Not able to log in
I have lived in my home going on 4 years but have not been able to log in for around 6 months. Cannot get any help with fixing the issue.
Needs Immediate Attention
The app kicked me out and then it wouldn’t allow me to login again. It changed my password and won’t allow me to receive a password reset email. This sucks and is costing me money. Please fix immediately.
Doorbell video bug
It’s been over a week now and I still can’t see who is at my front door.
After switching internet providers, the doorbell camera shows “Connection Failed” (which is expected), but the Progress Smart Home app force closes every single time I try to update the Wi-Fi settings to my new 2.4 GHz network. This happens consistently on my iPhone, my daughter’s phone, and my iPad, even with completely fresh installs on the other devices. I’ve contacted Rently support (who confirmed it sounds like an app bug), opened multiple tickets with Progress Residential, and I’m still waiting for escalation to the development team. I pay the monthly Smart Home fee for this service, yet the core video function is completely unusable. Please escalate this to your developers and fix the crashing issue so I can actually use the doorbell camera I’m paying for. Screenshots available upon request.
After switching internet providers, the doorbell camera shows “Connection Failed” (which is expected), but the Progress Smart Home app force closes every single time I try to update the Wi-Fi settings to my new 2.4 GHz network. This happens consistently on my iPhone, my daughter’s phone, and my iPad, even with completely fresh installs on the other devices. I’ve contacted Rently support (who confirmed it sounds like an app bug), opened multiple tickets with Progress Residential, and I’m still waiting for escalation to the development team. I pay the monthly Smart Home fee for this service, yet the core video function is completely unusable. Please escalate this to your developers and fix the crashing issue so I can actually use the doorbell camera I’m paying for. Screenshots available upon request.
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Response from developer
We understand your frustration with the app crashes during Wi-Fi setup. Our development team is actively working on a fix for this issue. We have prioritized this bug and will provide an update as soon as possible. Thank you for your patience and for providing detailed information about the problem.
app crashes for doorbell
I switched Internet providers so in order to see who's at my front door I have to set up the doorbell as a new doorbell but when I do that in the smart home app it instantly force closes me I also tried to reset Wi-Fi in the app and it force closed me please fix this developer. I tried it with my iPad my other iPhone and this iPhone -all different apple ids!
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Doorbell notifications stopped working
I switched internet providers I simply need to update the wifi and after trying to setup doorbell video again on my phone, my kids phone, my iPad, the smart home app force closes. Completely exits out entire app! So I tried settings reset wifi in app, same thing! Developer seriously PLEASE get it together and fix these issues! These small coding issues like this is super annoying!
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Terrible
It was just fine before it was changed to have everything in one place. Everything was fine and it should’ve been left alone. All the extra should have been added to the resident app not the smart home. I hate this. Now I can barely control the thermostat. The app barely wants to respond. No one asked for this unnecessary change. Also, having to get a code for the resident app now instead of entering the password was a huge pain as well. Who is making these changes? They’re not good.
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App doesn’t work
The app doesn’t work. Force closes every time I click on it. Doesn’t load up at all. No use in paying for smart home fee if I can’t use it
It does not work
Since the last update the app does not work. It does not update the current temperature and if you change it at the wall it just runs incessantly until you change it at the wall. Worthless
STOP MESSING WITH THE THERMOSTAT BUTTONS
Every update has made this worse, now the buttons are almost too small to hit and it has to update and send the command for EVERY degree change. Whichever developer keeps messing with this… STOP! Or take some UI Design classes!
Doesn’t always work
When the app is working, it’s all right, but when it’s not then it’s a real pain in the butt. App has been updated and still not working.
Terrible update can’t use any of my home features
Terribly done update can’t use any of my smart home features. So what’s the purpose of paying for the features
Bad App Now Worse
Update broke login, cant even use the stupid thing anymore.
Terrible update
The recent update was terrible. Now you have to scan your face and sign in every time you want to adjust the temperature.
Mala actualización
Urge nueva actualización
TERRIBLE
Logged me out of my account saying I didn’t have one forced to update. Didn’t even have a tab for HVAC controls or door locks. I can only browse for a NEW home. Funny thing is I’m still PAYING for smart home amenities even though I can’t access them. Not to mention the electric, trash, water, and sewage is all bundled and I’m paying over $400 for these services. Thanks progress residential
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Response from developer
We appreciate your feedback and want to help. Our support team can work directly with you to better understand what’s happening. Please reach out to support@rentprogress.com.
Complete fail
The latest update completely erased all functionality of the app. I can no longer control my thermostat or even see it, control my locks, or clear any notifications. This app is now completely useless!
Bad update
Keeps logging me out and difficult to access thermostat and door u lock function
Nice & Simple
The most recent update screwed up the “alerts notification” & doesn’t acknowledges you checked those notifications.
I absolutely hate seeing the red dot & number build up. I don’t know how to clear it, even though I’ve open & viewed the notifications.
Please fix this bug, I love the app. It’s nice & simple to use, never had an issue until now.
03/08/26
I absolutely hate seeing the red dot & number build up. I don’t know how to clear it, even though I’ve open & viewed the notifications.
Please fix this bug, I love the app. It’s nice & simple to use, never had an issue until now.
03/08/26
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Doorbell notifications stopped working
Ever since this newest version of the app came out about a month ago and even after I updated it I no longer get in real time notified on my phone when someone is at my front door with the motion sensor, which is very frustrating. It does keep a record, but I have to manually open up the app throughout the day to see who was at my front door instead of it showing up as a notification on my phone, like it use to before. I’ve checked all the settings even within the doorbell section of the app. Please fix this.
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Automatic update - took away features
My app automatically updated and as a result some features were taken away such as locking and unlocking the front door from the app as well as changing the thermostat from the app. This is ridiculous. Why am I paying for a monthly service that I cannot even use.
