Pathetic App and horrible service
I have been using Optimum for so long and by now I can create a long list of issues this service has. Some info on .net does not match with what they actually have in the app.
Internet speeds are slow as always but they take money out of my account in timely manner. Every time I call a rep, all they push for is plan upgrades so they can make their sale but they hardly help with existing issues.
I can’t even access all my app features on Optimum app. I had them long time ago and they have been gone since then. I had given up on any improvements from Optimum until recently it got my nerve when I had to move to a new location. Even their move transfer services are bad. Agents give all misleading info.
Internet speeds are slow as always but they take money out of my account in timely manner. Every time I call a rep, all they push for is plan upgrades so they can make their sale but they hardly help with existing issues.
I can’t even access all my app features on Optimum app. I had them long time ago and they have been gone since then. I had given up on any improvements from Optimum until recently it got my nerve when I had to move to a new location. Even their move transfer services are bad. Agents give all misleading info.
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Optimum mobile horrible service
I got optimum mobile for my whole family and we cannot communicate with each other. Also my lawyer cannot get in touch with me . Me and my husband are disable i presently do a little instacart to survive for me and my husband and son and family and mother and mother-in-law. I do not get any income other than the few dollars my mom and husband give me. I need a good service that does not get hacked up and is honest. First this phone that i got from optimum was not new so i know better than that i have to pay 200 a month for service okay i understand i finance the phones i feel i have been had please help me with this or i am going to complaint to the fcc
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Optimum half service full price
They throttle your connection by not allowing u to access multiple connection 2.4/5 at same time if u have 2.4 g device won’t connect to 5 side of the device using runs 5 g side won’t connect the 2.4 through any app or setting have to have them shut down the 5 then mess up the 5 g devices and have resign in to 2.4 they won’t let u run both when in reality all they have to do is flip a tab to shut smart Wi-Fi off but will won’t do it cause more network traffic I’m assuming so shop around the option of have more compatibility for diff devices maybe worth it
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Why Bother
One star rating is too high...What’s the point of an app if there is such a lack of functionality. And the information does not fit withIn the screen in order to act on it. Internet, doesn’t show connected devices. Even if you did can you assign profiles to them and selectively block access? Phone, you can partially see voice mail messages and if you select it to play you do not hear the message....no different than the web page. Previously I had Verizon and Comcast apps which are far superior. The version on the iPad omits wi-go. Does Optimum realize they are light years behind?
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Response from developer
Hi there. We understand your concern. We'll be happy to get further information on this and assist you further. Send us an email to AppSupport@AlticeUSA.com so we can assist you right away. ^Juan
Finally….
I’ve been waiting for an app that I can use for my internet service instead of going online. So far, everything looks and works great. I love that I can also access my wifi service to check coverage, connections, and troubleshoot. I don’t know how long this app has been out but I’ve been waiting for it! I will come back to re-examine my review as I use it more
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Response from developer
Hello! Thanks so much for taking the time to rate us and leave feedback about your experience with the app so far. We're happy that you're enjoying the features it has to offer. Thanks again!
