Warning
BE VERY CAREFUL. YOUR CLOTHES MIGHT NOT BE WASHED AND DRIED THE WAY THE APP SAYS.
DO NOT USE IF YOU WANT YOUR CLOTHES BACK!
I’ve been using Poplin for 4 years. I’ve loved it until my last order, when the Laundry Pro, Jabian, failed to return my comforter and 6 clothing items. They will not reimburse me for anything UNTIL I REPURCHASE ALL MY ITEMS! Their employee loses my clothes, I pay for him to not give me my clothes back, and I also have to pay for new clothes and a new blanket in order to get compensation. And if you don’t have the original receipt for every piece of clothing you give, good luck, they won’t do anything for you. DISGUSTING!!! Never using this app again!
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Horrible service
I had credits on my account and now all of a sudden, when I go into my My Account account, even though I used it over the last couple months, it’s only showing me my account information from 2023. These guys that are on the chat are not even in the United States. They’re probably in the Middle East And they are of no help. I have used this app for a while and have had nothing but negative feedback except for one laundry pro. Most of the other laundry pros don’t follow any directions and compensation is never given.
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App hasnt worked in 3 yrs
Ive used the service abt 15x over 3 years. On every use the app has stoped gunctioning. Once you place an order. This means you have no idea if your laundry is being picked up. Your "laundrypro" is also unable to reach you to clarify or accommodate any change. Ive never once used the site when i didnt have to uninstall and reinstall. The glitches arent due to ipdates either. I reinstall the app dirrctly from the apple App store.
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Don’t stand behind their service
I wanted to love this service because the convenience is great, but my experience has been extremely disappointing. Several clothing items were lost during my laundry order. Poplin acknowledged that the items were lost, but required me to repurchase them before considering reimbursement. Unfortunately, several of my missing items were handmade, discontinued, or purchased internationally, making that impossible.
I reported the issue immediately, provided detailed descriptions and values, followed up multiple times over several weeks, and even sent a formal demand and executive escalation. Eventually, communication stopped entirely.
Losing clothing can happen with any laundry service. What matters is how a company responds when it does. In my experience, the lack of meaningful communication and resolution has been far more frustrating than the original mistake. I cannot recommend this service based on how my claim was handled.
I reported the issue immediately, provided detailed descriptions and values, followed up multiple times over several weeks, and even sent a formal demand and executive escalation. Eventually, communication stopped entirely.
Losing clothing can happen with any laundry service. What matters is how a company responds when it does. In my experience, the lack of meaningful communication and resolution has been far more frustrating than the original mistake. I cannot recommend this service based on how my claim was handled.
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