Doesn’t work
It’s been months and I can never submit a request/ issue. Whatever the county paid for this app was wasted taxpayer money.
1 star
I thought this app would make submitting requests easier. I cannot even get past the location section of the request. Back to dialing 311 for everything smh
DOES NOT WORK
The app does not work. I’ve tried it multiple times and it says “Your service request could not be submitted as the 311 service does not appear to be reachable at this time.” So it’s a useless app. Sent an email to county executive and they want ME to trouble shoot. Horrible app and response.
App is having constant errors and won’t work
Cannot submit bulk trash pick up and I hate calling on the phone! It takes twice as long for someone to schedule it on the phone.
Service requests do not work
All service requests (ie missed trash collection) in app do not work. You go through the whole form filling out info and at the end the same error message comes up saying “We're Sorry
Your Service Request could not be submitted as the 311 Service does not appear to be reachable at this time..” This has been the case since the app was updated earlier in 2025. No way to contact developer or PG County govt to fix. Links in App Store don’t work. Help phone line at PG County Govt is an endless maze of people that don’t know who to contact.
Your Service Request could not be submitted as the 311 Service does not appear to be reachable at this time..” This has been the case since the app was updated earlier in 2025. No way to contact developer or PG County govt to fix. Links in App Store don’t work. Help phone line at PG County Govt is an endless maze of people that don’t know who to contact.
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