Great care and service
PlushCare is a great telehealth company. I’ve
seen a few providers there over the past 4 years and they have all been great. I would recommended them to anyone. I love having a provider via telehealth and it saves so much time. I’ve
seen a few providers there over the past 4 years and they have all been great. I would recommended them to anyone. I love having a provider via telehealth and it saves so much time. I’ve
Amazing app
All the Dr’s I’ve had have been very kind and professional. There are many appointments available throughout the day and it’s super convenient. I very much appreciate being able to have this service.
Dr Li
What an Angel she was and she helped me immensely. Highly recommend ❤️❤️❤️❤️❤️
Great Potential, room for improvement
I had a seamless experience my first time using the app, but it’s unfortunately been downhill since then. My second appointment there were technical issues that kept kicking me out, and either the dr didn’t show or connected during one of the times I was working my way back in. She didn’t have another appointment available for a couple of weeks. I switched to a different dr, who did not join the call. I called customer support to make sure the system was actually working that day and got another appointment- the doctor’s video wasn’t functioning & she got disconnected during the call.
The online help is hit or miss. My insurance denied a prescription and while working through the appeal, now it looks like my doctor is no longer in network. Questions regarding if that is the case have not been answered. Responses have been slow - and more concerningly, incorrect. You can tell that answers are sent without actually looking at the history or understanding the question that is being asked.
I pretty much have to call and speak with a customer service person to get anything corrected or resolved, but each one I have spoken with has been very helpful.
The service can be very convenient, but expect to have to follow up endlessly yourself if there’s a glitch.
The online help is hit or miss. My insurance denied a prescription and while working through the appeal, now it looks like my doctor is no longer in network. Questions regarding if that is the case have not been answered. Responses have been slow - and more concerningly, incorrect. You can tell that answers are sent without actually looking at the history or understanding the question that is being asked.
I pretty much have to call and speak with a customer service person to get anything corrected or resolved, but each one I have spoken with has been very helpful.
The service can be very convenient, but expect to have to follow up endlessly yourself if there’s a glitch.
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Poison plant
I was exposed to what was likely poison Oak per Dr Marks. He told me each repeat episode intensifies the symptoms. I will use telehealth for minor medical issues again.
