Tripping with the transaction fee
Yall or tweaking with that upcharge on the transaction fee how it go from $10 to $30🤔 like yall are absolutely tweaking worst app after that everyone give them a one star they literally are trying to just take your money for the heck of it. $10 is already high but to increase it to $30 terrible app
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AI chatbot sucks
new AI response system for maintenance request is unhelpful and makes communicating with maintenance a hassle. constantly summarizing things wrong and misunderstanding what I need. totally unnecessary addition of a useless unaccountable middleman. let me fill out my own maintenance request!
Received confirmation
I am positive there’s something here: I was sent 2 confirmation emails, and given a confirmation number.
3 DAYS LATER notified of late payment.
Went to contact management in app, cant do it.
Welp im going to try my hardest to never use this app again.
3 DAYS LATER notified of late payment.
Went to contact management in app, cant do it.
Welp im going to try my hardest to never use this app again.
Online portal
It won’t update won’t let me get into pay my rent. It has been a headache. I’ve been trying for almost a week. This is ridiculous. Unacceptable and it is causing me problems and they’re telling me to figure it out but if it doesn’t let me in to do anything, how do you figure anything out really do not care for this very very unhappy and no one to talk to
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Excelente
Muy buenas atenciones
Awesome
Mr. Matt is awesome and always make sure, he takes care of my kids and my needs. I have been renting with them for quite some time now and it’s always been a great experience. Thanks Property Management for going above and beyond for our needs
Bad service
For having confidence in the application that I always pay through this platform, now I have a surcharge and they do not respond to my calls or customer service messages how irresponsible they are.
App doesn’t offer e-checks to avoid fees
Legally landlords are required to accept checks. This app doesn’t take them despite having the capability.
Great customer service
They have great and amazing customer service. Everything with my property is taken care of. Loved it so much I decided to extend to lease. The maintenance team they send out does an amazing job as well. Thank you for your services. One happy tenant here.
Heinous AI
absolutely awful. I assume the 5 star ratings are all landlords who are thrilled that they can spend even less time doing their jobs because the AI just closes and merges tickets. It also mislabels tickets and provides inaccurate summaries. And guess what? If you mention that something is not up to code then the AI just deletes that part. We wouldn’t want an electronic trail of tenants knowing their rights and expressing them, would we? No, we are here to serve our slumlord overlords like good little bootlickers.
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Good home
Good job
Great app
When using this app, it is so easy to pay rent, and it is very fast. It’s great if I ever need to reach out to our maintenance team to submit a maintenance request, or check anything within our rental agreement!
Can’t login
Honestly it’s not worthy i can’t even login no matter what
Closing pdf documents
There is no close or back button when you want to go to previous screen after opening pdf document. Every time you have to close the app and re open. Please fix this. Amazing something so basic is broken. Very annoying!
Great Option
I use this app to pay my rent and there’s an option for maintenance request. I did pay with a credit card once without realizing it and was charged 60.00 extra…. Never Again!
Anyway, still a great way to pay
Anyway, still a great way to pay
BROKEN.
I have tried everything to log in. Downloading multiple browsers, setting them to default, redirecting- but because they block safari despite it being the one natively enabled ON THE APP because my device is IOS, it won’t allow me to use the app. Terrible, not made for iPhones at all. Might as well not even be on the apple app store. BROKEN PLEASE FIX!
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Painless move in!
So efficient! One stop shop!
Can't upload renters insurance
App has no button to upload current insurance policy to app under insurance tab, only to purchase new insurance.
NBS Rental and AppFolio
It's a really great job for teamwork and a lot of people take care of people who have an online portal by AppFolio, very is trusted! Online
Portal Access Difficulty
Forget it trying to place a request for something that is broken within the 10 days of move in. You have to pay you utility bill ahead of time which for us was the water bill before moving in to be able to even access the portal. To place a maintenance request.
