Fake App
It’s a fake app, while the response from the executive regarding the delayed order is that the issue was caused by the delivery partner’s handling of the product.
If you cannot take responsibility for the products being sold and delivered through your platform, then what is the purpose of running a shopping app? Customers should not have to suffer because of gaps between the platform, sellers, and delivery partners.
Instead of giving excuses, kindly take responsibility, investigate the issue properly, and provide a genuine resolution. If you cannot ensure reliable service and accountability, it would be better to reconsider your presence on the App Store and Play Store!
If you cannot take responsibility for the products being sold and delivered through your platform, then what is the purpose of running a shopping app? Customers should not have to suffer because of gaps between the platform, sellers, and delivery partners.
Instead of giving excuses, kindly take responsibility, investigate the issue properly, and provide a genuine resolution. If you cannot ensure reliable service and accountability, it would be better to reconsider your presence on the App Store and Play Store!
Show more
Response from developer
Hi, we regret to hear this. We'd like to investigate this further. Kindly write to us via email at support@nykaa.com, so that we can have this addressed for you.
Most third class & horrible
I have placed order on 5th of sept and payment was done by credit card , the service is so poor that I have called 5-6times for my order out 2 , 1order received on 13th of sept , and for rest order I got frustrated and asked to cancel it because there is no movement in order, today also there no response of cancellation of my order , blocked my money for 10-12days without any reason , they are not even cancelling the order . Totally poor service .. Guyz don’t place order here it too bad . Most horrible experience.
Show more
Response from developer
Hi, we regret to hear this. We'd like to investigate this further. Kindly write to us via email at support@nykaa.com, so that we can have this addressed for you.
Worst application ever
10 days and my shoes still haven’t been delivered, and there has been zero proper update from Nykaa Man. I’ve contacted customer care more than 10 times, and every time I get no useful solution—just the same frustrating experience.
This is honestly one of the worst customer-service experiences I’ve had. If you can’t deliver an order on time, at least have the basic courtesy to update your customer and actually resolve the issue.
Nykaa Man, taking customers’ money is easy—but taking responsibility seems to be the difficult part. Extremely disappointing. 👎
This is honestly one of the worst customer-service experiences I’ve had. If you can’t deliver an order on time, at least have the basic courtesy to update your customer and actually resolve the issue.
Nykaa Man, taking customers’ money is easy—but taking responsibility seems to be the difficult part. Extremely disappointing. 👎
Show more
Response from developer
Hi, we regret to hear this. We'd like to investigate this further. Kindly write to us via email at support@nykaa.com, so that we can have this addressed for you.
Return option not available
Product are not returned for this app
Response from developer
Hi, we regret to hear this. We'd like to investigate this further. Kindly write to us via email at support@nykaa.com, so that we can have this addressed for you.
Poor customer support
Subject: Extremely Disappointed with NykaaMan Return Service – Immediate Resolution Required
Dear NykaaMan Customer Support,
I am writing to express my extreme disappointment with the service I have received regarding my return request.
I ordered a pair of shoes from NykaaMan, but the size delivered was incorrect. I raised a return request immediately. However, it has now been 13 days, and my product has still not been picked up.
During these 13 days, I have called your customer support team multiple times. Every time, I receive the same response: “Please don’t worry, your issue will be resolved as soon as possible.” Unfortunately, these have only been empty promises, and no actual action has been taken.
This level of service is completely unacceptable. I have wasted my time, energy, and patience following up repeatedly, yet my issue remains unresolved. As a customer, I expected better service from a reputed company like NykaaMan.
If my return pickup and refund are not processed immediately, I will have no option but to escalate this matter by filing a complaint with the National Consumer Helpline (NCH) and the Consumer Commission, and I will also share my experience on public review platforms and social media.
I request you to arrange the pickup immediately and complete my refund without any further delay.
I expect a prompt resolution within 24 hours.
Dear NykaaMan Customer Support,
I am writing to express my extreme disappointment with the service I have received regarding my return request.
I ordered a pair of shoes from NykaaMan, but the size delivered was incorrect. I raised a return request immediately. However, it has now been 13 days, and my product has still not been picked up.
During these 13 days, I have called your customer support team multiple times. Every time, I receive the same response: “Please don’t worry, your issue will be resolved as soon as possible.” Unfortunately, these have only been empty promises, and no actual action has been taken.
This level of service is completely unacceptable. I have wasted my time, energy, and patience following up repeatedly, yet my issue remains unresolved. As a customer, I expected better service from a reputed company like NykaaMan.
If my return pickup and refund are not processed immediately, I will have no option but to escalate this matter by filing a complaint with the National Consumer Helpline (NCH) and the Consumer Commission, and I will also share my experience on public review platforms and social media.
I request you to arrange the pickup immediately and complete my refund without any further delay.
I expect a prompt resolution within 24 hours.
Show more
Response from developer
Hey, this is not how we would like you to feel about us. We request you email us at support@nykaa.com with your order details so that we can have this addressed for you.
