@nykaa.com with your order details so that we can have this addressed for you.
Repeated Delivery of Wrong Shoe Size with same order took 21 days to deliver
I am writing to express my disappointment regarding my recent shoe order placed through your application. Over the past 21 days, I have received the same order twice, and unfortunately, both deliveries contained the wrong shoe size.
After receiving the incorrect size the first time, I followed the return process as instructed. However, the replacement shipment also arrived with the wrong size, causing unnecessary delay, inconvenience, and frustration.
As a customer, I expect accurate order fulfillment and a reliable service experience. Receiving the wrong product twice for the same order is unacceptable and has resulted in a waste of both my time and effort.
I kindly suggest that you look in to your service/training or close your application.
After receiving the incorrect size the first time, I followed the return process as instructed. However, the replacement shipment also arrived with the wrong size, causing unnecessary delay, inconvenience, and frustration.
As a customer, I expect accurate order fulfillment and a reliable service experience. Receiving the wrong product twice for the same order is unacceptable and has resulted in a waste of both my time and effort.
I kindly suggest that you look in to your service/training or close your application.
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Response from developer
Hi, we're sincerely sorry to hear this! Please write us at support@nykaa.com with your issue so that we may address it for you.
Its a fraud company
Its a fraud app i order 487rs item and i waited for 6-7days item reached my location then it showed out for delivery but then next day shipment was lost for i raid a ticket but then next day for continuous 3days it showed items being delivered and i recieved no call from delivery agent and on top of that u cnt cancel the item untill it reaches your door and tell the delivery man to cancel it i dont want it still i haven’t got any refund and even it they are giving refund i am getting less of the amount my item holds its there mistake and still i have to pay the price which i didnt even order and my fault was that i didnt do cod and now i am getting my refund less i mean 0 star i wish i could give same thing happened to my friend as well .
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Scam alert
I had ordered shoes from nyka about 7 days ago and it has reached my city since a long time. The delivery people without making attempts to deliver cancel the delivery on their own saying there is no one at home and when I complain to the customer care number they are absolutely useless and helpless. Apparently delivery guy not delivering the package is not your apps concern according to your executive Vaishnavi and on top of that you have the audacity to suggest me to cancel my order and rebook it again for what? For me to go through this again .
Scam!!!! Fraud alert!!!! Do not order
Scam!!!! Fraud alert!!!! Do not order
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Response from developer
Hey! Thank you for taking the time to rate us! If you are facing any issues we request you to email us at support@nykaa.com with your concern in detail so that we can have this addressed for you.
Refund turned into expired wallet balance - unfair experience with Nykka. Boycott Nykka #scam
Very disappointed with my recent experience with Nykaa.
I had returned an order in 2024 and chose to keep the refund amount in my Nykaa wallet instead of taking it back to my original payment method, trusting that I could use it later for future purchases.
Now suddenly, my wallet balance has been marked as expired. After multiple follow-ups, customer support is saying the balance expired because it was linked to a voucher. However, at no point was it clearly communicated that the wallet amount would expire even after being added to the wallet balance.
Despite repeated emails and support requests, I did not receive proper resolution or even the promised callback.
As a customer, this feels extremely unfair because this was money/value already credited into my wallet account, and there was no clear transparency regarding expiry terms.
Sharing this experience so that other customers are aware and can keep track of their wallet balances and refund terms carefully.
I hope Nykaa resolves this issue fairly and improves transparency for customers.
I had returned an order in 2024 and chose to keep the refund amount in my Nykaa wallet instead of taking it back to my original payment method, trusting that I could use it later for future purchases.
Now suddenly, my wallet balance has been marked as expired. After multiple follow-ups, customer support is saying the balance expired because it was linked to a voucher. However, at no point was it clearly communicated that the wallet amount would expire even after being added to the wallet balance.
Despite repeated emails and support requests, I did not receive proper resolution or even the promised callback.
As a customer, this feels extremely unfair because this was money/value already credited into my wallet account, and there was no clear transparency regarding expiry terms.
Sharing this experience so that other customers are aware and can keep track of their wallet balances and refund terms carefully.
I hope Nykaa resolves this issue fairly and improves transparency for customers.
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Response from developer
Hi, we would not want any of our customers to feel this way. We'd like to know what went wrong and help you with it. Can you please mail us at support@nykaa.com so that we can have this addressed for you.
