More Than a CRM — It Runs My Business
I’ve used Pipedrive for several years in my commercial real estate business, and it has become one of the most important tools I use every day. It’s much more than a CRM for me. I use it to manage deals, client follow-ups, activities, prospects, listings, and to make sure nothing falls through the cracks.
What I especially like is how customizable it is. I’ve been able to build Pipedrive around the way I actually do business instead of having to change the way I work to fit the software. The reporting and Insights features have also become extremely valuable for managing our team and holding ourselves accountable.
I continue to find new ways to use it, and Pipedrive continues to improve the product. If you’re willing to put some thought into setting it up properly and actually use it every day, it can completely change the way you manage your business.
Highly recommended.
What I especially like is how customizable it is. I’ve been able to build Pipedrive around the way I actually do business instead of having to change the way I work to fit the software. The reporting and Insights features have also become extremely valuable for managing our team and holding ourselves accountable.
I continue to find new ways to use it, and Pipedrive continues to improve the product. If you’re willing to put some thought into setting it up properly and actually use it every day, it can completely change the way you manage your business.
Highly recommended.
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Great CRM
Good for my business and keeping me and my team on track. Tried everything this seems to work the best.
Downhill support after it got sold
I used to be a big fan of Pipedrive. Been using it since the early days. Support used to actually be helpful. Now there are so many features it’s too confusing for a small business and I can’t contact support to figure out how customize a simple setting. Not cool.
Pipedrive is great but not the app
I can’t log in because it asks to click a link in my email but the opens the desktop site is instead of the iOS app so I can’t log in.
Onboarding help is terrible
The sales person to get you to join will call you every single day, offer you the world. When you say yes, you get a subcontractor that ends up having skills that don’t particularly align, and then leaves on paternity leave during the middle of your process. We are five weeks in, one person on boarded. This is so painful.
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Awesome
Great amazing
Project Manager
This an awesome app
This. Is. The. Stuff.
I run a door replacement company, a lot of leads to track. This is the best CRM I’ve ever used in my existence. It’s like if Apple made a sales CRM. So customizable, the free trial actually lets you use it and see if it works for your business, not here’s a quarter of the features, pay for the rest and see if it works. Extremely impressive.
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Helpful for sole proprietor
I found Pipedrive to be very helpful for a sole proprietor. Clearly there are a lot of capabilities that will allow me to grow as I grow the business, but I’m getting functionality at a good price now.
BDR Rep
I love this app. It’s super easy to use. It’s not complicated. Many of these apps have too much. This is just right for allowing me to put contacts in and also easy to use for referrals. This has everything you need to be a good sales person. If you actually use it.
Great App best
This App has solved half of my day’s problems.
Desktop Great/App Not So Much
Pipedrive’s desktop version is phenomenal. We utilize it regularly and it is great. However, the app is SO different than the desktop version that is has created problems within our team because you cannot utilize some of the same functions as the desktop version. In updates going forward, I would suggest there be some streamlining to make the app more user friendly and mirror the desktop version.
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Not great
Not easy for newer users. Bad customer service. Plenty of great CRM’s this is not one of them.
I want to like it
I love being a rep on the go but the app is seriously buggy. It regularly doesn’t load or I have to kill it to start over. Pipedrive, you can do this. Please help us all work remote more often!
Not very transparent
As a business owner and co-founder of a tech company, I make it a priority to pay attention to tools that benefit both my own operations and those of others. Anyone who knows me knows I’m constantly sharing what I learn.
So if you’re in the market for a CRM, I’d urge you to think twice before trying Pipedrive. On paper, it looks solid, but their transparency leaves a lot to be desired. The way they structure seats is not the same as how they define users, and they deliberately obscure this distinction. The result? People miss it for two or three months. By the time you realize what’s happening, it’s too late. Even if you deactivate a user under settings, you’re still billed for that seat. Their UI gives no clear warning that this will be the outcome.
For any future business considering Pipedrive as a solution, I’d strongly advise you to think long and hard.
So if you’re in the market for a CRM, I’d urge you to think twice before trying Pipedrive. On paper, it looks solid, but their transparency leaves a lot to be desired. The way they structure seats is not the same as how they define users, and they deliberately obscure this distinction. The result? People miss it for two or three months. By the time you realize what’s happening, it’s too late. Even if you deactivate a user under settings, you’re still billed for that seat. Their UI gives no clear warning that this will be the outcome.
For any future business considering Pipedrive as a solution, I’d strongly advise you to think long and hard.
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Not for me
I’m a one-person graphic design company and it just didn’t work for me. Many things I wanted were extra and expensive and I felt I needed to modify everything to try to make it work for me. Just didn’t.
Worse CRM ever
I’ve been in Sales and Sales Leadership for 25 years. I’ve seen a lot of garbage in the tech stacks, and I’ve gotta say - this is impressively bad.
Great to stay connected
I’ve been using the app for over a week now and I’m so grateful! It’s been so useful to stay connected while away from my desk.
Best CRM on the Market
I’ve tried them all & Pipedrive is hands down the best CRM on the market. Intuitive, completely flexible and customisable platform that does everything you could possibly think of (& more) without over-complicating anything. The perfectly balanced and best bang for buck CRM available.
App misses so much
Try to add a person and, at the same time add their photo, a note an address or anything besides email address and a phone, label and organization (provided you don’t miss spell or punctuate and create a duplicate) - nope, the Pipedrive App won’t do that. You have to wait patiently for a sync and then find that person in your data and add the important stuff.
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