Pharmacy Pickup
I love PP but I’d like to pick up my prescription from my pharmacy but I can’t find where to select that. The app immediately sends me to getting it delivered by mail. Any idea/ help is appreciated!!
Can’t create account
I’ve been trying to create an account for days and keep getting an internal server error every time I enter my email. I’ve tried different browsers, I’ve tried the desktop version on a laptop (which just leads to a blank page), I’ve tried the app, I’ve reached out for help. I just want to use this app and I can’t even get past the most fundamental stage.
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Crashes every time I try to schedule an appointment
My mom can vibe code a better app than this
Birth control
So my OB couldn’t give me an appointment sooner than a month and a half. I needed a prescription for birth control. I downloaded the app, answered questions and within a few hours, I got a phone call from my pharmacy saying my prescription was ready! Super fast and amazing service. 10/10 recommend!
Terrible Customer Service
This has been a pretty decent app for getting birth control, but I recently had an issue where my package was lost and it’s not like this is bathroom supplies from Amazon… this is birth control. I need it to keep my cycle and system on track. I can’t get anyone to help me out with this or get a refund which should be automatic if your MEDICINE doesn’t make it to you on time. I had support tell me to check my post office which I did and no answers from anyone. This is infuriating. The app is terribly laid out, incredibly confusing to navigate and trying to get someone to help you is clearly impossible. Use this service at your own risk.
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super convenient
I got a response right away within the day! I was struggling to contact personnel on another app so this was a breath of fresh air!
Convenient
Easy and reliable access to birth control. I’ve found other web apps to be up and down in terms of service, but Planned Parenthood has been excellent.
Convenient and Easy to Use
I love that I can easily order birth control or make appointments through the app without having to wait on the phone for hours to get a hold of someone (iykyk). This has simplified the whole process and I’m so grateful for all they do.
Always a great help!
I have been using Planned Parenthood Direct for the last 3 years, and it has saved me so much time from having to go in person for a visit. I appreciate Planned Parenthood for always being available to those in need.
Easy
I like using them to order birth control. Julianne Morgan is very quick and responsive.
Perfect Clinician
Took literally one day to get a response when I needed one - perfect! Thank you Jessica W. 🩷🫶
10/10 Experience!!
i will forever recommend this app as it was so quick, convenient, and affordable!
Love the idea, app needs serious work
I love the ability to not have to go to a doctor for routine prescriptions I know I need! That said, this app is painful to use and is full of glitches and unintuitive user experiences. I get that PP is operating on a tight budget and hope they can have some pro bono support in making meaningful updates to the app that make it fast, keep it from crashing and logging me out, make messages easy to find, and make it easy to create an account. None of those things are true today.
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Incredibly easy to use
Super helpful for women everywhere. I highly recommend it.
Thank you!
I feel so lucky to have this app. The ease of getting care is super affirming. I’d love to see some improvements to the app’s design, but overall this is an amazing service.
3a.
I love this place very clean and tidy.
Truly grateful for this service
I’m so thankful for Planned Parenthood Direct. I really needed birth control, but I couldn’t afford it without insurance. Thanks to this service, I was able to get what I needed safely and affordably.
Great app and service
App works really well and the doctor I met with was really nice and helpful
Painless process to get much needed meds!
I saved a crazy amount of money (AND TIME!!) by using this app instead of visiting my old doctor to get my birth control. I currently have no insurance so I was definitely happy to find out about this service, and highly recommend it.
Helpful & easy to navigate
Updated review:
Initially had some issues with my card info but the staff is very responsive and attentive. Very essential app that can get you what you need & clear instructions. Thank you PP !!
Initially had some issues with my card info but the staff is very responsive and attentive. Very essential app that can get you what you need & clear instructions. Thank you PP !!
