Pathetic App and horrible service
I have been using Optimum for so long and by now I can create a long list of issues this service has. Some info on .net does not match with what they actually have in the app.
Internet speeds are slow as always but they take money out of my account in timely manner. Every time I call a rep, all they push for is plan upgrades so they can make their sale but they hardly help with existing issues.
I can’t even access all my app features on Optimum app. I had them long time ago and they have been gone since then. I had given up on any improvements from Optimum until recently it got my nerve when I had to move to a new location. Even their move transfer services are bad. Agents give all misleading info.
Internet speeds are slow as always but they take money out of my account in timely manner. Every time I call a rep, all they push for is plan upgrades so they can make their sale but they hardly help with existing issues.
I can’t even access all my app features on Optimum app. I had them long time ago and they have been gone since then. I had given up on any improvements from Optimum until recently it got my nerve when I had to move to a new location. Even their move transfer services are bad. Agents give all misleading info.
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Optimum mobile horrible service
I got optimum mobile for my whole family and we cannot communicate with each other. Also my lawyer cannot get in touch with me . Me and my husband are disable i presently do a little instacart to survive for me and my husband and son and family and mother and mother-in-law. I do not get any income other than the few dollars my mom and husband give me. I need a good service that does not get hacked up and is honest. First this phone that i got from optimum was not new so i know better than that i have to pay 200 a month for service okay i understand i finance the phones i feel i have been had please help me with this or i am going to complaint to the fcc
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Optimum half service full price
They throttle your connection by not allowing u to access multiple connection 2.4/5 at same time if u have 2.4 g device won’t connect to 5 side of the device using runs 5 g side won’t connect the 2.4 through any app or setting have to have them shut down the 5 then mess up the 5 g devices and have resign in to 2.4 they won’t let u run both when in reality all they have to do is flip a tab to shut smart Wi-Fi off but will won’t do it cause more network traffic I’m assuming so shop around the option of have more compatibility for diff devices maybe worth it
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Why Bother
One star rating is too high...What’s the point of an app if there is such a lack of functionality. And the information does not fit withIn the screen in order to act on it. Internet, doesn’t show connected devices. Even if you did can you assign profiles to them and selectively block access? Phone, you can partially see voice mail messages and if you select it to play you do not hear the message....no different than the web page. Previously I had Verizon and Comcast apps which are far superior. The version on the iPad omits wi-go. Does Optimum realize they are light years behind?
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Response from developer
Hi there. We understand your concern. We'll be happy to get further information on this and assist you further. Send us an email to AppSupport@AlticeUSA.com so we can assist you right away. ^Juan
Finally….
I’ve been waiting for an app that I can use for my internet service instead of going online. So far, everything looks and works great. I love that I can also access my wifi service to check coverage, connections, and troubleshoot. I don’t know how long this app has been out but I’ve been waiting for it! I will come back to re-examine my review as I use it more
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Response from developer
Hello! Thanks so much for taking the time to rate us and leave feedback about your experience with the app so far. We're happy that you're enjoying the features it has to offer. Thanks again!
Payment Issues
I used autopay with optimum for years. Suddenly, it no longer works. I’ve attempted to change the card in file multiple times and nothing works. There’s also no notification that the autopay payment didn’t get through, so I’m not aware until I get a note saying that my account is past due.
On top of that, any time I try to make a one-time payment, it tells me there’s a technical issue and the payment can’t be completed at this time.
I recently had to go and pay my bill in person. In the year of our lord 2022 I had to physically go to a store and pay them.
On top of that, any time I try to make a one-time payment, it tells me there’s a technical issue and the payment can’t be completed at this time.
I recently had to go and pay my bill in person. In the year of our lord 2022 I had to physically go to a store and pay them.
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Horrible service and almost impossible to cancel
I was with Suddenlink for years. They switch to Optimum and no customer service. Their call center is outsourced to another country and apparently I had to get my husbands permission to cancel services (FYI I’M NOT MARRIED) after I said repeatedly I wanted to cancel my service. I found better service at a cheaper price - MUCH CHEAPER with another provider. They just wouldn’t let me cancel my service. All in all I’m paying for internet I do not use. Avoid at all costs.
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I never write reviews but ima write this one
All I need to say is every time I’ve ever had to log onto this app to make a payment, check outages (while I’m on data), this app is ALWAYS and I mean ALWAYS, experiencing a problem. There is always some type of technical difficulty happening with the app (not my network). There were 2 different times where I payed my balance, tried using the internet hours later and it told me that my payment didn’t go through, so I payed again and then was charged twice and then given credit instead of a refund during times where I couldn’t afford to lose that much money. I don’t even know what the wifi tab on the bottom menu bar is supposed to be because every time I’ve clicked it (on data, off data, when connected to my wifi) in every possible scenario it has never displayed whatever it’s supposed to display. It’s always either said it’s having a problem or it’s stuck buffering. This app looks like optimum paid a freelancer 50$ to make an app and then never had work done on it since.
edit—
ADD FACE ID PLEASE
edit—
ADD FACE ID PLEASE
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Bad service
I have a two bedroom apartment. When I first moved here a little over five years ago everything was great at TV Internet and Wi-Fi. All the time I got rid of the TV because I never washed and I was just wasting money. The Internet gradually shrunk from my three room apartment to just my bedroom. Now the Wi-Fi is so bad I can barely run my phone I have to use data and I can’t even open up the Support app to pay my bill. I’ve been trying to be loyal when I switch over to Verizon or another provider but I’m gonna have to be loyal to my pocket now. These companies really don’t care about the customer.
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Wait it out
The Service is ok but not match for Fios yet but I have believe that they’re trying to get there. They offer gig speed now and I haven’t had any connection issues. The cable boxes have to be reset every now and some of the HD channels are letterboxed. I’m willing to wait it out because I believe they’re trying to get there.
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Horrible
The app is as bad as the company. I hate optimum . Their voice mail is a time guzzler that will raise your blood pressure at best but make you want to punch a wall at the end of the day ..
I HATE HATE HATE this company. It is a disaster for the customer and they have a monopoly in so many places
I have two homes and neither one has the option to choose another provider. If you call for any reason you will spend hours on the phone with people who may be located in a cave in Afganistán or a plastic hut in Mumbai. All they want yo do is sell you new service . They give out crazy information . One of the reps called me back for days . He was trying to sell me a new service so he could feed his family
They are making $20 a week and they get paid hourly. Very sad but this gets worse for yhe customer every day .
Poorly trained out sourced employees who can barely speak English and are too desperate to listen to the reason why you called
I HATE HATE HATE this company. It is a disaster for the customer and they have a monopoly in so many places
I have two homes and neither one has the option to choose another provider. If you call for any reason you will spend hours on the phone with people who may be located in a cave in Afganistán or a plastic hut in Mumbai. All they want yo do is sell you new service . They give out crazy information . One of the reps called me back for days . He was trying to sell me a new service so he could feed his family
They are making $20 a week and they get paid hourly. Very sad but this gets worse for yhe customer every day .
Poorly trained out sourced employees who can barely speak English and are too desperate to listen to the reason why you called
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Terrible
Do they not see that no one likes their service anymore? They don’t even try to improve. Ever since I got wifi in last December I’ve had to call a tech five times to make it actually work, and I have texted customer service a countless amount of times, ending most of the time win anger because they don’t fix a single thing… I wasn’t able to access my online account for SIX months, and it took them that long to actually help me
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Dont waste your time downloading App.
Yea this app literally doesn’t work lol. I’m trying to download it again (after I gave up on it and had deleted it) so I can TRY to make a payment but this version is not working at all and there’s no other version. It’s hard to believe this is an internet company!! This app and their website look and work like some a total beginner on making a MySpace site. Absolutely 0 information on your account. They always make it so difficult to pay and I never ever get a statement neither by mail nor email. Oh and while I’m at it- their service is always dropping. But we are stuck w this people.
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Not working app
I like the fact that optimum has an app but the fact that if I want to check my account it is always having issues to log in it’s annoying. It never lets me see my account to technically then why the app if it’s not going to work the right way. My app and my phone is up to day so it’s not because of this so if optimum can fix the app it will be awesome.
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Horrible app !
I never write reviews but hopefully someone at optimum sees this and helps in some way. The app crashes CONSTANTLY, I miss my billing payments due to this issue, I can never access my billing cycle and the service itself from optimum is just terrible. There was an outage for a whole day last week and I couldn’t work from home so I had to go to my parents house. Never mind the fact that my bill constantly changes, it’s 96$ today, it’s 113$ next month and I don’t even see it in the app. Spare your nerves and go with another carrier !!!!!
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Garbage, as expected
As usual with optimum/ Altice, the app stinks.I want to reset my Wi-Fi password the website can’t access my router so they say you can also use the app I download the app the instructions say to click on Wi-Fi except within the app there is no Wi-Fi to click on. All it is is buttons to upgrade your service and help that takes you right back to the website you started on and no way to actually do anything useful, it’s literally an app that provides far less than they’re already terrible website. Uninstalling
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Zero stars
This app is useless. You can’t open it anymore - just shuts down the moment I open it on my brand new phone. When it did work, I could really only use the faq, which wasn’t helpful. I had better luck googling my issue. This app would be infinitely better if you could report an outage, manage your settings, or even make an appointment from this app. Everything wants me to cal (haha for getting through) or log in on a browser (then what’s the point of the app?!).
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This App works Just Fine
I have never seen so much whining and crying by such a large group of ignorant people. It reminds me of when the TV app came out and people hated it. They hated it because they didn’t understand how it worked and they had changed the app to act more like a Netflix app which greatly improved his usability and effectiveness. At the time it had a rating in the low one to two range. It took me a couple days to figure it out but once I did I found to be great and have since given it a 5 star rating and i berated other users to take a second look. Now it has a 4 star rating. I say the same with this app. Stop whining and actually use it. If you don’t need it that doesn’t make it a bad app. If optimum service people mess up that does not make this a bad app. Focus on the app. It does everything you needed to do and it does it fine. It works well and quickly it doesn’t stall out or crash. I do not work for optimum and I have no vested interest in the success. I simply believe in fairness and honesty and the truth and this app works well much better than the ridiculous one star rating it is getting. My prediction is that once the haters shut up and everyone else gets involved this will have a rating near or better than four stars
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App is not functional
The app has never worked properly. I’ve never been able to view bills bc I always receive an error after I log in. (I’m on an iPhone with the latest OS, but the app has never worked with previous OS’s).
The website also never works on mobile. So the only way to view one’s bills is on a laptop.
You know, so you can then call CS to inquire why your bill has increased yet again for no reason.
The website also never works on mobile. So the only way to view one’s bills is on a laptop.
You know, so you can then call CS to inquire why your bill has increased yet again for no reason.
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Worst service provider EVER!
It’s hard to know where to start- you name any aspect of service- connectivity, customer service, tech support, speed, apps- none of it works or is good. I have lived a lot of places in the states, and had a lot of cable/internet providers, given any other option I would take it. Since it is the only company that services my area I am left telling into the void. They make zero effort to fix services. If you have a choice- choose someone else!
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