Return option not available
Product are not returned for this app
Poor customer support
Subject: Extremely Disappointed with NykaaMan Return Service – Immediate Resolution Required
Dear NykaaMan Customer Support,
I am writing to express my extreme disappointment with the service I have received regarding my return request.
I ordered a pair of shoes from NykaaMan, but the size delivered was incorrect. I raised a return request immediately. However, it has now been 13 days, and my product has still not been picked up.
During these 13 days, I have called your customer support team multiple times. Every time, I receive the same response: “Please don’t worry, your issue will be resolved as soon as possible.” Unfortunately, these have only been empty promises, and no actual action has been taken.
This level of service is completely unacceptable. I have wasted my time, energy, and patience following up repeatedly, yet my issue remains unresolved. As a customer, I expected better service from a reputed company like NykaaMan.
If my return pickup and refund are not processed immediately, I will have no option but to escalate this matter by filing a complaint with the National Consumer Helpline (NCH) and the Consumer Commission, and I will also share my experience on public review platforms and social media.
I request you to arrange the pickup immediately and complete my refund without any further delay.
I expect a prompt resolution within 24 hours.
Dear NykaaMan Customer Support,
I am writing to express my extreme disappointment with the service I have received regarding my return request.
I ordered a pair of shoes from NykaaMan, but the size delivered was incorrect. I raised a return request immediately. However, it has now been 13 days, and my product has still not been picked up.
During these 13 days, I have called your customer support team multiple times. Every time, I receive the same response: “Please don’t worry, your issue will be resolved as soon as possible.” Unfortunately, these have only been empty promises, and no actual action has been taken.
This level of service is completely unacceptable. I have wasted my time, energy, and patience following up repeatedly, yet my issue remains unresolved. As a customer, I expected better service from a reputed company like NykaaMan.
If my return pickup and refund are not processed immediately, I will have no option but to escalate this matter by filing a complaint with the National Consumer Helpline (NCH) and the Consumer Commission, and I will also share my experience on public review platforms and social media.
I request you to arrange the pickup immediately and complete my refund without any further delay.
I expect a prompt resolution within 24 hours.
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Response from developer
Hey, this is not how we would like you to feel about us. We request you email us at support@nykaa.com with your order details so that we can have this addressed for you.
Complaint Regarding Order Marked as Delivered but Not Received
Dear Nykaa Customer Support,
I am writing to raise a complaint regarding my recent order of a Jack & Jones T-shirt.
Although the order status on the Nykaa website shows “Delivered”, and I also received a delivery confirmation message, I have not received the package. I have checked with my family members and at my delivery location, but no one has received it.
I kindly request you to investigate this issue immediately and provide proof of delivery, including the delivery date, time, recipient’s name, and any available delivery photograph or OTP details. If the package was delivered to the wrong address or person, please arrange for the correct delivery or issue a full refund as soon as possible.
I look forward to your prompt response and a quick resolution of this matter.
Thank you.
Sincerely,
Swarit Jain
I am writing to raise a complaint regarding my recent order of a Jack & Jones T-shirt.
Although the order status on the Nykaa website shows “Delivered”, and I also received a delivery confirmation message, I have not received the package. I have checked with my family members and at my delivery location, but no one has received it.
I kindly request you to investigate this issue immediately and provide proof of delivery, including the delivery date, time, recipient’s name, and any available delivery photograph or OTP details. If the package was delivered to the wrong address or person, please arrange for the correct delivery or issue a full refund as soon as possible.
I look forward to your prompt response and a quick resolution of this matter.
Thank you.
Sincerely,
Swarit Jain
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Response from developer
Hi, we regret to hear this. We'd like to investigate this further. Kindly write to us via email at support@nykaa.com, so that we can have this addressed for you.
Disappointed with Nykaa Men – Still Waiting for My Order
I ordered two items from Nykaa Men on 19th July, but my experience has been extremely disappointing. The delivery date has been changed multiple times without any proper explanation.
I raised concerns through the app's chat support and help section several times, but there has been no resolution and no meaningful response from the customer support team. Even now, there is still no update on my delivery, and no action has been taken by Nykaa.
This level of service is unacceptable. I would not recommend ordering from Nykaa Men based on my experience.
I raised concerns through the app's chat support and help section several times, but there has been no resolution and no meaningful response from the customer support team. Even now, there is still no update on my delivery, and no action has been taken by Nykaa.
This level of service is unacceptable. I would not recommend ordering from Nykaa Men based on my experience.
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Response from developer
Hey, this is not how we would like you to feel about us. We request you email us at support@nykaa.com with your order details so that we can have this addressed for you.
Slow service
Very disappointing experience with Nykaa Man. My order was delivered late, and when it finally arrived, the items didn’t fit. Unfortunately, initiating a return has been a frustrating process. There is no proper customer support or helpline number to speak with someone, making a simple return unnecessarily difficult.
As a regular customer of Myntra and Tata CLiQ, I can confidently say their delivery, return process, and customer service are far superior. I expected a much better experience from Nykaa Man, but this has been disappointing. I hope they improve their customer support and make returns easier for customers.
As a regular customer of Myntra and Tata CLiQ, I can confidently say their delivery, return process, and customer service are far superior. I expected a much better experience from Nykaa Man, but this has been disappointing. I hope they improve their customer support and make returns easier for customers.
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Response from developer
We regret to hear this. Please send an email to support@nykaa.com with your registered email address and a screenshot of the product or issue so that we can resolve this as soon as possible.
