Paytm User Reviews

Customer Experience

Positive experience36.7% of reviews
Neutral4.6% of reviews
Negative experience58.8% of reviews

~ Based on 371 written reviews from the US App Store.

What users say

Is Paytm Safe?

Paytm: Secure UPI Payments appears safe based on user ratings. AppsHunter Safety Score for Paytm is 94/100.

This assessment is based on 39,387 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.7% of ratings point to a safe experience
3.4% of ratings suggest some concerns
3.9% of ratings point to a risky experience

~ Based on 39,387 App Store ratings for Paytm.

Is Paytm Legit?

Paytm: Secure UPI Payments appears to be a legitimate app. AppsHunter Legitimacy Score for Paytm is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

🙊🙊

Great!

Banking transactions

Super fast and enjoyable

Nice work

Fast

Nice

Nice

Bill Payment schedule

I wish there was an option to schedule the payment to a later date.

Payment

Excellently nice.

Awesome

This app is very secure to use.

Reliable and Convenient Payment App

Paytm has been very convenient for everyday payments. The app is easy to use, transactions are generally quick, and I can easily manage bill payments, recharges, UPI payments, and other services in one place. The interface is simple and user-friendly. Overall, a reliable app for daily digital payments.
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Worst app most payment failed due to paytm

Customer service is very poor you need to wait so long but you will not get any help from them

यह है भारत

प्रगतिशीलता एवम सरलता का प्रतीक

Most Reliable UPI App

Paytm’s UPI is more reliable than GPay & PhonePe in my experience. It does not log me out, forcing me to send another SMS, even if I don’t use the UPI for a prolonged period of time.

Fake

Dear Paytm Money Support Team, I am writing to express my deep dissatisfaction regarding the unresolved issue with my Paytm Money account. For the past 18 days, I have been unable to add or delete my bank account. I have raised this concern repeatedly through emails and support tickets on an almost daily basis, but the issue remains unresolved. Every time I contact your support team, I receive the same response stating that the issue will be resolved within 2 daysand that I need to wait until the Paytm Payments Bank account is removed, after which I will be able to add another bank account as my primary account. However, despite waiting patiently and following all the instructions provided, nothing has changed. This continuous delay and repetitive responses without any actual resolution are completely unacceptable. My investments and account operations are being affected due to this issue, and it has caused significant inconvenience. I request you to: Resolve this issue immediately. Enable me to add or delete my bank account without any further delay. Provide a clear explanation for why this issue has remained unresolved for 18 days despite multiple follow-ups. Share a definite timeline for resolution instead of providing generic "2-day" responses. If this matter is not resolved immediately, I will have no option but to escalate the issue to the appropriate regulatory authorities, including SEBI and the online grievance platforms, as I have sufficient records of all my follow-up emails and support requests. I expect a prompt resolution and a meaningful response instead of another standard template reply. Regards,
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Response from developer

Hi Pulki! We’d like to take a closer look and help you. For privacy reasons, please raise a ticket at . It will make the follow-up easy and help us to track the order and transaction details effectively. We hope you’ll reconsider your rating once we’ll get back with a resolution. Thanks!

Wrost application

Every time getting something server issues app issue wrost maintenance

Abhi

Abhi

Plagued with bugs

Paytm had its license canceled a while ago. The CEO was never able to prove consistency. Currently many users have been knocked out of the app while PhonePe is working just fine. Why should we use Paytm therefore??

Cash back

Only in starting they give cash back. But now no more giving any benefits.

THIRD CLASS APP DO NOT USE IT EVERY TIME I FACE ISSUES

POOR CHEAP APP

Badd

Got only 30rs cashback but not credited and also history is not showing for that cashback

Unsafe, not working well, unable to signin

Unsafe not working wel

Mostly functions as you’d expect

The app is a lot more reliable now than it was when I first started using it, when some payments I would try to make through the app just wouldn’t go through. That issue seems to have been fixed and I haven’t faced it in a while. I think it has the best UI of any UPI app I’ve used. I’d just like to point out an apparent bug in the app, which is my only complaint with it right now. When you try to cancel a subscription, the app prompts you to give a reason as to why you wanna end your subscription, in a box labelled “others”. This box is buggy, in that, it doesn’t accept any punctuation. I hope the team fixes this issue.
I also feel like, there is a dark pattern that the app runs you through when you try to cancel a subscription, which is infuriating, making it slightly more annoying and harder to cancel a subscription. It should be as easy to cancel a subscription as it is to start one.
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